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    Front Office Trading L1 Technical Support - London, United Kingdom - BGC Group

    BGC Group
    BGC Group London, United Kingdom

    2 weeks ago

    Default job background
    Description
    Customer Support, eOperations

    eOperations is a global technology support team spread across EMEA, APAC and US, providing customer-facing trading application, middle office, market data and STP support, for BGC partners group brands (GFI, BGC, Latium, RP Martin, Sunrise, Cantor, Aurel).

    eOperations works closely with internal teams (eSales, product strategy, brokers) as well as external (traders, operations/IT support teams) clients.

    Leveraging a unique skillset mix (business, product, technical and compliance knowledge, along with relationship management) to investigate and resolve issues or engage with other IT teams (including but not limited to level-two application support, Development, Integration, Deployment, Networks, Citrix, and Regulatory reporting) where required.

    Operating in a fast-paced environment, you will be expected to multitask and prioritize issues/requests, which many carry operational/financial/reputational risk, whilst adhering to agreed SLA's and processes.

    Diagnose and resolve first-line support issues within service level agreement, escalating those requiring second/third line support via the defined process and appropriate channel, ensuring full audit of support issues are clearly documented within the service desk tool.



    • Ensure issues/queries reported (via phone, e-mail, MS teams, Bloomberg or in person) are logged and tracked for audit purposes.
    • This will include the publishing of market data, order entry and trade execution through to STP confirmation.
    • Become the subject matter expert on trading platform functionalities, able to replicate production issues within UAT as well as being an integral part for new platform initiative testing.
    • Participate in projects; Participate and contribute to team training and contact documentation (confluence) including reviewing existing/producing new documentation and videos for the benefit of the team.


    3 years in a support environment (preferably broker, investment bank, exchange, clearing house or similar financial services) supporting a one or combination of FX (NDF, SWAP, FWD, FXO), Rates (IRO, UK Gilts, EGBs.

    Raw server log interrogation and navigation around directories in a Unix/Linux environment.


    • End-to-end trade flow knowledge, including market data subscription and STP (T-Zero, Markitwire/MarkitServ, ICElink, RTNS/Refinitiv and ION) is highly desirable.
    • Application deployment and/or network experience is highly desirable.
    Adapting to new proprietary technologies and financial products.


    • Microsoft suite (Outlook, Word, Excel, PowerPoint, Teams).
    • SQL knowledge desirable.
    • Understanding of Network principles and protocols
    • JIRA service desk desirable.
    • Server administration desirable.
    •
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