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    Complaints Handler - Glasgow, United Kingdom - Reed

    Reed
    Reed Glasgow, United Kingdom

    2 weeks ago

    Reed background
    Description
    Are you an excellent communicator with a passion for building relationships?

    Job Title:

    Complaints Handler Company:

    AXA

    Retail Location:

    Glasgow Contract Type:
    Full time, 37.Your working hours will be Monday to Friday 9am to 5pm, totalling 35 hours per week.

    No weekends or bank holidays required Salary:
    £23,000 - £25,000 per annum with clear career progression upon reaching training milestones

    AXACommercial protects businesses, from multinationals to micro start-ups, giving them the confidence to thrive. We're a vibrant community where everyone is supported to learn, develop, and take ownership of their work.

    We have an exciting opportunity for a Complaints Handler to join us in our Bolton, Glasgow, Haverhill, or Gloucester office.

    Working within Commercial Insurance, you'll be managing complaints through to a fair outcome which is right for both our customers and our business.

    Building strong relationships is key to our success and you'll be driving improvements for our customers whilst working in a great team So, if you have experience in claims or complaints handling within the insurance industry or financial sector and a passion for investigation with a curious mind then this could be for you At
    AXAwe work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers.

    We're also happy to consider flexible working arrangements which you can discuss with your Reed Talent Solutions Consultant.
    Ensuring the delivery of excellent customer service by achieving fair and reasonable outcomes for our customer, through effective investigation
    Communicating effectively and ensure that all communications sent to the customer are of the required quality and meets the expectations set by both
    AXAand the regulator
    Competitive annual salary of £23,000 - £25,000 dependent on experience
    ~ Annual company & performance-based bonus
    ~ Contributory pension scheme (up to 12% employer contributions)
    ~ Life Assurance (up to 10 x annual salary)
    ~25 days annual leave plus Bank Holidays
    ~ Opportunity to buy up to 5 extra days leave or sell up to 5 days leave
    ~
    AXAemployee discounts
    ~

    If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the
    AXAAccessibility Concierge.

    Previous experience within Retail or Commercial Insurance Claims, significant previous complaints experience within insurance or financial services would be advantageous.

    An understanding of how to support customers with characteristics of vulnerability during the complaint process
    Strong business commercial awareness

    If you have a long-term health condition or disability and require reasonable adjustments during the application or interview process, we're proud to offer access to the
    AXAAccessibility Concierge.

    This position has been defined as an Insurance Distribution Directive IDD role under the IDD regime which means that in addition to pre-employment screening checks, the successful candidate will be subject to background screening every 4 years with an annual declaration in interim years.

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