Head office › - United Kingdom - Skipton Building Society

Description

Being happy at work is about finding the perfect role as well as an exciting and rewarding work environment.

Our Head Office is in Skipton – a friendly market town in North Yorkshire on the edge of the Yorkshire Dales and recently voted one of the best places to live in Britain It's a short train ride from nearby cities of Leeds and Bradford and lies close to the junction of the A65

What may surprise you is that behind the walls of The Bailey, our open, purpose-built building, lays a vibrant 'hub', a real community where lots of people share our passion for our customers in a variety of roles and functions.

It's our centre of operations and home to Skipton Direct, our Customer contact centre. It's also a great place to work with a restaurant, café, multitude of on-site services and some of the best views the local area has to offer, right from your office window

Head Office Departments HR

Human Resources is all about people Our team supports and enables our colleagues so they can be at their best and provide great customer outcomes. We have expertise in organisational development, reward, internal communications, pensions, employee relations, learning and development, People insight, talent attraction and so much more.

As trusted business partners, we drive the delivery of a diverse and inclusive high performing culture and investment in our people. Things move fast here but no matter what your speciality, support for the wellbeing, personal and professional development of all of our people is at the heart of what we do.

Join us and as well as developing your own skills, you'll have the opportunity to make a difference to our customers' lives from the way we work to the way we work with each other.

Intermediary Relationships

Skipton Intermediaries are a dynamic, award winning, high performing team. We focus on building great relationships with our brokers and key lending partners to deliver 95% of The Society's lending.

We take time to listen and really getting under the skin of our brokers, to understand them and to add value to their business with a personal, common-sense and flexible approach
It's vital that we also work closely with colleagues in many other departments to deliver the best outcomes for our customers & brokers.
We believe in Real Life Lending with a human touch and the ability to make our customer's dream of owning their home come true.

The personal development or our team members is really important to us and we'll invest in you to ensure you reach your full potential and become the best that you can be.

Digital

We are on a journey to make Skipton a Society for the Digital Age. As part of our team you'll create the best possible online experience every time our customers interact with us. The talent we need comes in all shapes and sizes but whether you're a design expert, customer experience specialist, e-mail guru, analyst whizzer, delivery professional or content connoisseur, you'll work to understand our customers needs and deepen our relationships with them. We are looking for people with vision and dedication, people who are passionate, enjoy challenge and working together closely as part of a team.

Finance

Our Finance function offers a full range of careers from accounting to general finance administration. We need people with different kinds of backgrounds and abilities from process-driven to analytical, strategic to managerial.
We're made up of 5 key areas. Financial control, Financial Reporting, Group tax, Decision Support, Procurement and cost Management.

We draw on our specialist skills, knowledge and expertise to analyse complex financial data and use that insight to report, plan, offer professional advice and to improve the way we do things.

Our roles are interesting and can provide complex challenges but. you'll also have the opportunity to develop new skills, build valuable experience and make the most of a wide spectrum of finance roles.

Operations

Our Operations teams help us to get the best out of every area of the society and we are passionate about improving efficiencies, resolving issues and making a real impact. We develop standards, procedures and policies and identify actions to improve performance. From resolving customer issues to assessing quality, improving customers' journeys to introducing regulatory change, we have a variety of roles and plenty of scope for career development.

We welcome all levels of experience so if you're passionate about delivering excellent service and customer experience and are looking for an exciting and rewarding career, Operations could be perfect for you.

IT

The IT Shared Service Centre is responsible for the design, delivery and support of our IT systems. Our core Mortgage and Savings platform is developed internally and is supported in house alongside other applications. Our vision is to ensure we build systems that meet our customers' needs. We achieve this by working closely alongside our colleagues in the wider business, by always retaining focus on what is best for our customers and by ensuring we keep abreast of the latest developments in technology. Our culture is built around a strong emphasis on behaviours. Working together as a strong team, showing each other respect and taking ownership for our own performance.

We have six different departments covering three main areas. Information Security and IT Risk ensure that protecting our information assets is at the heart of everything we do. Our solution delivery teams include technical roles such as Solutions Architects where you'll be exposed to cutting edge technology, to process roles such as Project Managers. Our department's main goal is to ensure we deliver great service to all our colleagues and customers and this is owned by our IT Operations and Service Delivery teams. This area includes technical roles such as SQL Data Base Administrators, process roles aligned to ITIL best practice and entry level roles on the service desk where many of our most experienced colleagues and leaders started out their IT careers.

Marketing

Marketing is a vital part of our business. We've recently committed to investing more behind the Skipton brand and there's significant focus on driving our brand equity and ensuring customers understand all the great reasons to choose Skipton. Working with leading media and creative agencies, our focus is on delivering best in class integrated marketing campaigns that deliver strong return on investment to the society.

Our team is constantly evolving and the focus on brand means there's a packed agenda, lots of time investment from our leadership team and an everyday need to collaborate with teams from all across the business. We are always looking for bright, curious and results driven people to join us.

Products

We are responsible for designing and looking after products which work for both the Society and our customers in mortgages, savings, insurance and protection. Our team currently looks after just over £14bn worth of deposits and £12.5bn of mortgages, as well as a full range of Insurance and Protection products.

It's a fast paced, challenging and exciting environment and we're looking for people who can build great relationships across all levels, have a keen eye for detail and a forward thinking approach. Our team is made up of a variety of roles and expertise and we work closely with other departments across the Society to ensure that our products stack up against the competition, deliver solid financial performance and most importantly are right for our customers.

Business Change and Innovation

We are responsible for the delivery of change across the business, from Concept, through to Delivery and Closure, ensuring this is done within the agreed cost, quality, timescales and benefits. We are also responsible for developing and maintaining the Society's core computer applications.

Having the right people with the right skills is crucial to ensure the successful delivery of projects across the business, therefore our roles include Systems Developers, System Testers, IT Architects, Project Managers, Business Analysts and Portfolio Office Analysts who work together to deliver a diverse portfolio of change.

Because what we do is an integral part of driving the business forward, in alignment with the business strategy, we need passionate people who can help us continue to deliver excellence and manage change effectively, whilst always putting our customer's first.

The Integration of Skipton Financial Services into Skipton Building Society on 1st August 2016 means that we can give our customers' an even better service
Skipton Financial Advice help our customers achieve their future financial goals and ensure they receive the highest level of service and solutions in the fields of investments, inheritance tax and retirement planning.
Our network of branch and home based Financial Advisers guide our customers face-to-face, but we also have a large team of Head Office based colleagues who play a critical role in ensuring our Advisers' are equipped with the right tools and knowledge.
We are looking for people with different backgrounds and skills so whether you enjoy building great relationships, have a keen eye for detail or a head for figures you'll be working with a team who are passionate about delivering the very best for our customers.
You could have in depth knowledge in a specialist area or you may be looking for your first step on the career ladder. Either way, we'll provide you with development, support and an opportunity to undertake a range of professional qualifications.

Risk

In a constantly changing and highly-regulated industry, we have many teams working to help identify, assess and protect our business, colleagues and employees from risk
You could be analysing data and trends, putting measures and controls in place that protect our investments, working with our regulators – the Prudential Regulation Authority (PRA) and the Financial Conduct Authority (FCA) or carrying out audit reviews to ensure we have effective controls and governance in place.

Whether you're an experienced Risk Manager or just starting your career, we're looking for people with the ambition and drive to take on new challenges

About Us

We are dedicated to helping our customers plan for their life ahead

Meet some of the people who work at Skipton Building Society.