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    Accounts Manager, Client Relationship Manager - United Kingdom - Arden Resourcing Limited

    Arden Resourcing Limited
    Arden Resourcing Limited United Kingdom

    Found in: Jooble UK O C2 - 2 days ago

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    Description
    ServiceNow Engagement Manager

    This requires the EM to complete the project following ServiceNow's leading practice methodology, working in collaboration with the customer project team, ensuring the governance process is followed.

    The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.

    Manage the engagement governance, timeline, scope, risk, change management, resourcing, reporting, and financials.
    Managing stakeholders, building client relationships to understand and define needs.
    Work with the Sales Account Team and customer to understand the customer and the engagement; ServiceNow implementation experience preferred
    Creativity with comfort running projects independently
    Success driving complex issues through analysis and resolution
    ServiceNow certifications would be beneficial
    Knowledge of ServiceNow Portal preferred
    #
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