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Aberdeen

    Logistics & Service Coordinator - Aberdeen, United Kingdom - Reed

    Reed
    Reed Aberdeen, United Kingdom

    2 weeks ago

    Reed background
    Description

    Are you ready to take your logistics career to the next level? Look no further At InXpress, we're seeking a Logistics Coordinator who combines foundational knowledge with practical experience. As a pivotal player in our team, you'll ensure the seamless flow of goods and services, optimising deliveries for our customers.

    Benefits:
    • Hybrid 3 days out of 5 (Once trained)
    • Customer Service Bonus
    • Monday - Friday

    Responsibilities Include:
    • Providing first class logistics service to our customers across Aberdeen, Dundee and Fife.
    • Management and handling of all support calls and emails, including full investigation, replication.
    • Identification of user training issues.
    • Training on the use of our internal and external software solutions.
    • Considering and planning the most effective route for freight.
    • Organising the transportation of freight between intermediate destinations.
    • Tracking the movement of freight using our bespoke software.
    • Reporting back to clients, keeping them up to date with the progress of goods.
    • Deciding on the best way to package stock, taking into account factors such as weather, terrain and type of goods.
    • Taking appropriate measures for the movement of delicate goods and advising customers accordingly.
    • Checking countries' legal requirements to make sure all the appropriate documentation (e.g insurance and customs forms) are valid and compliant.
    • Staying up to date with relevant political activities and legislation that might impact the transportation of freight.
    • Organising payments or processes transactions on behalf of the client, such as freight charges.

    Essential Skills/Experience:
    • A flair for problem solving and troubleshooting.
    • Ability to multi-task and prioritise jobs in a constantly changing environment.
    • Attention to detail.
    • Friendly, enthusiastic and a good team player.
    • Excellent interpersonal and communication skills.
    • Ability to remain calm when faced with difficult situations.
    • Self-motivated and willing to take the initiative.
    • Organised, capable and highly efficient to ensure prompt response times.
    • Previous experience of Microsoft Office 365 with high proficiency.

    Desirable Skills/Experience:
    • Knowledge of the shipping / logistics industry.
    • Previous experience of helpdesk support or sales in a customer facing environment will also be considered

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