Senior People - London, United Kingdom - Monica Vinader

Description

Description

Job Title: Senior People & Culture Advisor

Location: London (Hybrid working available)

Reporting To: Director, People & Culture

Who we are

At Monica Vinader, we're on a mission to prove that buying better, wearing longer and doing better don't have to be mutually exclusive. From our commitment to making the most sustainable jewellery we can using precious materials, to the timeless style and endless versatility of our pieces, we are driven to making everyday fine jewellery accessible and affordable.

And don't just take our word for it, we are proud to be recognised in the industry through our recent awards, proving we are leading the way in sustainable jewellery:

● Ethical/Sustainable Jewellery Business of the Year 2021 & 2023, Retail Jeweller

● Jewellery Brand of the Year 2023, Retail Jeweller

● Queen's Award for Enterprise: Sustainable Development 2022

● Responsible Luxury Business of the Year 2023 & 2022, Positive Luxury

We are digital first, omni-channel, customer obsessed, female led and inclusive, focused on creating meaningful relationships with our community, who we owe our success to. We are looking for someone special to join our team to help us make luxury something we can all enjoy everyday.

Where we need your help

We have all the makings of an iconic brand - beautiful products that are timeless and designed to last, service that exceeds our customers expectations, a passionate founder that cares deeply about doing what is right and a loyal and growing community who advocate for us.

The Senior People & Culture (P&C) Advisor role is an exciting opportunity to work as part of Team MV's broader P&C Team to deliver a Customer Obsessed service and experience to both our existing and potential employees globally. Supporting our key client groups of UK and APAC Retail, you will contribute to and play a key role in implementing our People initiatives across your business area, continuing the work we've started that makes Team MV an incredible place to work and supporting our roadmap of being an Employer of Choice, Worth and Integrity.

Day to day, you will be involved in all stages of the employee life cycle, providing timely and credible advice in line with policy, process and our Values, ensuring any necessary compliance and legislative changes are adhered to with integrity. To do this, you will also be used to working at pace, building relationships with your stakeholders, through an innovative and positive approach. In addition and with a P&C functional focus, you will have the opportunity to contribute to local projects including supporting our Employee Led Committees, WeBelong, FeelGood Group, WeCare and The Green Team.

What you'll do

Employee Relations

●Alongside senior Retail stakeholders, end-to-end management of the tracking and progression of all ER cases, including absence and lateness, misconduct, flexible working and capability

●Creating supporting documentation and coaching stakeholders in delivering the meetings in line with our policy and procedure

●Identify and act on opportunities to coach people managers and empower them to effectively manage their teams

●Keep employment relations trackers up to date with actions or information needed

●Coach people managers to hold probation meetings as and when necessary, addressing any performance concerns efficiently and ensuring compliance with the process

People Partnering & Employee Lifecycle

●Build effective relationships with allocated stakeholders and client group across the business, to advise and support embedding of our P&C strategy, culture and values

●Be the first point of support for allocated client groups, escalating when necessary

●Contribute to the design of the performance review process for allocated client groups, as per the People & Culture team calendar, as well as supporting other ad hoc processes within the calendar, . salary reviews and bonus schemes

●Work with the wider People & Culture Team and partner with the Finance Team to ensure UK and APAC payrolls are accurate and timely

●Using relevant systems and platforms to provide data-driven insight into People trends, providing accurate reports and suggesting recommendations to retain our top talent or enhance our culture

●Work with the wider P&C Team to keep policies and procedures under review to identify opportunities for improvement and development

●Partnering with key stakeholders in our APAC Retail network to ensure the employee experience is consistent across locations

Learning & Development

●Retail Pillars: Delivering, maintaining and partnering with external providers to upskill our Retail managers in line with the wider business strategy / priorities

●Creation and execution of ad hoc training sessions relating to updates to legislation or policy that are relevant to our Retail network

●Distilling existing training materials for MV processes (. appraisals) to confer relevant information to your stakeholders

●Delivering key messages through the P&C Bitesize channel, as well as utilising the Bob platform to share updates

●Coaching, mentoring and supporting junior members of the People & Culture team, sharing your knowledge and experience

Recruitment

●Collaborate with our Talent Acquisition Partner to attract and select talent . assessing appropriate recruitment methods and job boards, ensuring our attraction and selection processes are robust, fair and without bias

●On occasion, support stakeholders and Talent Acquisition Partner, with end to end recruitment process (internal and external) to include screening, task assessment, interviews and assessment centres as appropriate

●Work with the wider P&C team to seek out new ways to promote our brand in the external market to support our aim to be an employer of choice and offer a diverse and nurturing working environment

What you'll bring

●As a current Senior People & Culture Advisor or experienced People & Culture Advisor, you will be capable of taking initiative, influencing and able to deliver long term priorities whilst managing day to day issues as they arise

●Experience in an omni-channel retail business environment and working with a network of stores/Boutiques (essential)

●Experience in coaching and advising client group with Employment Relations matters

●All of the above will be achieved using our tech stack which includes the Google Suite, Hibob, PayCaptain, Jobvite, Deputy, Freshdesk and Perkbox. Experience with any of these is a big plus but not an essential - they are all very learnable

●Ability to suggest and improve process and policy without relying on an established infrastructure and extensive external resource

●Proactive, with an ability to problem solve, find solutions and comprehend issues in the context of the bigger picture and business impact

●Fearless in challenging and strong willed in driving change

●Able to build trusted relationships with all levels of the organisation

●Knowledge of Hong Kong or Singapore employment law and working practices would be desirable but not essential

To be successful at Monica Vinader...

●You are a doer

●You're a team player

●You're humble

●You are honest, straightforward and transparent

●You are a good teacher/mentor (approachable and accessible)

●You want to get your hands dirty

●You solve problems

●You are resilient

●You are flexible

●You are entrepreneurial, smart, and passionate

●If you don't know something, you say so. Then go figure it out quickly

●You love working in a creative environment

●You have a sense of humour

●You are an insatiable learner

Additional Requirements

Ability to document your authorisation to work in the United Kingdom.

Travel Requirements

You will be contracted to our London Head Office and work there regularly, with the ability to work some of your week from home too. Regular travel to our Retail Boutiques throughout the UK will be required.

Our Aims and Values

Our mission is to be the leading accessible luxury brand, by delivering outstanding quality, design and customer service. We are:

Customer Obsessed

Our customers are at the core of everything we do.We will always deliver an outstanding and personal experience to them every time they interact with us, to ensure their ongoing support and loyalty.

Caring

We treat people with respect, as we would want to be treated. We are apolitical and assume good intentions in others. We are open and honest with each other while ensuring we take an empathetic and supportive approach.

Fast Paced

We are passionate about what we do, and we want to reach as many customers as fast as we can. We combine focus with pragmatism and flexibility so that we can move at pace in whichever direction we need to take.

Exceptional

We have a relentless desire to continually learn and improve to ensure our products and approach are exceptional. Our tenacity, high standards and attention to detail give us a competitive advantage.

Commercial

We focus hard on facts and approach things in a logical, rational and analytical way. We challenge each other to make sure we make decisions and take actions that create value for our business and our customers.