Jobs

    1st Line Technical Support Agent - Bracknell, United Kingdom - Project People

    Project People
    Project People Bracknell, United Kingdom

    1 week ago

    Project People background
    Temporary, Full time
    Description
    1st Line Technical Support Agent

    6 month rolling PAYE Contract


    Bracknell on site, 24/7 working 4 days on 4 days off - mixture of day and nigh 12 hour shifts.


    Brief Overview of role / project:


    We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.


    A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.


    Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.


    A standard day can include liaising directly with on-site engineers to assist those resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.


    For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.


    Mandatory Skills (Candidate must have all):
    Attention to detail with right first-time attitude.
    A motivated self-starter with a focus on processes.
    Experience working in a customer facing environment.
    Understanding of ITIL processes would be beneficial.
    Basic networking knowledge
    You will be required to go through a national security clearance process for this role before you can start this position
    Project People is acting as an Employment Business in relation to this vacancy
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