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    Local Councils Officer - London, United Kingdom - Voxconsultants

    Voxconsultants
    Voxconsultants London, United Kingdom

    5 days ago

    Default job background
    Description
    Provide a responsive and proactive tenancy management service to tenants with a range of requirements, building on their strengths to facilitate personalised, creative and realistic interventions that reduce risk and promote resilience

    Establish and maintain expertise in the range of tenancy-related matters that residents require assistance with, developing and implementing a suite of tools and resources (including policies and procedures) to support the delivery of the service.

    Provide housing and tenancy-related advice, interventions and services directly to council tenants, their families, advocates and other professionals including the wider staff team, and support colleagues to do the same.

    Implement robust processes for assessing, recording, managing and reviewing risks, ensuring that these are dealt with at an appropriate level within the service structure.

    Experience of providing advice or assistance to the public in a customer-facing role, ideally within a housing or support setting
    An understanding of housing and other relevant policy and legislation, including housing supply and demand issues and welfare reform
    An understanding of the network of statutory and non-statutory social and community services and how these may be utilised to support and empower vulnerable people
    Contract
    Initial 3 to 6 month ongoing contract with the opportunity to extend
    PAYE via Umbrella
    Monday to Friday 9am to 5pm
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