Jobs
>
London

    Web Support Coordinator - England, United Kingdom - Helen of Troy

    Helen of Troy
    Helen of Troy England, United Kingdom

    2 weeks ago

    Default job background
    Description

    We have an immediate opening in our Poole office for a:

    Web Support Coordinator

    Look around your home, and you'll find us everywhere:

    In your kitchen, living room, bedroom, bathroom, garage and outdoors. We are already making your everyday lives better. How are we achieving this? We are powered by knowledgeable, enthusiastic, and forward-thinking people committed to developing a culture of inclusion. And whether you are just starting your career or in need of a new challenge, we recognize, develop, and empower talent

    Helen of Troy (NASDAQ: HELE) is a global designer, developer, and worldwide marketer of well recognized and widely trusted brands including OXO , Hydro Flask , Osprey , Braun , PUR , Vicks , Honeywell , Hot Tools , Drybar , Curlsmith , and Revlon .

    Together, we build innovative and useful products that elevate people's lives everywhere every day

    About the role

    The Web Support Coordinator will deliver outstanding customer service by communicating with our online customers via email, ticket, chat & phone. The Web Support Coordinator will ensure our customer service content and FAQ's are up to date and assist with allocating orders, managing returns and liasing with other departments as necessary to solve customer enquiries.

    What you'll do in the role

    • Field all customer contacts via Phone, Live Chat, Tickets and Emails through our CXM platform.
    • Become a product expert and answer in depth customer enquiries about products and advise accordingly.
    • Liaise with the warehouse to support dispatch processes and ensure we are providing accurate information to our customers
    • Day to Day management of the returns process including processing refunds, updating logs and communicating with the customer and warehouse.
    • Ensure all delivery issues are solved to the customers satisfaction where possible.
    • Identifying repeat enquiry types and work with the Web Team to encourage self-help on website by introducing new FAQs and suggest changes toself help articles.
    • Supporting the wider DTC Team by constantly reviewing content and products on the website and highlighting inconsistencies and bugs.
    • Ensure you are a customer champion and ensure our processes and communications always represent the business in a positive and premium manner.
    • Ensure that all communications sent to the customer contain relevant and up to date information.

    What will help you do the job well

    Essential:

    • Customer service experience
    • Retail experience
    • Fluent in English (spoken and written), French a plus.
    • Excitement about joining a midsize yet growing company with fast-growing brands

    About you

    Our ideal candidate is a self-starter, driven and passionate individual with exceptional communication skills. You have the flexibility to work in a small yet fast-growing organization, possess strong analytical and detail-oriented thinking, can work with a good level of autonomy and foster relationships with cross functional teams.

    About us

    Many of our products rank as #1 brand in their category- we are proud to be market leaders. Behind all these achievements stand exceptionally talented and passionate associates. We are a dynamic mid-size multinational company that offers challenges and opportunities equal to your talents and abilities. Our 15+ locations elicit unique team cultures; our powerful brands are marketed in approximately 75 countries.

    If you want to join us on this journey you can find out more on /emea . You can also find us on our career website or on LinkedIn , Glassdoor , Facebook , Instagram and Twitter .

    What do we offer?

    • Competitive compensation package depending on experience and skills
    • Flexible work policy with regards to working hours and work from home
    • Modern office with collaborative workspaces
    • Employee assistance counselling line
    • Employee discounts on all our EMEA products
    • Lunch and Learns, a super motivated Learning & Development team delivering hard and soft skills training to challenge yourself and full access to a learning platform, where you can choose over thousands of courses to satisfy your hunger for knowledge.
    • Company closure between Christmas and New Year's
    • Employee Stock Purchase Plan
    • The chance to work in an international, diverse, and inclusive environment

    Sound like a perfect fit?

    If you're seeking an exciting professional position in a dynamic international environment and be empowered to inspire fresh ideas, then Helen of Troy wants to get to know you

    Next Steps: We will ask you to complete a quick survey as we would love to get to know you by learning more about your experience and skills. If your application is selected, we will reach out to you ASAP for a first informal introductory call .

    #LI-Hybrid

    #LI-HL1

    Founded in 1968, Helen of Troy is a prominent player in the global consumer products industry, offering diverse career opportunities across North America, South America, Europe, and Asia. We boast a collection of renowned brands such as OXO, Hydro Flask, Osprey, Honeywell, PUR, Braun, Vicks, Hot Tools, and Drybar – many of which rank #1, #2, or #3 in their respective categories, making the Helen of Troy name synonymous with excellence and ingenuity.

    At Helen of Troy, our strategy involves acquiring brands that we can integrate and enhance, amplifying their unique attributes to drive growth and profitability. Embracing a culture of collaboration internally and externally, we are committed to providing innovative solutions tailored to consumers, operational excellence, global scalability, and exceptional shared services to support our brand portfolio. This dedication to fostering development and success sets Helen of Troy apart as a pioneer in the industry, propelling our brands to unparalleled heights of success and recognition worldwide.

    The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities and duties required of personnel so classified. Management retains the right to add or to change duties of the position at any time.

    #J-18808-Ljbffr
  • Newlon Housing

    Support Coordinator

    6 days ago

    Newlon Housing London, United Kingdom

    **About Outward** · For more than 40 years, Outward has been providing high-quality support and care services to vulnerable people in London and has grown from strength-to-strength. We believe in engaging, enabling and empowering the people we support to make positive choices, ha ...

  • Home Group

    Support Coordinator

    1 day ago

    Home Group South Bank, United Kingdom

    **Support Coordinator** · Middlesbrough · Permanent, Full Time (37.5 hpw) · Salary £23,000 pa (pro rata) · Sleep in rate of £50 per shift · Plus, great benefits including a health cash plan · **Empowering customers to live rewarding and happy lives. That's when it hits home.** · ...

  • Alopecia UK

    Support Coordinator

    1 day ago

    Alopecia UK London, United Kingdom

    Job description · **Alopecia UK is a small, yet impactful charity working to improve the lives of people affected by Alopecia. Peer Support is at the heart of what we do. We are seeking a confident and compassionate person to join our team and be the primary point of contact for ...

  • Ador Talent Ltd

    Business Support Coordinator

    3 days ago

    Ador Talent Ltd London, United Kingdom

    **Role: Business Support Coordinator (O & M) x 3 Temporary Contracts Available** · **Start Date: ** · **Salary: £27,000 - £34, Week Temp, possibility of a permanent contract)** · **Shift: 8:00am -5:00pm OR 9:00am-6:00pm** · **Ador Talent** are working with an Engineering company ...

  • Healios

    Client Support Coordinator

    1 week ago

    Healios London, United Kingdom

    **CLIENT SUPPORT COORDINATOR** · **POSITION**:Fixed Term Contract (6 months) · **LOCATION**:Hybrid - up to two visits per week in the London office (when required) · **HOURS**:Full Time hours per week · **CLOSING DATE**:11th June 2023 · **START DATE**:ASAP · **OUR COMPANY** · Fou ...

  • Plan International UK

    Supporter Engagement Coordinator

    1 week ago

    Plan International UK London, United Kingdom

    Hybrid, Old Street, London · Individual Giving · Fixed-term · Full-time · Plan International UK is a global children's charity striving for an equal world. One where every child can reach their full potential and every girl can choose her own future. · We bring people together to ...

  • Knight Frank

    Business Support Coordinator

    1 day ago

    Knight Frank London, United Kingdom

    Reference No Title- Business Support Coordinator- Type- Permanent- Salary Range- Competitive- Division- Commercial- Sub Division- Consultancy- Department- Commercial Research Location- 55 Baker StreetThis is a new role for a highly motivated Business Support Coordinator. Responsi ...

  • ARIAD

    Business Support Coordinator

    1 week ago

    ARIAD London, United Kingdom

    The Europe & Canada (EUCAN) Business unit supports Takeda's mission at a regional level and as the leader in rare diseases and specialty care, we champion better health and a brighter future for patients, healthcare providers and our people. · Across the EUCAN BU, patients come f ...

  • Hammersmith and Fulham Foodbank

    Client Support Coordinator

    1 day ago

    Hammersmith and Fulham Foodbank London, United Kingdom

    **Client Support** Coordinator** · Hammersmith and Fulham Foodbank is at an exciting stage of development and we are looking for a Client Support Coordinator to oversee the wraparound support available to those needing emergency food. · **About the role**: · The Client Support Co ...

  • Knight Frank

    Business Support Coordinator

    6 days ago

    Knight Frank London, United Kingdom

    Reference No Title- Business Support Coordinator - Operations- Type- Fixed Term Contract- Salary Range- Competitive- Division- Residential- Sub Division- Residential Lettings- Department- Operations Location- 55 Baker StreetBased in our Baker Street Head Office, the Lettings Oper ...

  • The Royal British Legion

    Supporter Acquisition Coordinator

    1 week ago

    The Royal British Legion London, United Kingdom

    Job title · Supporter Acquisition Coordinator · Job reference · R · Date posted · 21/11/2023 · Application closing date · 17/12/2023 · Location · London · Salary · £32,352 to £33,127 (Inclusive of London Supplement) · Package · Permanent. Full Time 35 hours per week. 28 days Ann ...

  • ISS Facility Services

    Business Support Coordinator

    1 day ago

    ISS Facility Services London, United Kingdom

    **Business Support Coordinator** · **Location: London** · **Hours of work: 40** · **Contract Type: Permanent** · The Business Support Coordinator plays a pivotal role in delivering seamless administrative support and co-ordination for the Sectors, ensuring the efficient integrati ...

  • Ambitious College

    Learning Support Coordinator

    1 week ago

    Ambitious College London, United Kingdom

    **Ambitious College is London's first specialist Day College for autistic young people aged We believe that every young person attending Ambitious College deserves a fulfilling, happy and rewarding life. Our educational approach focuses on the individual at all times.** · We are ...

  • Bromley, Lewisham & Greenwich Mind

    Peer Support Coordinator

    1 day ago

    Bromley, Lewisham & Greenwich Mind London, United Kingdom

    Peer Support Coordinator · - £28,949 per year · - Full time · - Permanent contract · - Based in Royal Borough of Greenwich · - Some hybrid working considered, in line with policy · **This role will work as part of an integrated team with Bridge, BLG Mind and Oxleas NHS Trust.** · ...

  • Knight Frank

    Business Support Coordinator

    1 day ago

    Knight Frank London, United Kingdom

    The Buying Solution is Knight Frank's independent buying service providing retained clients with a bespoke search, acquisition and rental service for residential property in London and the country at £2m+. Their London office is recruiting a Business Support Coordinator to assist ...

  • ISS Facility Services

    Business Support Coordinator

    1 day ago

    ISS Facility Services London, United Kingdom

    **Business Support Co-Ordinator** · **London** · Competitive salary with excellent benefits - please contact the recruitment team for this information. Although we don't advertise our salaries, you won't be disappointed · As Business Support Coordinator, you will provide efficien ...

  • Prospectus

    Senior Support Coordinator

    6 days ago

    Prospectus London, United Kingdom

    Prospectus is delighted to be working with Local Trust in recruiting a Senior Support Coordinator. This role will be essential to assist the organisation to deliver the promised funding to local areas across England by the 2026 deadline. The position is being offered on an 18-mon ...

  • Konica Minolta

    Print Support Coordinator

    6 days ago

    Konica Minolta London, United Kingdom

    **Role: Print Support Coordinator** · **Location: Kingston University** · **Package: £22,013 - £29,260** · **Job Type: Fixed term contract ending July 2024.** · We are looking for a Print Support Coordinator to maintain paper and toner levels on our machines within the Kingston U ...

  • J. Murphy & Sons Ltd

    Business Support Coordinator

    6 days ago

    J. Murphy & Sons Ltd London, United Kingdom

    Company description: · J. Murphy & Sons Limited is a leading global, specialist engineering and construction company founded in 1951 that improves lives by delivering world-class infrastructure. · Operating in the United Kingdom, Ireland and Canada, we provide better engineered s ...

  • Knight Frank

    Business Support Coordinator

    6 days ago

    Knight Frank London, United Kingdom

    This is a role for a highly motivated Business Support Coordinator. Responsible for providing an effective and efficient administrative support service to the Canary Wharf Lettings team, ensuring the smooth running of a busy department. · **Responsibilities** · **Property listing ...