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    Global Operations Manager - London, United Kingdom - LNW Gaming UK Limited

    LNW Gaming UK Limited
    LNW Gaming UK Limited London, United Kingdom

    1 week ago

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    Description

    iGaming:
    If it's iGaming, we know a thing or two. At Light & Wonder, It's all about the games, and our digital team leads the global iGaming market, providing jaw-dropping content and innovative software that powers the world's most successful online gaming providers.

    Position Summary

    We have an exciting new opportunity for a Global Operations Managerto join the PlayzidoTeam, a division of Light and Wonder group. As a senior member, this positionentailsleading a team that is responsible for the day-to-day complianceoperations acrossvarious markets (EU, UK, CA, US, Latam) and customer service management.

    Responsibilities ofthe Global Operations Manager :

  • Lead and coach ateam, fostering skill development among team members
  • Mitigate business risk by overseeing regulatory processes and ensuring adherence torequired regulations in all areas of operations
  • Create and maintain comprehensive documentation of compliance processes and keep them up to date in line with evolving regulations and new markets
  • Identify, manage compliance risks and escalate issues, where appropriate
  • Work closely with other business leads to integrate necessary regulatory checkpoints in their processes and procedures
  • Collaborate with the Playzido Program Manager to support new market entries projects taking ownership of the compliance related activities
  • Manage the relationship and day-to-day activities with the compliance labs (such as GLI andeCogra)
  • Work closely with the Light and Wonder core compliance team to liaise with the various regulators
  • Stay informed about regulatory requirements, and clearly communicating their impact to the business
  • Enhance theCustomer Support frameworkto streamline incident management and improve bothinternal and external communication processes
  • Define and document incidents resolution and reporting processes in line with the various regulatory requirements
  • Conduct monthly internal reviews of Customer Service operations to identifyincident trends, pinpoint areas of improvement and explore potential enhancements
  • Proactive provision of continuous improvement by investigating ways to enhance the quality of processes and tools.

    • Qualifications

    Desired Skills and Experience

  • Previous experience in a regulated environment, preferably withing the onlinecasino industry
  • Excellent stakeholder management skills
  • Impeccable organisation and communication skills
  • Great at working with others, proactive with ideas and solutions
  • Knowledge of the gambling industry (specifically Casino)

    • Work Conditions

    Light & Wonder, Inc. and its affiliates (collectively, "L&W") are engaged in the highly regulated gaming business. As a result, L&W employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, and/or meet certain standards dictated by law, regulation or contracts. To ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting due diligence and a background investigation on you.

    This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.

    Additional Information

  • Competitive benefits, an open and supportive environment as well as a modern and exciting workplace
  • The opportunity to interact with global teams on a regular basis
  • Tangible and genuine development - at Light & Wonder, you can take your career where you want it to go

    • And if that's not enough; you will get to enjoy a stunning work location and flexible working practices whilst we provide you with the guidance and development skills you need to progress quickly and enhance your career.

    We encourage and eagerly welcome all applications, however, due to the large amount of applicants that we receive, only those selected for interviews will be contacted.

    #LI-igaming #LI-Hybrid

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