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    Technical Helpdesk Manager - London, United Kingdom - JCDecaux UK

    JCDecaux UK
    JCDecaux UK London, United Kingdom

    3 weeks ago

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    Description

    Within JCDecaux UK the role of Technical Solutions Director (TSD) has responsibility for the design, development, deployment of new products, features and services, that are identified by the Business Transformation team, as well as deployment and technical change of existing and legacy systems.

    The role also has responsibility for the architecture, governance and integrity of systems and the data held within them.

    The role reports to the Chief Technology & Innovation Officer (CTIO), and works alongside the Service Delivery Director (SDD), Business Transformation Director (BTD) and, IT Programme Office Director (ITPOD).

    The TSD is supported by, and has management responsibility for, 4 specialism areas:


    • Business Intelligence (BI) – Data Model Creation with consolidation and transformation of data into usable models that can then be used to create reports. The team consists of a Business Intelligence Lead (BIL), Business Intelligence Analyst (BIA), Business Intelligence Developer (BID) and a Data Model Engineer (DME).
    • Data Services (DAS) – Schemas Management with definition of what data should be held and in what format. Maintenance & Security to ensuring data, once stored stays in a predictable and secure state with appropriate access controls in place. Standards development with external industry partners, and internal stake holders to drive uniformity and standardisation across all data sets. Taxonomy Management with continuous review of all terms in use to ensure consistency across all systems and processes. Reference Data management of all data sets that are used to drive management decisions.
    Data Procurement via technical acquisition of data identified in 2 areas:

    Marketing:

    audience and other data sources procured by the Insights team and other business areas: data sources, both internal and external, that contribute to production of management information.

    The team consists of a Data Services Lead (DSL), Data Services Analyst (DASA), Reference Data Analyst (RDA) and a Data Services Engineer (DSE)


    • Standards development and adherence to frameworks, best practice and solutions that are applicable across all systems and processes within the business unit. Technical Design of solutions to meet the identified requirements produced as a result of the Business Transformation team's interactions with divisions.

    Technical Implementation (TI) - Application Support consisting of beyond 1st and 2nd line support of technically advance, complex or high commercial impact issues.

    Implementation Management covering testing and release management covering User Interface (UI), Customer Experience (CX), Quality Assurance (QA) and communication to business users.

    Low Code Platform configuration and development within low and no code environments e.g. Microsoft SharePoint and Power Platforms.
    The team consists of a Technical Implementation Lead (TIL), Implementation Analysts (IA) and Legacy Application Support Consultant (LASC).
    Azure and AWS and, one or more additional staff providing low or no code platform development services e.g. on Microsoft Power Platforms.

    The TSD role also works in close partnership with teams within the Business Transformation department (Business Analysis, and Programme and Project Management) ensuring projects are delivered ready for deployment to high standards of end user experience, with appropriate post go live support in place and, with minimal defects.

    Programme Management
    Planning, tracking and progress reporting of deliverables to the BTD and SSD as part of support or transformation projects
    Strong focus on resource management across multiple delivery teams
    Stakeholder management at all levels across the business, as required by the demands of deliverables
    Supporting and enabling the IT Division to drive individual projects through to completion, provided subject matter expert support and escalation as required

    Ability to think strategically and be able to align technical solutions with the company's overall business goal whilst identifying opportunities for innovation and growth in the division's technical offerings.

    Quality Management
    Stakeholder Management
    Communicates with project stakeholders at all levels
    Communication of issues and risks at both project and business unit level
    Organise and coordinate effective relationships with directors and managers of the business units using the Information System; define the level of service (performance, availability, etc.) Suggest any functional, technical, and organisational upgrades to improve business process performance
    Educated in a Business, IT or engineering related field or very strong depth and breadth relevant industry experience managing a technology solution delivery function
    Project management qualification (SCRUM, PRINCE2, APM, etc) or relevant experience
    ITIL, TOGAF or equivalent enterprise service standard qualification or relevant experience
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