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Bracknell

    Technical Support Representative - Bracknell, United Kingdom - Project People

    Project People
    Project People Bracknell, United Kingdom

    1 week ago

    Project People background
    Description

    Job Description

    1st Line Technical Support Agent - On-site in Bracknell

    Brief Overview of role / project:

    We are looking for someone with a flexible, dynamic, can-do attitude, working in a fast-paced environment, join a friendly and collaborative team, to be our first point of contact for the customer related support activities.

    A 1st Line Technical Support Agent to add value to an existing technically diverse team of engineers, with a right 1st time attitude, with an attention to detail is a must.

    Can you be clear concise when engaging the customers, updating the customer efficiently in a prompt manner and own technical issues through to resolution.

    A standard day can include liaising directly with on-site engineers to assist them in resolving faults, triage of incidents to support a prompt resolution and be a key player in communications to the end customer.

    For the successful candidate, you will be working within an environment that will expose you to a mixture of network and infrastructure support activities, this will enable you to grow technically alongside your primary support function.

    Mandatory Skills (Candidate must have all):


    •    Attention to detail with right first-time attitude.


    •A motivated self-starter with a focus on processes.


    •Experience working in a customer facing environment.


    •Understanding of ITIL processes would be beneficial.


    •Basic networking knowledge

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