- Troubleshoot complex issues with use of remote support software
- Learn from customer interactions to help innovate customer experience improvements with better software and support tools
- Develop best practices, tips and training scripts for customers on proper use of our programs
- Communicate user challenges and software updates across multiple teams including the development team for tracking resolution
- Input all technical issues into bug tracking software to be addressed by appropriate teams
- Assist with Quality Assurance testing
- Opportunity to work on additional projects as necessitated by the Support team
- Working knowledge of Windows OS
- Experience working with helpdesk ticketing software a plus
- Experience with software applications (bespoke, food industry a bonus)
- Operating knowledge of SQL Databases and Querying language
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Remote Support Technician
1 day ago
LKQ Euro Car Parts Tamworth, United KingdomThe Remote Support Technician requires a performance driven but supportive focus to provide excellent response and support services to workshops. As part of the Diagnostic Support Team, you will be the point of contact for all our customers (Internal & External),to support with a ...
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IT Support Technician
1 day ago
ITECCO Heanor, United Kingdom**IT Support Technician (Flexible Working)** · **Role**: IT Support Technician · **Location**: Heanor, Derbyshire, England · **Salary**: £22,000 - £26,000 · I am looking for a focused and driven IT Professional to join a thriving business within the transport industry on a perman ...
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IT Support Technician
1 day ago
JAM Staffing Solutions Telford, United Kingdom**IT Support Technician** · **We are currently looking for an experienced IT Support Technician on a full-time permanent contract to join the team at our client's head office in Telford.** · **Annual Salary: £25.000/£ depending on experience)** · **Responsibilities** · The role w ...
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IT Support Technician
1 day ago
LCFC Leicester, United Kingdom**IT Support Technician - King Power Stadium & LCFC Training Ground** · **About The Role** · Based at either our world class training ground or The King Power Stadium, Leicester City have exciting opportunities for two passionate IT specialists to gain experience of working in a ...
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IT Support Technician
1 day ago
Recruitment Genius Birmingham, United KingdomThis is an opportunity to join an established, successful IT Managed Services Provider located in Central London, Birmingham & East Anglia. Using the latest IT strategies & technologies, they provide high-quality 'customer focused' technical support to nationwidecustomers in the ...
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Product Support Technician
1 day ago
Appcastenterprise Nuneaton, United KingdomAt HelloFresh, we want to change the way people eat forever by offering our customers high quality food and recipes for different meal occasions. Over the past 10 years, we've seen this mission spread around the world and beyond our wildest dreams. Now,we are a global food soluti ...
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Cluster Ict Support Technician
1 day ago
Aston Education Ltd Birmingham, United Kingdom**Job**:Cluster ICT Support Technician · **Organisation**: Multi-Academy Trust (Education) · **Locations**:The West Midlands or Staffordshire · **Annual Salary**: £20,720 - £22,876 for 1st Line or £22,876 - £25,257 for 2nd Line (dependent on qualifications and experience) · **Sta ...
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1st to 2nd Line IT Support Technician
1 day ago
PET-Xi Training Coventry, United Kingdom**Join Our Mission to Empower Learners IT Support **Technician** Wanted in Coventry** · PET-Xi Training has a fantastic opportunity for an **IT Support Technician**to join our team in Coventry on a full-time contract. · Reporting to the IT Manager, you will monitor the Helpdesk a ...
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First Line Support Technician 6015
8 hours ago
Brampton Recruitment Newcastle-under-Lyme, United Kingdom* Proven first-line support experience · - A personable individual who can easily build rapport over the phone with clients · - Someone who has the technical ability to discuss issues with end users · Our client is seeking a personable individual who has a great eye for detail to ...
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Eco Recruitment Group Birmingham, United Kingdom**1st Line IT Technician / Service desk Technician** · **Hours:9am - 5.30pm Monday to Friday (37.5 hours per week)** · Working within higher Education my client is seeking a 1st line IT Technician/ service desk Technician to provide a fast and responsive IT support service to the ...
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IT Support Technician
1 week ago
Elite Personnel Sutton Coldfield, United Kingdom TEMPORARYOur client is seeking a dedicated and skilled IT Support Technician to join their IT department on a temporary basis in Sutton Coldfield. The ideal candidate will be responsible for providing technical support and assistance. This role requires excellent troubleshooting skills, a ...
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IT Support Apprenticeship
1 day ago
Baltic Apprenticeships Lichfield, United Kingdom Full timeThis apprenticeship is a one-way ticket to your future career in IT... · The company provides top-quality IT services, tailored perfectly to their clients' needs. This award-winning company are the best in the biz They have more than 25 years of industry experience and have even ...
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Maintenance Electrician
1 day ago
Calibre Lichfield, United Kingdom Full timeAn excellent opportunity has arisen for an experienced Maintenance Electrician to join one of the country's leading Facilities Management companies working around the East Midlands Area · The ideal candidate will have a strong electrical background and hold electrical qualificati ...
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Hunter Mason Consulting Lichfield, United Kingdom Full timePosition: Full-time, Permanent. · Salary: A competitive salary of up to£40k per year · Location: Lichfield · Our client is seeking an experienced Senior Architectural Technician to join their award-winning team of RIBA chartered architects. The practice has a broad portfolio, wor ...
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Senior Architectural Technician
1 day ago
Hunter Mason Consulting Lichfield, United Kingdom Full timeSenior Architectural Technician – Residential & Commercial Projects · Location - Lichfield · Benefits: · Salary: £37,000 - £40,000 depending on experience. · Private Healthcare · 23 days plus bank holidays. · Pension. · My client is a strong team of award-winning RIBA chartered ...
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Senior Architectural Technician
1 day ago
Hunter Mason Consulting Lichfield, United Kingdom Full timeSenior Architectural Technician – Residential & Commercial · Location - Lichfield · My client is a strong team of award-winning RIBA chartered architects, with experience working across all sectors of the construction industry throughout the UK. These sectors include commercial, ...
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Service Co-ordinator
1 day ago
GEZE Lichfield, United Kingdom**The Role Includes**: · - Logging new service calls/customer liaison via SAP Service Module. · - Daily planning of your allocated service technicians to meet customer requirements. · - Housekeeping of SAP database, sites, equipment etc. · - Updating our customers on their open/o ...
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Senior Architectural Technician
1 day ago
Hunter Mason Consulting Lichfield, United Kingdom Full timeSenior Architectural Technician – Residential & Commercial · Permanent · Lichfield · Benefits: · Salary: £37,000 - £40,000 depending on experience. · Private Healthcare · 23 days plus bank holidays. · Pension. · My client is a strong team of award-winning RIBA chartered archite ...
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Call Centre Agent
8 hours ago
P N DALY LTD Lichfield, United KingdomPN Daly are currently seeking a **Call Centre Agent** to join our Water Operations Team. In this role, you will be responsible to engage with the customers and arrange appointments for our field based teams to complete water efficiency surveys. · **Purpose** · To book Severn Tren ...
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IT 2nd Line Support Technician
5 days ago
Cast UK Limited Tamworth, United Kingdom Permanent, Full timeIT 2nd Line Support Technician · Tamworth · £35,000 - £40,000 + Benefits · Are you an experienced IT professional looking for a new challenge? Do you thrive in a dynamic environment where problem-solving skills and technical expertise are valued? If so, we have the perfect opport ...
Software Support Technician - Lichfield, Staffordshire, United Kingdom - Aptean
Description
Software Support AnalystWe are seeking a high-energy, team oriented Support Specialist to provide technical support to SI customers.
The Software Support Specialist will work directly with customers to troubleshoot, install and configure the various SI software modules and will report to the Technical Support Manager.
This Support Specialist role is the perfect opportunity to jumpstart your career in technology, you'll learn diverse software programs, technical support processes, and know each day that your work helps businesses around the globe be successful.
Provide world-class technical support via telephone, email and chat for SI customersIn a world of generic enterprise software, we provide targeted solutions that bring together the very best technology and drive greater results.
Aptean is a global provider of mission-critical, industry-specific software solutions.Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations.
Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over4,500 highly specialized organizations in more than 20 industries and 54 countries rely on Aptean to streamline their everyday operations.
Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.
Aptean pledges to promote a company culture where diversity, equity and inclusion are central.We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.
Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base.
"At Aptean, our global and diverse employee base is our greatest asset.
Software Support Technician professionals in Lichfield
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Harry Dawson
Manafed File Transfer Specialist