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Cheltenham

    Customer Account Administrator - Cheltenham, United Kingdom - Ultra

    Ultra
    Ultra Cheltenham, United Kingdom

    6 days ago

    Default job background
    Full time
    Description
    Ultra Precision Control Systems (PCS) are looking for a Customer Account Administrator to join the Customer Service team on a Fixed Term Basis. As a key member of the Customer Services team, you will manage our existing and potential customer relationships to increase our sales, profitability and customer satisfaction.

    You will help ensure that the business meets our customer commitments

    Wherever possible, we will consider a variety of working options to suit your lifestyle, whether that be hybrid home/office working, flexible working and part or full time employment. It's the 'innovating' and 'empowering' values that we ASPIRE to be. We welcome the challenge to work in new ways and have trust in you when getting the job done because we recognise, our business is our people.

    Key Responsibilities:

    • To issue quotations to customers taking due consideration of internal policies, procedures and authorisation limits.
    • To understand and interpret the customers' requirements, including quality, delivery, packaging etc. and ensure that these requirements are reflected throughout the manufacturing cycle.
    • To process customer orders onto the MRP system after liaison with Production to ensure an achievable delivery date is given.
    • To issue order acknowledgements to the customer which accurately reflect the Company's conditions of acceptance.
    • To handle customer order enquiries in a responsive and professional manner.
    • To pro-actively inform the customer of any changes during the scheduled production process that may impact upon the agreed delivery criteria, including the delivery date.
    • To assist in the expediting of information to ensure that the customers' requirements are met.
    • To produce the required release and despatch paperwork, ensuring that these reflect the customers' requirements as stated on the original order.
    • To compile and issue regular order status reports, as agreed with customers.
    • On major accounts, regularly reconcile the MRP order book with the customers' own view of demand.
    • To participate in periodic reviews with Customers as required.
    • To carry out any other duties as may be reasonably requested by the Senior Customer Account Manager

    Required Skills and Experience:

    Essential

    • Experience in a customer service role.
    • Well organised
    • Customer focussed
    • Works effectively with others
    • Proactively able to manage own work in order to achieve objectives
    • Use initiative within the scope of the role
    • Plans work and delivers on time

    Desirable

    • Using an MRP system

    Security Clearance:

    All applicants must be able to achieve BPSS security clearance

    Benefits:

    Every employee is critical to our success and as such we offer a range of flexible employee benefits along with career development opportunities.

    • Flexible working within core working hours
    • 25 days holiday with the option to buy/sell 5 days plus bank holidays.
    • 4 times your annual salary in life assurance
    • Flexible benefits package (benefits such as, retail vouchers, gym discounts, employee share scheme, health screening and more)
    • Pension Scheme - Less than 5 years' service up to 5.5% employer contributions, 5 years' service + up to 7.5% employer contributions.

    Here at Ultra we are an equal opportunity employer and value diversity and inclusivity. Underpinned by our values, behaviours and policies, we want you to feel empowered to be the best version of yourself. We also believe that people from different backgrounds and cultures will increase our diversity of thinking, ensuring we successfully deliver to our customers.

    We therefore do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We also support requests for flexible working arrangements wherever possible.

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