- understanding that closing a deal is just the beginning, the business has a usage-based model with overall success driven by balancing the customer lifecycle of signed, onboarded, activated, and growth.
- be a deal maker and success manager on key accounts: carrying your own quota, close your own deals, and grow strategic accounts; focusing on the highest potential opportunities
- leading an existing team of five sales and customer success heads to hit targets and drive growth for existing customers as well as new business.
- developing and implementing data-driven processes to scale the team and function, ensuring there is a clear vision for what "good" looks like.
- constant collaboration with product and engineering teams to ensure the voice of the customer is heard, understood and implemented.
- 5-10 years of experience with proven success ability in both Sales and Customer Success roles (either separately or together)
- Track record of effectively managing and growing a diverse team of skills and experience, including recruiting and retaining top-tier talent experience navigating Scale ups/ Start ups is highly desirable
- Experience in selling or supporting usage-based pricing models, where company value is highly driven by customer-usage
- experience in e-commerce infrastructure, enablement, payments, or fulfilment technologies also highly desirable
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Customer Success
3 days ago
Mayflower Recruitment London, United KingdomWe are looking for a Customer Success Manager with a background in financial services and strong IT/Technology knowledge to join a growing Fintech client in London (Hybrid role) · Non-negotiables/Must Haves: · Fintech experience · Eager to learn and highly motivated Interest in F ...
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Customer Success
1 day ago
Culture Guru Ltd London, United Kingdom** Customer Success - Virtual Reality (Venture-Backed) Startup ** · **Salary**: £26,000 + Benefits · **Hours**: 40 hours per week · **Start**:Immediate (willing to wait for notice period) · **Contract**:Permanent / Full-Time · **Location**:London, Hackney Wick / Stratford · Cultu ...
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Customer Success
1 week ago
Tembo London, United Kingdom**Company Description** · Tembo is an award-winning digital mortgage and savings platform, specialising in maximising affordability and helping people to buy sooner. In 2024 we were ranked the 12th fastest growing FinTech by Sifted after achieving annual growth of over 300%. With ...
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Customer Success
1 week ago
Chambers & Partners London, United KingdomWe are looking for a pro-active and dedicated individual to join us at Chambers and Partners. · A brand-new role, you will be working within the Customer Success team supporting all current and future initiatives to drive submissions retention and growth. · **Main duties and resp ...
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Head of Customer Success
6 days ago
Sova Assessment London, United KingdomHead of Customer Success · **LOCATION**: London, full time. · **CHANGING ASSESSMENT FOR GOOD** · Sova is passionate about making a difference. We design precise assessments, making no · harnessing the expertise of our team and the latest digital technology. Every member of our te ...
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Customer Success Specialist
2 days ago
Give A Grad A Go London, United KingdomSalary of $57,000 + KiwiSaver Contributions · - Well structured onboarding and training programs · - Hands on training and support · **Are you looking for a role in a rewarding not for profit?** · **Company Profile - Not for profit** · This not-for-profit organisation are pioneer ...
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Head of Customer Success
3 days ago
Boston Capel London, United Kingdom**Head of Customer Success - Software · - SaaS - Central London** · **About the Role** · Our client, a rapidly expanding and market leading ticketing and event management platform is looking for an experienced Head of Customer Success to play a key role for this software business ...
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Customer Success Associate
4 days ago
Quadient London, United KingdomQuadient delivers exceptional experiences with passion. We continually strive to innovate and reimage something new. That inspires and motivates people to exceed expectations. Our business success is underpinned by the trust that our clients invest in our products, and in our com ...
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Customer Success Executive
2 days ago
Sport Betting Community Ltd London, United Kingdom**Job Title**: · Customer Success Executive (SBC Events) · **Line manager's job**: · Head of Customer Success or Customer Success Manager · **Department**: · Events · **Core hours**: · Mon to Fri 9am-6pm, but must be flexible around events in global markets · **Compensation**: · ...
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Customer Success Executive
1 week ago
The OHUBUK London, United KingdomLeap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate This company is revolutionising the real estate game with an AI-powered platform that grants investo ...
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Customer Success Associate
1 week ago
Wunderkind London, United Kingdom**CSA, UK** · As a Customer Success Associate on the Customer Success, E-commerce team, you will help senior leaders at our client companies solve their most pressing digital problems through our cutting edge, People Based Marketing (PBM) software. The role involves a consultativ ...
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Customer Success Associate
4 days ago
The OHUB - Public Relations London, United KingdomLeap into the extraordinary world of Customer Success with The Opportunity Hub UK, as we join forces with a cutting-edge tech company to find their next Customer Success Associate This well funded startup is revolutionising the real estate game with an AI-powered platform that gr ...
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Customer Success Executive
1 week ago
Sphere Digital Recruitment London, United Kingdom**Customer Success Executive - Hyper Growth VR Edtech SaaS Platform** · **£30-40k plus 20% Bonus** · **Central London/Hybrid Working** · **The Company**: · Founded in 2016, my client is a one of a kind immersive edtech SaaS platform leveraging Virtual Reality and AI to deliver ef ...
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Customer Success Executive
2 days ago
Move AI London, United KingdomPeople are engaging in 3D digital experiences more than ever before. Lifelike human movement is a crucial part of making 3D experiences engaging, but digitising human movement is slow and expensive, requiring $10,000s-$1,000,000s to hand-animate each frame or using a special suit ...
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Customer Success Executive
1 day ago
New Statesman London, United Kingdom**Immediate start desirable** · **About Us** · The _New Statesman_, is the leading progressive political and cultural magazine in the United Kingdom, celebrated for its dynamic and liberal politics, its intelligence, its range of opinions and the quality of its writing and analys ...
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Customer Success Executive
1 week ago
Salt Recruitment London, United KingdomCustomer Success Executive · SaaS Ticketing platform for Travel and Tourism sector. · £40,000 Basic + 20% Bonus + Benefits · Remote - with travel to customers and London office occasionally · Great opportunity to join a well-funded startup with a superb management team. · You wil ...
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Customer Success Executive
2 days ago
Lottie London, United Kingdom**Mission**: Lottie's mission is to elevate later life for everybody. · **Meet Lottie**:Please see our careers page for more info about Lottie. · **Title**:Customer Success Executive · **Salary**: £30,000 - £35,000 · **Benefits**: 26 days holiday (+Bank holidays) and a range of o ...
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Customer Success Executive
5 days ago
The Opportunity Hub UK London, United KingdomAre you ready to join a rapidly scaling FinTech company based in London and Cambridge? We are recruiting on behalf of our esteemed client to find a dynamic and talented individual to join their team as a **Customer Success Executive**. If you have 6 months to a year of experience ...
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Customer Success Executive
1 week ago
Lloyds List Intelligence London, United KingdomLloyd's List Intelligence delivers news, intelligence and analysis on the global maritime industry enabling our clients to effectively navigate the market, identify trends and help them make effective business decisions. Our Customers across the Maritime Industry range from gover ...
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Customer Success Executive
2 days ago
Harris Computer Systems London, United KingdomOneFile, a Harris Computer company, are currently recruiting for a proactive, customer-centric Customer Success Executive on a permanent contract basis, who will take full responsibility for a portfolio of our existing customers during their post-sale journey. · This position wil ...
Head of Sales and Customer Success - London, United Kingdom - twentyAI
Description
twentyAI is partnered with a Venture Capital Backed Scale up focussed on e-commerce innovation, currently a team of 15 between the UK and USA. The business is led by 2nd-time founders with a successful previous exit, funded by top VC's and are about to complete their (heavily over-subscribed) Series A funding round. They launched in 2020 and are on track to achieve £4.5M in revenues in 2024. This latest funding round is facilitating their next stage of growth.
The organisation needs a Head of Sales and Customer Success to facilitate the next stage of growth. While Sales is a large focus of the role, there is a strong emphasis for someone to focus on customer success. The company's SAAS revenue is usage-based, thus the requirement to be hands-on, in the detail, and recognising that getting the signature is just the first step.
The team is full of hungry individuals with previous experience navigating start-ups and scale-ups. People operate in the mindset of no task being too big or too small.
Responsibilities:
Requirements:
The position is compensated through a basic salary + commission + equity package
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