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    IT Support Analyst - United Kingdom - Hydro International

    Hydro International
    Hydro International United Kingdom

    1 week ago

    Default job background
    Description

    Hydro International, a CRH Company, is a leading global provider of advanced products, services and expertise to help municipal, industrial and construction customers to improve their water management processes, increase operational performance and reduce environmental impact. With over 40 years of experience and a reputation for engineering excellence, businesses, and public bodies all over the world rely on our products, services and integrated solutions to reduce flood risk, improve water treatment and protect the environment from water pollution. We have a network of over 80 distribution partners and serve customers in more than 40 countries. As part of CRH Infrastructure Products, we are leading the water management industry with innovative, sustainable solutions and a safety-first mindset.

    Responsible for:

    Supporting 250 users across the UK, the role requires the support of IT systems and services in Hydro International's operating subsidiaries in conformance with the Group IT Policy. This includes the configuration of software applications and the provision of end-user technical support and training.

    Physical Requirements:

    Drivers Licence Required
    Passport Required
    Manual Handling Required

    Competence & Qualifications:
    Proven background in supporting desktop applications, including Microsoft Windows, Office 365, desk phone systems and IT hardware
    IT related degree or similar.
    Understanding of the ITIL service delivery framework.
    SharePoint administration beneficial

    Skills & Attributes:
    Self-motivated and capable of working independently with minimal supervision.
    Strong analytical and problem solving skills.
    Ability to clearly communicate complicated technical concepts.
    Experienced at maintaining a large IT hardware and software inventory.

    Key Duties:

    • Provide 1 st line support of all IT hardware and software in line with SLA. Including: LAN/WIFI/WAN, Active directory, Anti-Virus, Microsoft 365, Telephony and Video Conferencing equipment and hardware infrastructure.
    • Assist with rollout of Software\Hardware to all UK offices, including computers, mobile phones, desk phones and management of software licenses.
    • Visit Hydro UK offices to provide onsite support on an ad-hoc basis.
    • Provide technical training to end users relating to hardware, software and peripherals, ensuring issues are escalated to the IT support team as necessary.
    • Follow the company's internal control and ISO quality control procedures and work in accordance with all relevant legislation including, but not limited to Health and Safety and other relevant company policies.
    • Perform other related work as assigned by management.
    • To perform duties in accordance with all relevant legislation in particular the Health and Safety at Work Act.
    • To apply requirements of BS EN ISO 9001 as appropriate within the areas of responsibility.
    • Other duties which the company may reasonably require the individual to undertake.
    #J-18808-Ljbffr
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