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    Data Analysis Associate - London, United Kingdom - zeroG - AI in Aviation

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    Description
    At Flock we do insurance very differently.

    Our real-time, data-driven approach means we're able to price connected vehicle insurance on a per-second basis, whilst giving fleet owners the insights they need to improve safety.

    We don't just pay claims; we help our customers prevent them. We now insure thousands of vehicles with connected insurance including fleets from Jaguar Land Rover, elmo and Virtuo.

    Our goal is to become the leading insurance company for connected and autonomous vehicles, and we're building a world-class team to help us get there.

    This new role at Flock focuses on supporting customers with their motor fleet insurance policies.

    Your previous expertise in motor fleet, or motor insurance, is crucial for delivering efficient customer service, contributing to customer satisfaction, and driving the company's growth and customer retention.

    This is a newly-formed team, so a great opportunity for this person to help shape the function and its importance at Flock.

    You will build relationships with customers and brokers as they interact with Customer Operations
    Handling inbound customer and broker policy queries efficiently and effectively, via phone, livechat and email - including but not limited to mid-term policy changes, documentation, cancellations, billing enquiries, telematics-related queries and claims
    Helping customers and brokers to self-serve where they are able to action their query themselves
    This also includes being proactive about flagging important information to teams such as Broker Distribution and Customer Success if they need to be aware of something
    Contributing to the continuous improvement of our service delivery to customers by raising process, automation and self-serve suggestions
    Previous expertise in financial services, insurance, motor or motor fleet,(nice to have)
    What we offer (in addition to a competitive salary)
    ~ Participation in Flock's Share Option Scheme
    #


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