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    IT Manager - Wakefield, West Yorkshire, United Kingdom - Interface Recruitment UK

    Interface Recruitment UK
    Interface Recruitment UK Wakefield, West Yorkshire, United Kingdom

    6 days ago

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    Description
    IT Manager – Wakefield – Prof Svs – Player / Manager role

    Qualifications - ideally information technology industry standard such as MCSE

    Location Normal place of work shall be the company offices in Huddersfield although occasional travel to IT supply, partners may be required from time to time.

    Reporting Line Reporting directly to the ICT Director
    The UK's largest independent in their field and are the third highest participant in our sector by spend.

    With a justified reputation for quality, ethical practices have seen them attract a panel of over 50 firms containing many of the country's top 100 companies.

    We are seeking an ICT Support Engineer to offer in house support on all elements relating to infrastructure and all ICT related hardware.

    This will involve responsibility for ICT equipment at all levels from installation and routine maintenance of Servers, PC's and printers through to the implementation, maintenance and support of critical infrastructure to meet our operations present and future business needs.

    Besides your day-to-day activities, there will be plenty of opportunities for you to get involved in projects and innovate in supporting the business and ICT requirements.

    You will be a key part of the team and thrive in delivering high quality results and always be on the lookout for advancing and improving our technological capabilities.

    Working alongside a colleague with responsibility for all software and communication applications, the requirements are to work collaboratively with all partners, stakeholders and colleagues to achieve the key duties associated with the role which shall include, but is not limited to:

    Maintain a broad, end-to-end technical understanding of the ICT infrastructure in use across the business, being recognised as the "go to" person for incidents and ad hoc infrastructure and ICT equipment support, maintenance and development requests.

    Ensuring all ICT equipment and infrastructure (hardware and software) is running to its optimum performance.

    This will include internal networks, all internal hardware (including servers, PC's, printers, telecommunications equipment), Infrastructure Software (including Server OS's, Active Directory, Exchange), ICT security systems, internet connectivity (leased lines/broadband), telephone lines, security access systems.

    Carrying out the execution of change management requests as required (which may involve out of hours work).

    • Installation, maintenance and support of all ICT equipment including Servers, desktop PC's, laptops, telecoms equipment, printers, scanners, and workstations.

    Maximising the availability of all ICT equipment and infrastructure through continuous improvement and proactive, preventative maintenance with a continuous look to improve equipment efficiencies and cost reductions.

    Ensure all devices Anti-Virus and Anti-Spam software is updated with plans in place to respond to a virus or virus type outbreak.

    Liaise with contractors or external supply partners and clearly communicate technical issues to achieve successful resolution of incidents with minimal downtime and disruption to the business.

    Conducting user equipment trials and testing.
    Providing technical support to projects and initiatives.

    React quickly and as necessary to live infrastructure and equipment errors to minimise downtime and resolve the issue(s), by monitoring Event Logs, Alert Emails and ticketing tools.

    Identification of business, security and compliance risks associated with all equipment and infrastructure.
    Provide solutions, guidance and help to user problems wherever possible.

    Support users in the use of all equipment and relevant infrastructure by providing necessary training and advice and promote new technologies and processes by use of seminars and knowledge guides.

    Log and respond to all support calls and provide timely updates/solutions to users and senior management.
    Liaise with outsourced partners and others on technical issues and project work.
    Handle confidential information in line with the firm's data security protocols.

    To constantly monitor and analyse the existing ICT infrastructure with a view to identifying and recommending new and emerging technologies/advancements.

    Assess their relevance and potential value to the business and make recommendations for the improvement of the ICT infrastructure and systems to ensure that they align with the business processes and plans
    To ensure regulatory and legislative compliance (including all related Health & Safety requirements for the use of all ICT related equipment) whilst enabling the business to improve efficiency and client satisfaction
    Identification of business, security and compliance risks associated with ICT equipment and infrastructure and formulating and reporting a plan to mitigate those risks
    Develop and manage the company ICT security policy
    Development and implementation of a disaster recovery plan for the business
    Undertake daily health/security checks, backups, consumables etc

    • Ensure regular service of server and network management tasks
    Install and configure ICT equipment to a specification requested by senior management
    Provide a visible and accessible IT support to employees and guests (including out of office hours)
    Undertake ICT equipment and infrastructure projects from proposal through to delivery ensuring that proposed projects are properly understood, investigated, sourced and appropriately exploited
    Manage and maintain server/communications room including all racking and cabling
    Provide support to the company's video conferencing and AV facilities, assisting users with general queries
    Ensure all stock is asset tracked corresponding to the requirements outlined by Management
    Handle confidential information in line with the firm's data security protocols
    Design, update and maintain technical documentation relating to IT protocols and procedures and, ensure these are shared with other staff members
    Co-ordinate and facilitate moves around the office
    To undertake an active role in the business' organisational development, contributing to change management projects
    Taking responsibility for own personal development, in line with agreed annual performance objectives.
    Previous practical experience of supporting infrastructure within a commercial environment


    Desirable:

    Educated to degree level or equivalent in ICT related studies Knowledge and basic understanding of the pro services industry.

    Information security knowledge. Third party supplier sourcing and management Skills Ability to cope with rapid change.

    Strong communication skills at all levels of the organisation with the ability to communicate IT concepts to a variety of audiences.

    Ability to manage expectations of senior leaders, report progress and describe projects succinctly and clearly. Ability to create quality documentation to support the role where appropriate.

    Virtual Servers HP Switching and Configuration, VLAN's Windows Server 2008/2012/2016 AD, DNS, DHCP, IIS, Group Policies Exchange Server 2007/2010/2013/2016 SQL Server Management 2008/2012/2014 Windows 7 and 10 Server Hardware, Networking and Firewalls Backup Technologies and Disaster Recovery Office 365 Desirable Technical Skills:
    SonicWall, VPN, SSL-VPN, MDM, WiFi networks Nutanix or alternative Hyper-converged solution Phone System experience (preferably Mitel) Sage Accounts and Payroll CCTV System Management Door/Security Access Management
    Quality – We are committed to delivering excellence in everything we do. The quality of our work exceeds expectations. You will listen to others and value diversity. You will be collaborative in your approach, share ideas and help colleagues to achieve targets and goals.
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