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    Risk Management Lead - Birmingham, United Kingdom - NFP Europe

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    Full time
    Description

    We are recruiting for a Claims Team Leader to be responsible for all aspects of customer service within the team, monitoring of the team to improve performance and ensuring that company processes and compliance are adhered to.

    The Claims Team Leader will have oversight of the day-to-day management of the claims handling team, including management of the team workload within our Birmingham claims office.

    Day to day management of the claims team e.g. holidays, sickness, absence and wellbeing
    Conduct team performance reviews and monitor performance of the team in accordance with company policy
    Monitoring adherence to the complaints process and support Regulatory Compliance and the TCF initiatives.
    Implementing training and technical support to the teams and ensuring that suitable development plans are in place
    Referral point for claim escalations, technical referrals and providing guidance and support as required
    Managing a claim file allocation appropriate to the role
    Support the Claims Leadership on emerging claims team projects and role modelling a culture of continuous improvement
    Claims Handling and Claims Management skills, preferably in a commercial environment
    Ability to lead and motivate a team to achieve performance and quality targets.
    Knowledge of the Insurance Industry and Claims Processes
    Experience of Team Management/Leadership

    Hours:
    Monday – Friday, 35 Hours
    Birmingham, Hybrid

    If this sounds like something you are interested in please apply, or contact Paige Hughes or Lucy Reed for further information.



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