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    Order Management Analyst - Southampton, United Kingdom - GARMIN (EUROPE) LIMITED

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    Description

    Job Description

    Order Management Analyst

    Office Based - Southampton

    £27,500 p/a plus excellent benefits

    About Us

    Here at Garmin, we love what we do - fuelling people's passions for fitness monitoring, sports timing, mapping and management, driving and/or sailing while using GPS to navigate the world. Our people truly enjoy bringing our products to the world and everyone of us feels part of a global success story which has grown tremendously over the past few years.

    The Role

    To assist the Order Management Manager/team by reviewing existing processes and improving/updating.

    To assist/work with Global Support on order management enhancement projects.

    Key Duties and Responsibilities

    • Stock allocations - responsibility for the overall allocation of restricted stock to customers and Garmin offices orders within the EMEA area.
    • Working on non-restricted excess stock reports on a daily basis.
    • Working with the order management team to establish what reporting needs to be run and how beneficial the current reports are/how these are utilised, i.e. past due reports, stock held in reservations.
    • Managing new launch items – adding/removing new product holds from orders, allocating stock, releasing to warehouse in adequate time for launch date.
    • Reviewing and revising current order management processes/KPI's, ensuring efficiency in the department.
    • Reviewing lead-time processes, streamlining the current processes.
    • Overseeing smooth transitions of business changes – i.e. PL1 business returning to E1, Marine/JL Audio moving over to E2.
    • Regional expert on More4Apps – having good knowledge in More4Apps software, assist with controlling the latest templates, troubleshooting & resolving queries.
    • Supporting Global Support with OM enhancements projects.
    • Support other team members as and when required.
    • Carry out any other work as detailed by the Order Management Manager.

    Technical Requirements

    Computer literate, Oracle Experience, Experience in Microsoft office (Excel, Word, Outlook)

    Education and Experience

    • Educated to GCSE/A Level Standard
    • Experience in Data entry
    • Experience in Customer Service
    • Experience in communicating via Telephone/Email/Teams.


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