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    Telephone Sales Executive - London, United Kingdom - Farewill

    Farewill
    Farewill London, United Kingdom

    1 week ago

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    Description
    But the services that should be supporting us haven't changed in decades.

    From writing your will to planning a funeral, the way we deal with death is formal, complicated and expensive.

    We're the UK's biggest will writer and one of the leading funeral companies in the country. Our generous customers have pledged over £970 million to charities, through donations left in their wills.
    We're looking for a smart, dynamic Senior Sales Executive to join our growing Funeral Sales team.

    They will be the first point of contact for customers enquiring about prepaid funeral plans, helping to guide and support them in organising a cremation for themselves or their loved one.

    We're looking for someone who can be a caring and confident wealth of knowledge for our customers, helping them to understand our offering and make good decisions about what option is best for them.

    From there, this person will onboard those customers, and facilitate a smooth handover to our Funeral Operations team.

    Our ideal person will have high levels of empathy and integrity, as nothing is more critical than maintaining our customer-centricity, while still having great sales chops and the drive to hit (and exceed) This role works hybrid (min 2 days/week in our East London office), holds the hours 9am-6pm with a 1 hour lunch break, and reports to our Funeral Sales Team Lead.

    Contact prospects by phone and email, and guide them through our funeral plans offering, demonstrating sensitivity and exceptional knowledge of our service
    Create a smooth handover of customers to our Funeral Ops team, and working with them to ensure continued high standards of customer service
    Prove consistency in our weekly and quarterly sales targets, including conversion rates and QA (Quality Assurance) scores on our inbound enquiries
    Participate in feedback sessions and call coaching, always looking to improve and deliver even better service to our customers
    Fluency in English with excellent verbal and written communication skills
    A few years experience selling to customers over the phone; ideally you have worked in a fast-paced outbound B2C environment or with regulated or financial products
    A competitive salary of £33.6k plus performance-based bonus that could take your full earnings to £50k, as well as generous stock options
    ~28 days of annual leave plus the usual public holidays
    ~ Regular team socials & company-wide events
    ~ We're building a diverse, inclusive team

    To change the way the world deals with death we need a team that celebrates diversity in all its forms.

    We're building a workplace where everyone is treated fairly and respectfully.

    If you need any adjustments in our interview process to help set you up for success, just let us know.

    You'll have an initial chat over Google Meet with a member of our recruiting team, so we can find out more about your experience and ambitions.

    We're all owners here - custodians of our customers, brand, products and culture.
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