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    Senior Digital Services Director - London, United Kingdom - Janus Henderson U.S.

    Janus Henderson U.S.
    Janus Henderson U.S. London, United Kingdom

    2 weeks ago

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    Description

    Career Opportunities:
    Global Head of Service Management Office Requisition ID Posted - London - Janus Henderson

    Our Mission at Janus Henderson is to help clients define and achieve superior financial outcomes through differentiated insights, disciplined investments, and world-class service.

    Clients Come First - Always | Execution Supersedes Intention | Together We Win | Diversity Improves Results | Truth Builds Trust

    The Head of Service Management Office will play a critical role in overseeing the development, implementation, and continuous improvement of service management policies, processes, and practices across the organization.

    This position requires a strategic thinker with a strong background in service management, governance, and leadership.

    The ideal candidate will ensure that our service management governance frameworks align with industry best practices and our organizational goals.

    Lead the Service Management Office, setting strategic direction and priorities for the team.
    Develop, implement, and maintain a comprehensive service management governance framework that aligns with industry standards (e.g., ITIL, ISO/IEC and supports the organization's objectives.

    Collaborate with senior management and key stakeholders across the organization to ensure the governance framework meets business needs and promotes excellence in service delivery of our digital product set.

    Oversee the development and implementation of policies, processes, and procedures to ensure effective and efficient service management practices aligned to our Agile and Product operating model.

    Monitor and report on compliance with service management policies and standards, identifying areas for improvement and driving continuous improvement initiatives.

    Lead the assessment and management of service management risks, ensuring that risks are identified, assessed, and mitigated appropriately.

    Drive the adoption of best practices in service management across the organization, providing guidance and support to all departments.

    Manage and develop the Service Management Office team, fostering a culture of excellence and continuous improvement.
    Hybrid working and reasonable accommodations
    Excellent Health and Wellbeing benefits including corporate membership to Class Pass
    Paid volunteer time to step away from your desk and into the community
    Support to grow through professional development courses, tuition/qualification reimbursement and more
    All-inclusive approach to Diversity, Equity and Inclusion
    Maternal/paternal leave benefits and family services
    All employee events including networking opportunities and social activities
    Lunch allowance for use within our subsidized onsite canteen
    Bachelor's degree in Business Administration, IT, or a related field. Master's degree preferred.
    Extensive experience in service management, with a strong background in service governance, risk and compliance.
    Proven leadership and management experience, with the ability to inspire and lead teams towards achieving strategic objectives.
    Excellent knowledge of industry standards and frameworks such as ITIL, ISO/IEC
    Strong analytical and strategic thinking skills, with the ability to develop and implement effective service management governance strategies.
    Proven track record of driving continuous improvement in service management practices .
    Process management frameworks such as Lean, Lean Six Sigma.
    Agile operating experience such as SAFe.
    Financial Services experience/knowledge.
    Familiar with Digital Products.
    Understanding of Product Management framework.
    Regular training
    Continuing education courses

    You will be expected to understand the regulatory obligations of the firm, and abide by the regulated entity requirements and JHI policies applicable for your role.

    We believe diversity improves results and we welcome applications from all backgrounds.

    We understand everyone has different commitments and while we can't accommodate every flexible working request we're happy to be asked about work flexibility and our hybrid working environment.

    If you need any reasonable accommodations during our recruitment process, please get in touch and let us know at .

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