-
Service Desk Engineer
6 days ago
Akkodis London, United KingdomService Desk Engineer / Helpdesk / Remote / BPSS or higher clearnance · Duration - 3/4 weeks+ · Location - Remote · IR35 - Outside · Rate - 150 per day · Due to an increase in workload, our client is looking to recruit multiple Help Desk Engineers for some short terms contracts. ...
-
Service Desk Engineer
4 days ago
Integral Recruitment Ltd Camden, United Kingdom**Service Desk Engineer · £35,000 - £40,000 plus benefits including training and certifications · London, NW1** · Key Words: IT Support, MSP, Managed Services, IT Managed Services, 1 st Line, 2 nd Line, 3 rd Line, Service Desk, Helpdesk, Help Desk, PC, Mac, Active Directory, Clou ...
-
Service Desk Engineer
14 hours ago
Technet IT Recruitment Limited London, United Kingdom**Service Desk Engineer** · **London Onsite** · **Salary package up to £34,000** · Service Desk Engineer required to join a well-known arm of the government in London. You will be providing support to a wide range of clients and will have a real passion for problem solving. · **S ...
-
Help Desk Engineer
1 week ago
James Frank Associates London, United KingdomOur client, a leading US Law Firm is seeking a Help Desk Engineer to join their IT Team on a full-time, permanent basis, where you will be providing IT support to the London and other European offices, providing both remote and deskside support. · Key Responsibilities: · - Be the ...
-
Service Desk Engineer
1 week ago
Jefferson Frank London, United KingdomRole -**Service Desk Engineer - 2nd Line Support** · Location -**Hybrid - Office in Surrey** · Start Date -**ASAP** · **Technical Support**: · - Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service level agreements ...
-
Service Desk Engineer
5 days ago
Bench IT London, United KingdomService Desk Engineer, W10, O365, AD, Intune · Our client operates in the specialist business insurance market and have a new opportunity for a 1st line IT Support Engineer. · This is an opportunity for an experienced 1st Line Support Technician to join an organisation on a 12-mo ...
-
Service Desk Engineer
1 week ago
Select Appointments Haringey, United KingdomAre you looking for a role in IT Tech to have a diverse day to day with plenty of opportunity to develop your skills? Are you looking for a company that works with the Microsoft stack and strives to up-skill and career develop their IT team? Our NorthLondon based client is lookin ...
-
Service Desk Engineer
5 days ago
Jobheron London, United KingdomThe leading provider of highly customisable execution management systems used by some of the largest investment banks and hedge funds in the world is now looking for an Associate Service Desk Engineer to join their team based in London. · The role represents an excellent opportun ...
-
Service Desk Engineer
3 days ago
Jefferson Frank London, United KingdomRole -**Service Desk Engineer - 2nd Line Support** · Location -**Hybrid - Office in Surrey (2 days per week)** · Start Date -**ASAP** · **Technical Support**: · - Provide timely resolution of technology support incidents and service requests, ensuring adherence to defined service ...
-
Help Desk Engineer
1 week ago
Franklin Fitch London, United Kingdom**Help Desk Engineer| London | £24,000 - £30,000 | Hybrid** · Are you looking to advance your career in IT? · Do you want to work with a company that truly values development and career progression? · **What would you be doing?** · - Providing exceptional support to a range of cl ...
-
Senior Service Desk Engineer
1 week ago
Just IT London, United KingdomAre you looking for an exciting new role? · About the Company · A leading MSP is looking for a Senior Service Desk Engineer to join their friendly team. This is an amazing opportunity to work in a fast paced, vibrant environment. They are looking for a proactive individual who is ...
-
Euc Engineer Service Desk Analyst
15 hours ago
Pontoon London, United Kingdom**Job title**:EUC Engineer (Service Desk Analyst)** · Location -**London · **Duration**:Permanent · **Salary: £36,000- £40,000** · **Service Desk Responsibilities** · - Be the "front of house" representative for IT · - Provide the coordination point for the company's IT team and ...
-
Home / Desk Based Subsidence Engineer
6 days ago
Exchange Street Claims & Financial Services London, United KingdomOur client is looking for a home / desk based Subsidence Engineer to manage a portfolio of subsidence claims on a project managed basis, working from home. YOU CAN BE BASED ANYWHERE IN THE UNITED KINGDOM (ENGLAND, SCOTLAND, WALES, NORTHERN IRELAND ETC).Ideally, you will be M-FRIC ...
-
eFinancialCareers London, United Kingdom**Compensation**: Market-Leading & Competitive · **Summary** · Industry-leading market maker using innovative and cutting-edge technology, with data at the core of the investment process. Great opportunity for a polyglot software engineer to join the Commodities team working on t ...
-
Carrington Recruitment Solutions Ltd City of London, United KingdomService Desk Analyst, Helpdesk Support Analyst required to work for a Law Firm based in the City of London. The set up is 50% in the office (2 days one week, 3 days the next). · You MUST have good First Line IT Support / Helpdesk Support experience with excellent troubleshooting ...
-
Claims Administrator
1 week ago
Devon Bay Solutions Ltd Wickford, United KingdomOvernight role available at a claims management firm. We deal with emergency insurance claims from start to finish, dealing with policyholders and contractors. Our phone lines are open 24/7 and we are the first point of call for policyholders with emergencies. · This role is for ...
-
IT Service Desk Engineer/Help Desk
6 days ago
Techworker London, United KingdomTech Worker is a progressive technology consulting firm based in London, dedicated to providing exceptional IT solutions and support to our clients. We are seeking a talented IT Service Desk Engineer to join our team and deliver top-notch technical assistance to our clientele. · ...
-
Claims Administrator
1 week ago
Devon Bay Solutions Ltd Wickford, United KingdomOvernight role available at a claims management firm. We deal with emergency insurance claims from start to finish, dealing with policyholders and contractors. Our phone lines are open 24/7 and we are the first point of call for policyholders with emergencies. · The shift is ever ...
-
IT Help Desk/Service Desk Engineer
1 week ago
Franklin Fitch London, United KingdomAn exciting opportunity awaits you at a premier Managed Service Provider, where you'll assume the role of a Service Desk Engineer. Your primary responsibility will be to deliver top-notch technical support to esteemed Financial Services clients located throughout London. · In th ...
-
Service Desk Administrator
1 week ago
Minerva Fire & Security Ltd Wickford, United Kingdom**Minerva Fire & Security Ltd** is a family run business operating from Wickford, Essex. · We install security systems in the UK. The systems we install are, Fire Alarms, CCTV Systems, Intruder Alarms, Access Control Systems. DRA Alarms. · **The main daily duties will be**: · **S ...
Remote Service Desk Engineer - Basildon, Essex, United Kingdom - Ortolan
Description
Skills Required:
Service Desk, ITIL V4, Infrastructure Change Roadmap, CMDB Management, ERP
Tier 2 Service Desk Engineer
Hybrid role:
based in Basildon, Essex (3 days office, 2 days home)
Salary:
Competitive + Benefits + Bonus
If you are an agile, committed, and process-driven IT professional with a growth mindset, then we want to hear from you
Join us to help improve peoples' lives and make healthcare better for everyone
Pharmanovia is a dynamic, fast-growing international pharmaceutical company with a portfolio of over 20 brands across more than 160 markets.
Our mission is to improve patient health globally through the revitalisation of niche, tried-and-trusted medicines.We value our heritage and foster an entrepreneurial spirit.
We reinvest in our future - in our products, our brands, and our people.
We give back to our communities.
Since its inception in 2013, Pharmanovia has grown consistently year on year, focusing on delivering high-quality branded prescription medicines to patients, prescribers, and healthcare providers across the world.
Our growth has enabled the company to reinvest in its products, brands, people, and to give back to its communities.
A people business with a strong, supportive culture that encourages innovation and entrepreneurial spirit, our team comprises over 300 employees and 29 nationalities, operating from offices in the UK, Denmark, Netherlands, Switzerland, U.A.We are an agile, committed, and innovative global specialty pharma business and a preferred partner for innovator pharma companies, instigating a paradigm shift in the life cycle management of iconic medicines.
We seek to extensively engage with clinical communities to communicate product improvements and prioritise environmental, social, and governance considerations across the business and workforce.
As Tier 2 Service Desk Engineer your role is to support Pharmanovia employees by ensuring that clear practices and procedures are in place and strictly adhered to as per ITIL V4 methodology to ensure the smooth running of an efficient service desk function.
This includes the implementation, improvement and maintenance of incident, service request, problem, and asset/CMDB management for Pharmanovia. All modular areas of the service desk must also be underpinned with exemplary knowledge base article (solution management) practices.You will be part of a team consisting of Tier 1 Analysts, Tier 2 Engineers and Team Leads, and collaborate with multiple functions across the business including, but not exclusive to, digital change & release lifecycle/quality.
You will support business systems administration, monitoring, and reporting; key areas include Microsoft 365 Azure, physical infrastructure, telephony and hardware assets.
You will be a key component of the infrastructure change roadmap and involved in the, testing and release of solutions to meet business demands.
An integral component of this will be ensuring smooth transition of new systems from project teams to the internal service desk for continued support.
Log and record call details and maintain communication with users throughout the lifecycle of tickets following ITIL good practice within incident, service request, problem, and change managementProvision of reporting and analysis of service desk KPIs and patterns
Identification of problem records from incidents, service requests, and reporting
Maintain asset management lifecycle across Azure, Meraki and Solarwinds
Complete pre and post system and applications deployment testing
Identifying continual service improvement areas based on reporting/problem management/KPIs
Ensure an up-to-date knowledge base/solutions database is always upheld
Implement all business policies and procedures
Maintenance of an accurate service desk catalogue
Support users across all global business locations
Ensure strict adherence of the service desk to established change management controls
Assist in the completion and delivery of user training and material/documentation
Create, monitor, and update key service desk policies and procedures in adherence to compliance/change & release best practices
Candidates with at least three years' experience as a service desk engineer are likely to have the skills required to be successful in this role.
Minimum of 3 years' experience in a service desk environmentWorking knowledge of Windows/Azure & AWS Cloud based systems
Relevant experience in CMDB management/asset management
Exposure to transformation process and business change initiatives
Emphasis on "Excellence" in the delivery of the highest quality standards
Keen understanding of the importance of managing change delivery hand over into a service desk function
Service-oriented with track record of supporting users on-site and remotely
Creative solution-oriented mindset, and the ability to take own initiatives
Approachable, helpful, and flexible attitude
Strong verbal and written English language skills
Driving licence
We offer a competitive salary plus bonus and rewards package including holiday, health & wellbeing program, employee recognition awards, social events, pension scheme and hybrid working.
By applying for this role, your details will be sent to Ortolan People, who are engaged to provide recruitment support in processing applications.
If you would like to know more about Ortolan People and how we can help you reduce your ongoing recruitment costs, get in touchI would have no hesitation in recommending their services.
I would have no hesitation in recommending their services.
Sharon Eley, Shared Services Director National Car Parks Ltd Receive news & updates from Ortolan People
#