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    Renewal Specialist - United Kingdom - Sphera

    Sphera
    Sphera United Kingdom

    2 weeks ago

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    Description

    Summary:
    Renew existing Customer Software Maintenance & Support Agreements through proactive communication and delivery of priced Quotations in accordance with established Sphera business workflows

    Job Duties:


    Manage and maintain a pipeline of Enterprise SaaS, Maintenance and Content RenewalsProactively contact Customers according to established calendared touch-points in order to gather and validate the required business data to secure the renewal for annual Software and Subscription Maintenance & Support Agreements.

    Coordinate with Customer Success Manager or Field/Inside Account Executives on key accounts as necessary.

    Coordinate with other colleagues on the Renewal Team, as well as within Collections, Customer Care, Order Management, and others, as required.

    Complete Valid Order Packages of required documentation and deliver to Sphera Order Validation, Order Entry and Order Delivery Teams.
    Research existing Customer contracts using SFDC and other online Sphera portals or electronic document depositories.

    Utilize SCN and Salesforce to complete the necessary steps to update Support Terms (start/end dates, contract values, billing and shipping info, etc.)Provide ad hoc Status and Pipeline Updates Reports as requested to management.

    Promote benefits of retaining active SaaS, Maintenance & Support Agreements with Customers during your communications.


    Required Education:
    Some college preferred


    Degree not requiredRequired Experience:


    Comfortable working with computers and Microsoft Office Suite including experience a plusFamiliarity with Billing / Invoicing / Purchase Order processes.

    Need to be highly detail and process focused.
    Familiar with general Contract Documents – provisions and terminology.
    Familiarity with Software Maintenance & Support Agreements preferred.
    Background in Accounting or Contract Administration a plusKnowledge of Financials, a definite advantage.


    Physical Requirements:
    Operate telephone and computer from an office environment

    Travel:
    None. Work to be conducted from within Sphera offices or Remote Home Office.
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