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    Financial Service Manager - London, United Kingdom - Investigo Limited

    Investigo Limited
    Investigo Limited London, United Kingdom

    1 day ago

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    Description
    Problem Manager - £400PD - Financial Services

    I am currently working with a leading global technology consultancy who are looking for a number of Problem Managers to work for a Financial Services business on a project basis.

    The Problem Manager will play a critical role in identifying, analyzing, and resolving IT problems to enhance our operational performance and ensure the delivery of high-quality services to our clients


    Key Responsibilities:
    Lead the Problem Management process, including the identification, prioritization, and resolution of IT problems across the organization.
    Conduct thorough root cause analysis to determine the underlying issues causing incidents and recurring problems.
    Collaborate closely with cross-functional teams, including IT support, development, and operations, to drive effective problem resolution.
    Develop and implement proactive measures to prevent the recurrence of incidents and minimize their impact on business operations.
    Maintain accurate records of problem management activities, including incident trends, root cause analysis findings, and resolution actions.
    Communicate effectively with stakeholders at all levels, providing regular updates on problem management activities and outcomes.


    Requirements:
    Bachelor's degree in Computer Science, Information Technology, or related field.
    Strong understanding of ITIL framework and its application in problem management.
    Proven experience in problem management within the financial services industry.
    Excellent analytical and problem-solving skills, with the ability to identify complex issues and drive effective solutions.
    Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
    Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
    Please make an application if you feel this position would be relevant for you.
    #J-18808-Ljbffr
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