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    Night Customer Service Advisors - United Kingdom - Marks & Spencer Plc

    Marks & Spencer Plc
    Marks & Spencer Plc United Kingdom

    2 weeks ago

    Marks & Spencer Plc background
    Description
    Operations Assistant Working Pattern
    Week 1
    Fri - 21:00 - 8:00
    Sat - 21:00 - 8:00
    Week 2
    Fri - 21:00 - 8:00
    Sat - 21:00 - 8:00
    Week 3
    Sun - 21:00 - 8:00
    Fri - 21:00 - 8:00
    Due to the working hours of this role only candidates over the age of 18 can be interviewed.
    Purpose

    To deliver a great shopping experience for their customers, putting customers before task every time
    Champion new ways of working within stores through an open mindset and positive attitude
    Complete tasks and processes that deliver 'best in town' standards
    Serve and sell across all channels brilliantly well
    Be the voice of our customer to help us continually improve
    Key Accountabilities

    Serve our customers efficiently and brilliantly well – on the shop floor and at service points
    Deliver 'best in town' standards through presentation standards, availability and keeping the store clean and tidy
    Skilled to utilise all digital tools and communication channels to do the job
    Share customer and colleague feedback to help us do things better
    Share knowledge and experience with colleagues to support others in building skill and confidence
    Own their own learning & development and proactively access digital learning solutions
    Know the daily sales targets, priorities, promotions & selling opportunities
    Have great product knowledge to sell and recommend our products and services
    Proactively engage with customers to understand their needs and make recommendations
    Understand the store priorities and their part to play
    Complete tasks with pace and in line with SOPs
    Minimise cost and waste through good process practice
    Follow safe and legal working practices
    Key Capabilities

    Understands how M&S operates,it'sstrategy, future and the role they play
    Committed to delivering excellent work fast with great attention to detail
    Open to and acts on feedback, asking for this regularly
    Sets performance objectives for self in conjunction with line manager and in line with business plans
    Takes accountability for planning and managing own work efficiently to ensure objectives are met
    Is curious and asks questions to challenge the status quo – ask why the company does things the way it does things
    Effective at communicating their intentions to others; ensures communication is clear and simple
    In control of their own reactions and considers how to share their perspective to create better reaction for team
    Copes well with change and work challenges and recovers quickly from its impact
    Builds positive relationships by being a good listener and getting to know people by establishing a connection
    Technical Skills/ Experience

    Contributing to store sales and cost control
    Work across the store to get things done right first time within timescales
    Comprehensive knowledge of customer shopping channels
    Good level of product knowledge and services across the store
    Up to date knowledge of the commercial operation and brilliant basics
    Good level of digital capability and use of digital tools and applications
    Understand customer needs and spot selling opportunities
    Adapting to change
    Good Knowledge of VM principles
    Key Relationships and Stakeholders

    Customers
    Colleagues
    Store Leadership

    BIG
    #J-18808-Ljbffr
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