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    Operations Specialist ll - London, United Kingdom - Farewill

    Farewill
    Farewill London, United Kingdom

    5 days ago

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    Description
    But the services that should be supporting us haven't changed in decades.

    From writing your will to planning a funeral, the way we deal with death is formal, complicated and expensive.

    We're the UK's biggest will writer and one of the leading funeral companies in the country. Our generous customers have pledged over £970 million to charities, through donations left in their wills.
    We're looking for an Operations Specialist to join our growing Funerals team.

    They will be the main point of contact for customers who've chosen a funeral with Farewill, helping them through the process with care and confidence.

    This role also involves working closely with our operational partner to ensure that all the arrangements for the funerals are made on time, and with all customer wishes accurately followed.

    Gain an intimate knowledge of our funerals product and our policies, as well as a wider knowledge of our other products (wills and probate)
    Support people through the funerals journey, demonstrating care and expertise
    Work with our partners to facilitate funeral arrangements and provide timely updates to our customers
    Support our sales team in speaking to prospective customers when needed, and support our CX team during seasonal changes to our workload
    Be our customers' key point of contact to collect their information, address their concerns and keep them updated via phone and email
    More specifically, a great phone manner, able to comfort and deal with grieving families calmly, kindly and sensitively, but also practically
    You can quickly master internal tools, and are flexible with picking up new ways of working and shifting priorities as needed
    Bonus point if you're able to take a data-driven approach to how you justify your ideas
    You enjoy working in a tight knit team, and care about helping out your teammates
    A competitive salary of £30k plus stock options
    ~28 days of annual leave plus the usual public holidays
    ~ Hybrid working; our team works a minimum of 2 days/week in our east London (Haggerston) office
    ~ Regular team socials & company-wide events
    ~ We're building a diverse, inclusive team

    To change the way the world deals with death we need a team that celebrates diversity in all its forms.

    We're building a workplace where everyone is treated fairly and respectfully.

    If you need any adjustments in our interview process to help set you up for success, just let us know.

    You'll have an initial chat over Google Meet with a member of our recruiting team, so we can find out more about your experience and ambitions.

    We're all owners here - custodians of our customers, brand, products and culture.
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