- Leverage team data to identify opportunities to improve the quality, effectiveness, and efficiency of our processes; spearhead the design and implementation of solutions and measure their impact
- Keep a healthy customer satisfaction, by properly delivering on projects and on ongoing support. Manage the delivery of high-quality, results-driven, and timely technical support through effective resource development, scheduling, and coordination with our global support organization ensuring our response meets established support commitment targets for incident treatment and resolution.
- Plan and execute activities targeted to prepare the Support organization to support new and evolving product offerings. Assure that Support training plans and materials are in place, support best practices are defined, and Support staff are sufficiently trained.
- Mentor and encourage the support team in a fair and positive manner, empowering the team to proactively remove barriers, guard complexity, and illustrate a sense of urgency.
- Recognize and eliminate obstacles that prevent the team from providing high-quality, results-driven, and timely customer support. Work proactively to identify and address trending support topics.
- Drive effective usage of internal systems to improve efficiency and quality of the support experience
- Provide coaching and oversight on the execution of established policies and business processes
- Measure, analyze, and report on team performance. Develop, implement, and execute strategies to achieve Service commitment targets.
- Manage resource plans and schedules based historical and current support demand trends. Ensure resource schedule is optimized to achieve Service commitment targets.
- Promote continuous product improvement efforts by encouraging an environment accountability, trust, and collaboration between Support, Product, and Engineering organizations. Continuously reinforce the Support organizations' obligation to actively participate in efforts to improve the usability, reliability, and supportability of our products.
- Showing empathy to customers, acknowledging, and sharing customer experiences and real-world examples to raise organizational awareness and drive action.
- Delight our customers by providing consistent support experiences with minimal customer wait times, clear issue ownership, effective communication, and commitment to deliver quality solutions.
- Develop strong professional relationships built on trust, respect, self-awareness, inclusion, and open communication
- Demonstrated history of delivering exceptional customer service and operational excellence
- Proven experience in building, developing, and leading a team of technical support experts to achieve desired customer treatment targets.
- Demonstrated experience in the delivery of time critical technical support.
- Innovative mindset with a desire to implement support industry best practices through continuous improvement of processes, policies, tools, and employee development.
- Experience in measuring and improving work methods, procedures, and systems to increase customer satisfaction while reducing overall support demand.
- Outcome oriented with strong planning and execution skills.
- Strong relationship building and interpersonal skills including collaboration, mentorship, and coaching.
- Eager and responsive to help others. Reacts with appropriate urgency and professionalism.
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Service Manager
2 days ago
Brook Street UK Bristol, United Kingdom Full time*** REGISTERED CARE MANAGER *** · *** COMPLEX NEEDS/MENTAL HEALTH*** · *** POSITIVE BEHAVIOUR *** · *** BRISTOL *** · *** £35,409 *** · *** FULL TIME *** · Brook Street Social Care is offering a new exciting and rewarding role for a Registered Manager within Supported Living in B ...
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IT Service Management
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i3Works Ltd Bristol, United Kingdom**IT Service Management (ITSM) Consultant** · **About us**: · Here at i3 works we have a new and exciting opportunity for an enthusiastic consultant to come and join our IT Service Management team. The role of the ITSM team is to provide value to customers through a set of specia ...
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Service Manager
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RE Recruitment Bristol, United KingdomAn excellent opportunity has become available within the heart of Bristol for one of the industry leading manufacturers as a Service Manager overall accountability for defining the service, ensuring services meet the business need and are delivered in accordancewith agreed busine ...
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Senior IT Service Manager
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Reed Talent Solutions Bristol, United Kingdom. · **About the role · **In this role, you will have the opportunity to: · - Support the delivery of the IT Service Management strategy and support effective decision making. · - Lead a team of IT Service Managers to ensure high quality work is delivered that meets the needs of t ...
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IT Service Management Lead
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Datasource Bristol, United Kingdom**Introduction**: · Our client is a leading Consultancy within the Defence, CNI and Government Sector, and they are looking for a Leader who can help them grow their outsourced IT Service for their clients · This role requires someone who has experience setting up and running out ...
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Building Services Manager
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Appcastenterprise Bristol, United KingdomIf you're an experienced Building Services Manager this is your opportunity to work on career-enhancing building projects for one of the industry's leading names. · **Why join us?** · In the 150 years since our foundation, Sir Robert McAlpine has worked on some of the country's m ...
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Service Delivery Manager
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eFinancialCareers Bristol, United Kingdom**Excited to grow your career?** · **Our purpose is to empower people to save and invest with confidence. We are looking for great people to join us, so please come and invest in YOUR future at HL.** · **About the role** · Reporting to the Head of IT Service Management & Delivery ...
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Environmental Services Manager
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Atalian Servest Bristol, United Kingdom**Job Reference: /GL/09-01/781/40/RP** · **Job Title: Environmental Services Manager** · **Location: Bristol - _Applicants must have the right to work in the UK_** · **Salary: Competitive** · **Contract: Permanent** · **Hours per week: Monday, Tuesday, Wednesday, Thursday, Friday ...
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Customer Service Manager
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Juice Recruitment Ltd Bristol, United KingdomAre you an experienced Customer Service Manager looking for a new opportunity? · Do you have a solid customer care background combine with technical expertise? · Juice is excited to be working with an innovative technology and software organisation who require an experienced Cust ...
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Head of IT Service Management
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TSB Banking Bristol, United KingdomLong Description · **Job Title**: Head of IT Service Management & Service Integration · **Function**: CIO · **Location**: Hybrid working/Flexible across our key sites · **Closing Date**: Monday 20TH May · At TSB we're all here to give money confidence to our customers and communi ...
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Head of Service Management
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Rowden Bristol, United Kingdom**Description**: · **Ready to solve problems that matter?** · We are seeking a dynamic and visionary Head of Service Management to join our growing team. This role will lead the development and execution of Rowden's Service Management strategy, ensuring the delivery of high-quali ...
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Service Management Consultant
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FryerMiles Recruitment Bristol, United Kingdom**Service Management Consultant - Up to £42,000 Depending on Experience** · **Location**: Remote working and travel to client sites (Wilshire, Hampshire and Bristol) · **Essential Requirements**: Must have an active SC/DV Clearance · **Role**: · **Skills required**: · - Previous ...
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Senior IT Service Manager
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Reed Talent Solutions Bristol, United KingdomAt Defence Equipment and Support (DE&S) and the Submarine Delivery Agency (SDA), we're here to ensure the UK military is equipped, supported, and connected, as they protect life at home and overseas. We manage a vast range of complex projects to buy, supportand supply vital equip ...
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Business Service Manager
3 days ago
Glu Recruit LTD Bristol, United Kingdom**Ref**:181 · **Role**:Business Service manager · **Salary**: £40,000-£45,000 · **Location**: Bristol · **The role**: · - Manage the Company's project information management system (Deltek PIM), controlling all project sales and purchasing, client and project records, suppliers, ...
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Client Services Manager
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Henry Nicholas Associates Ltd Bristol, United Kingdom Full timeClient Manager / Account Manager · Overview of Company: · Join a dynamic team with a leading SEO marketing agency specialising in SaaS SEO solutions. This is a leading business with an approach that integrates human expertise, data analysis, and automation to drive organic result ...
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Service Manager Home Care
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Tonic Healthcare Recruitment Ltd Bristol, United Kingdom Full timeInterim Service Manager - Supported Living, Learning Disabilities, Autism · Bristol · 3 month Interim turnaround project - from 40k pro rata · We are looking for someone to hit the ground running with immediate effect, providing support for a well-established care provider that p ...
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Senior Operations Manager- Shared Services
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Area Sales Manager HVAC Building Services
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Mitchell Maguire Bristol, United Kingdom Full timeArea Sales Manager – Plant Hire and Construction Rental Services · Job Title: Regional Account Managers – Plant hire and Construction Rental Services · Industry Sector: Rapid Deployment CCTV Towers, Mobile CCTV Towers, Construction Rental, Plant Hire, Main Contractors, Sub Contra ...
Applications Services Service Manager - Bristol, United Kingdom - Command Alkon Incorporated.
Description
Services Managers are an integral part of Command Alkon's goal to deliver fully integrated technological solutions to the heavy building materials industry, and provide A+ customer experienc while supporting our customers' businesses.
Our mission is to help organizations harness the full potential of these solutions enabling them to improve inefficiencies, deliver visibility, automate, collaborate, and grow.
Given the complexity of today's business environment our customers need every advantage at their disposal to optimize performance.As an Service Manager, you will collaborate with cross functional teams to help our customers develop technological systems and solutions based off the specific needs of an organization, decreasing the utilization gap of our solutions.
Provide a leadership presence on Strategic level customer projects, for both the Integrations and Implementations function, from the sales handoff to ongoing support, with a proven ability to manage complex and large-scale projectsCustomer Focus:
You build strong customer relationships and deliver customer-centric solutions.
Applications Services Service Manager professionals in Bristol
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Kimball Wynn
After effects Animator, Illustrator and Designer
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Roudina abouklila
Digital marketing
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Mohamed Hassan
Sales assistant
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hafsa wani
Masters in Law LPC Post-Graduate Student
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Sam Hayman
Delivery driver
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Gemaal Lindsay
Junior Developer