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Pontefract

    Customer Service and Logistics Coordinator - Pontefract, West Yorkshire, United Kingdom - The Advocate Group

    The Advocate Group
    The Advocate Group Pontefract, West Yorkshire, United Kingdom

    1 week ago

    The Advocate Group background
    Description
    Logistics & Customer Service Coordinator

    Industry:
    Food & Beverage Manufacturing
    Are you passionate about providing exceptional customer experiences while ensuring seamless logistics operations?
    The Advocate Group is proud to represent a leading B2B manufacturing powerhouse in the booming beverage industry.

    As they expand operations, we're on the hunt for a dedicated Customer Service & Logistics Coordinator to be the backbone of our client interactions and supply chain management.

    Respond promptly to customer inquiries and commit to delivery timelines based on agreed lead times.
    Coordinate stock allocation with 3rd party warehouses to maintain accurate inventory rotation.
    Maintain accurate AX shipment and delivery dates, ensuring transparent communication with customers.
    Confirm shipping instructions and document requirements to Customer Service.
    Review and approve draft shipping documents from the Forwarding Agent.
    Generate Consignment Notes for UK or 3rd party storage facilities.
    Coordinate transportation for customer deliveries from warehouses or 3rd party locations.
    Manage the freight quote database and provide timely quotes to the Sales team.
    Ensure competitive rates and contracts are in place for shipping lines and airfreight forwarding agents.
    Conduct supplier performance evaluations to maintain service standards.
    Experience of international shipping procedures (import & export), documentation and customs regulations.
    Knowledge of business systems, Microsoft AX an advantage
    Customer service orientation & experience
    bright, proactive and confident manner that helps provides customers with confidence
    skills and ability to demonstrate competence in Microsoft applications including Outlook, Word, PowerPoint, Excel.

    If you thrive in a fast-paced environment, excel at problem-solving, and have a knack for fostering strong client relationships, we want to hear from you.


    Phone:

    The Advocate Group is a leading recruitment partner, based in the UK, to the FMCG and consumer product sectors.

    We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.

    By applying for this role, you are agreeing to our Privacy Policy, which can be found on our website.

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