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    Event Technology Manager - London, United Kingdom - Firstagency

    Firstagency
    Firstagency London, United Kingdom

    3 weeks ago

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    Description

    FIRST is a leading global brand experience agency serving clients in various industries, including financial services, technology, new & traditional media, aerospace, healthcare, and professional services.

    FIRST has received numerous accolades, including being named one of the Top 150 Event Organizers & Agencies in the USA by Eventex, being listed among the "200 Top Marketing Agencies" in 2023, 2022 & 2021 by Chief Marketer, being recognized as one of the "50 Top Event Companies" by Special Events, being included in the Top 100 "Best Places to Work in NYC" by Crain's New York Business, and being listed as one of the "1000 Companies to Inspire Britain" by The London Stock Exchange Group.

    Our story started over 25 years ago growing through collaboration, innovation, strong culture, and a focus on people, specifically our people.

    Our people inspired, developed, and grew FIRST to the incredible brand experience creator it is today.
    A welcoming, creative and ambitious workplace that offers personal and professional growth for all individuals. A welcoming workplace that fosters diversity and belonging with a focus on team members feeling valued, respected, and supported.
    Creative teams that enjoy challenging work with an ability to make an impact on those around them.

    The ideal candidate would represent the FIRST brand as a dedicated resource within our Solutions division and assume the role of Event Technology Manager.

    The Event Technology Manager will be responsible for the operations of technology, event websites/apps, data management and other analytics.
    The Event Technology Manager will consistently deliver exceptional service to our clients through excellent project management.
    Implementation and project management of event registration websites, app builds and all technological aspects of our events
    Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
    Innovating on new technology and how integration will flow between systems

    Database Management:
    ensure consistency of information and generating lists upon request
    Assist in the development and management of online registration
    Manage relationships with technology suppliers including the negotiation of contracts
    Effectively communicate with internal and external clients over the phone, in person and via email
    Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
    Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
    Coordinate planning and utilisation of the mobile app. Lead contact for attendee management and technology vendors including pre-event and during execution
    Create and distribute post event client surveys
    Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
    Reporting (response rates / new implications) and analytics and surveys
    Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
    Train other staff on current technology and processes
    Travel domestically and internationally in support of client events
    Support other members of the department as needed on ad-hoc projects
    Extensive experience including meeting planning and coordination including event and registration technology
    Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite
    Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
    Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
    Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
    Ability to manage multiple projects simultaneously
    Strong proficiency with Microsoft Office – specifically with Excel and PowerPoint
    Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
    Work on ad hoc requests as required, typically during quiet times
    #All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.
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