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Warrington

    Service Manager - Warrington, United Kingdom - GEA

    GEA
    GEA Warrington, United Kingdom

    1 week ago

    Default job background
    Full time
    Description
    Responsibilities / Tasks


    Responsible for:

    The typical duties of a Field Service Engineer whilst providing supervisory support to the Regional Manager including the administration, financials, people management and business development of the region.

    To also include customer relations and PR.


    • All job costs are kept within budget and discussed with the Regional Manager
    • Job sales and margins achieve budget, or if this is unlikely to be the case, an early warning is given to the Regional Manager.
    • Outstanding debt queries are answered and dealt with promptly and every assistance is provided to the Regional Manager and Credit Controller to collect overdue debts.
    • All credit notes are authorised by the Regional Manager
    • To ensure all invoices are raised promptly on job completion in order to keep work-in-progress to a minimum.
    • To assist in the growth of the business in line with preset targets.
    • To assist in identifying opportunities within our customer base for the sale of our services.
    • To assist in building relationships with potential customers and bring in new business.
    • To act in a professional, courteous and business-like manner at all times.
    • To enhance the reputation and 'presence' of the company in the market place.
    Your Profile / Qualifications


    • To assist the Regional Manager (where applicable) to manage the utilisation of the engineers in an efficient and effective manner, maximising chargeable hours wherever possible.
    • To assist in keeping engineers sufficiently informed about company procedures and other information so that they can represent the company in a professional manner.
    • To ensure that engineers are kept fully informed and updated on Health and Safety matters, by liaising with the health and safety officers at Head Office, Sittingbourne.
    • To liaise with HR on any employee HR matters or sickness absence related issues
    • To assist the Regional Manager to maintain effective team work, employee motivation and morale within the region.
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