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    Complaint Administrator - Liverpool, United Kingdom - Equiniti

    Equiniti
    Equiniti Liverpool, United Kingdom

    Found in: Talent UK C2 - 2 days ago

    Default job background
    Full time
    Description

    Management Level

    H

    Business Division:

    Business Function / Department:

    Job Title: Complaints Administrator

    Reporting to (Job Title):

    Date:

    Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.

    EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ.

    Role Summary

    To support the complaints team in providing timely and accurate complaint responses.

    Resolve complaints from Members, Representatives, Actuaries, Trustees, Financial Conduct Authority (FCA), Financial Ombudsman Service (FOS) and The Pensions Ombudsman (TPO).

    Business Function

    EQPaymaster are responsible for administering pensions and providing a complaints management service.

    Core Duties/Responsibilities

    The successful candidate will be responsible for the following:

  • Working collaboratively and in partnership with stakeholders using their knowledge and understanding of complaints handling, pensions and related issues.
  • Contribute towards the quality and compliance process.
  • Completion of targeted work and to the required level of accuracy.
  • Working well within teams and supporting colleagues.
  • Professional communication in both written and oral forms.
  • Identify own training needs.

    • Skills, Capabilities and Attributes

    The successful candidate will demonstrate the following experience, skills and behaviours:

    Essential

  • Complaint handling.
  • Numerate, articulate, excellent attention to detail, good grammatical skills and able to present complex information in plain English.
  • Experience of dealing with stakeholder groups/external organisations.
  • Analytical thinker with an enquiring mind.

    • Desirable

  • Pensions experience.
  • A good working knowledge of pensions administration software.

    • We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

    Please note any offer of employment is subject to satisfactory pre-employment screening checks. These consist of 5 year activity & GAP verification, DBS or Access NI, Credit, Sanctions & CIFAS checks.

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