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    CRM Executive - London, United Kingdom - Boden

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    Full time
    Description

    A BIT ABOUT THE ROLE

    The CRM Executive will work across both the print and digital channel teams, this role will manage the day-to-day execution of campaigns, always thinking customer-first. This is a global role, responsible for managing the planning, briefing and execution of customer contact strategies across different audiences and online and offline touchpoints.

    ROLE RESPONSIBILITIES

  • Support channel managers in the day-to-day execution of customer-focused campaigns.
  • Responsible for managing the briefing of campaigns across print and digital from briefing through to delivery.
  • Suggest working practices to improve operational rigour, documentation, knowledge sharing and stakeholder comms.
  • Responsible for keeping cross channel team documents updated and any changes are communicated to relevant internal and external teams.
  • Work with the CRM team to enhance/develop and implement new retention programmes.
  • THE EXPERIENCE WE ARE LOOKING FOR

  • A minimum of 1 years' experience in a similar role that covers a broad range of experience.
  • An understanding of customer lifecycle marketing.
  • A BIT ABOUT YOU

  • Excellent multi-tasker who takes pride in accuracy and delivering strong results.
  • Outstanding organisational and project management skills.
  • Excellent people skills and can influence at all levels with a positive attitude.
  • A keen eye for an opportunity, with a natural commercial curiosity.

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