Jobs
>
London

    Analyst, Crisis Management Centre - London, United Kingdom - Quilter

    Quilter
    Quilter London, United Kingdom

    6 days ago

    Default job background
    Full time
    Description

    What the Hiring Manager Says

    The role holder will be responsible for supporting and facilitating the group crisis management response to respond to, manage and mitigate incidents and crises impacting on Quilter premises, staff, and performance. This will include the development and delivery of training inputs and exercises that will test the resilience of the business to respond to a variety of threats and risks.

    The proactive collection, evaluation, and dissemination of all-source material within the 24/7 Crisis Management Centre (CMC) will be a fundamental aspect of the role. The role holder will be required to convert this material into reports and bulletins that can be utilised to protect both the organisation and the safety and security of company personnel, property and reputation.

    About the Role

  • Operate on a 24/7 basis within the CMC to fully support the company during the management of crises and significant incidents.
  • Requirement to fulfil an on-call obligation one week in four, as part of a rota providing an 'out of hours' crisis response.
  • Research threats and risk relating to the Quilter business and the wider industry utilising relevant computer systems and programs.
  • Consistently produce high quality assessments and reports relating to tactical and strategic threats.
  • Support the design and facilitation of crisis management and operational resilience presentations, training and exercise scenarios.
  • Lead the recording and assessment of disruptive events that impact on the operational resilience of the Quilter businesses.
  • Support the wider security function with the completion and collation of security assessments of Quilter estate.
  • Complete reports and submissions to governance forums relating to security, crisis management and operational resilience.
  • Participate in business critical projects as required by the Head of Security and Crisis Management.

    • About You

    Applications from people with diverse backgrounds enables our inclusive organisation to thrive. If you feel you don't match our job description exactly, why not take a chance on yourself and apply? You could be exactly what this role needs.

  • Expected to act with integrity, due skill, care, and diligence.
  • Good collaboration skills as the role requires collaboration with peers across the organisation.
  • Outstanding inter-personal skills to create effective and enduring relationships with internal and external stakeholders for the benefit of the Quilter.
  • Excellent research and investigation skills across a variety of source methodologies and streams.
  • Proficient in the uses of IT products such as MS Teams, Excel and Power Point.
  • Skilled in interpreting, and developing, inferences from multiple intelligence products.
  • Excellent verbal and written communication skills.
  • Able to demonstrate innovative thinking and sound problem-solving skills.
  • Able to work independently or a part of a wider team within a fast-paced environment.
  • High levels of self-motivation and dedication to task delivery.

    • Core Benefits

    Holiday: 26 days

    Quilter Incentive Scheme: All employees are eligible to participate in our incentive scheme, based on the company's performance and their contribution to it

    Pension Scheme: 10% non-contributory company pension scheme that can be boosted through personal contributions

    Private Medical Insurance: Single cover as standard, cover can be increased at your own cost

    Life Assurance: 4x your salary, cover can be increased at your own cost

    Income Protection: 75% of salary payable after 26 weeks of absence

    In addition to our core benefits we offer a range of flexible benefits that you can choose from and pay for conveniently via a salary deduction.

  • Australasian Recruitment Company

    Centre Manager

    1 week ago

    Australasian Recruitment Company London, United Kingdom

    Centre Manager · **Salary**: £40,000 per annum + discretionary bonus · Centre Manager Responsibilities: · - Working with clients day to day, including managing and growing existing relationships, as well as building new opportunities, and as a result will be assisting with revenu ...

  • RM Group Holdings Limited

    Centre Manager

    1 week ago

    RM Group Holdings Limited London, United Kingdom

    **Salary: Negotiable (well above market rate) plus bonus and extensive benefits.** · **Location: London Bridge** · **Great opportunity to join a fantastic company that offers professional and personal development.** · **Objectives**: · To pro-actively manage and market 2 Business ...

  • PMR

    Centre Manager

    11 hours ago

    PMR London, United Kingdom

    **Centre Manager - South London** · Serviced Office. Flexible Workspace. Coworking. Business Centre Management. Community Manager. · **Salary**: £50,000 - £55,000 plus bonus · **Working Hours**: Monday to Friday - 9am to 5:30pm · Excellent company benefits included · Our client a ...

  • Page Personnel Secretarial & Business Support

    Contact Centre Manager

    1 week ago

    Page Personnel Secretarial & Business Support London, United Kingdom

    A highly reputable telecommunications contact centre business is looking for a skilled contact centre manager to supervise daily operations and personnel aiming for maximum efficiency and cost-effectiveness inside its London office. · **Client Details** · A large telecommunicatio ...

  • Sudale Search & Select

    Contact Centre Manager

    3 days ago

    Sudale Search & Select London, United Kingdom

    Are you interested in working for a well recognised, growing Fintech business? · Have you managed a specialist team within complaints & fraud? · Are you keen to work within a London office 3 days per week? · Sudale Search is excited to be engaged with this rapidly growing Fintech ...

  • Talent Jam Ltd

    Assistant Centre Manager

    3 days ago

    Talent Jam Ltd Camberwell, United Kingdom

    **Assistant Centre Manager - Part Time** · My client are a nationwide provider or flexible managed and serviced offices. They are looking for a part time assistant centre manager for their office in Camberwell. Ideally would come from a position where you have held position of re ...

  • Qualiteach Ltd

    Student Referral Centre Manager

    1 week ago

    Qualiteach Ltd London, United Kingdom

    **Student Referral Centre Manager · - Merton Secondary Academy - ASAP Start - £90-£120 per day**: · - Student Referral Centre Manager - Trained and committed · - Student Referral Centre Manager - behaviour, inclusion, and intervention experience required · - Student Referral Cent ...

  • CCR Recruitment & Selection

    Outbound Contact Centre Manager

    1 week ago

    CCR Recruitment & Selection London, United Kingdom

    **OUTBOUND CONTACT CENTRE MANAGER** · **Central London** · **Up to £65,000 Negotiable, OTE 90k Plus Excellent Benefits** · **RESPONSIBLE FOR**: · Lead Generation Teams & New Business Specialists · **GENERAL RESPONSIBILITY**: · Implement the Business Development process and delive ...

  • CCR Recruitment & Selection

    Outbound Contact Centre Manager

    1 week ago

    CCR Recruitment & Selection London, United Kingdom

    **JOB TITLE**: · **Location**: · **Salary**: · **OUTBOUND CONTACT CENTRE MANAGER** **Central London** · **Up to £65,000 Negotiable, OTE 90k Plus Excellent Benefits** · **RESPONSIBLE FOR**: · Lead Generation Teams & New Business Specialists · **GENERAL RESPONSIBILITY**: · Implemen ...

  • Deltra Recruitment Limited

    Data Centre Migration Manager

    11 hours ago

    Deltra Recruitment Limited London, United Kingdom

    **Data Centre Migration Manager · Up to £700 per day** · **Remote working/ London** · **6-month contract with a view to extend** · **Outside IR35** · My client, a global IT consultancy is looking for a Data Centre Migration Manager for a multi-year programme. My client is transit ...

  • Reed Education

    Centre Manager

    2 days ago

    Reed Education Lewisham, United Kingdom

    If you are an experienced teacher or headteacher looking for a new opportunity to manage a newly independent SEN School based in Lewisham do get in touch immediately · In this role you will develop and oversee the implementation of the school's SEN strategy and policy. Carry out ...

  • Simmons & Simmons LLP

    Document Management Centre Operator

    1 week ago

    Simmons & Simmons LLP London, United Kingdom

    At Simmons & Simmons we are currently recruiting for a remote Document Management Operator. · A team working and collaborative approach towards fellow support staff is essential to fulfil the needs of the business. Reliability and flexibility combined with a 'can do' outlook are ...

  • Lorien

    Data Centre Closure- Project Manager

    11 hours ago

    Lorien London, United Kingdom

    Data Centre Closure · - Project Manager · recruiting for a Project Manager with experience of Data Centre Closure Projects on a Global Scale · to join one of our Insurance Clients on a 6 month contract Inside IR35 · **Experience required**: · - Background of IT Infrastructure, se ...

  • Upgrade Recruitment Ltd

    Business Centre Manager

    1 week ago

    Upgrade Recruitment Ltd Putney, United Kingdom

    An exciting property management company is looking for a motivated Business Centre Manager to join the business and manage a property in Central London. This role offers a competitive salary of up to £30k and excellent benefits. · This is the perfect role for a career-minded admi ...

  • Red Gem Recruitment

    HR Shared Service Centre Manager

    1 week ago

    Red Gem Recruitment London, United Kingdom

    My client, an established charity is looking for someone to join as a HR Shared Service Centre Manager in an organisation implementing an exciting HR agenda. This HR Shared Service Centre Manager will be managing a team of HR Administrators, as well as 2HR Team Leaders. The HR Sh ...

  • PMR

    Building & Centre Manager - Flexible Office

    1 week ago

    PMR London, United Kingdom

    **Building Manager** · Serviced Office. Flexible Workspace. Coworking. Business Centre Management. Community Manager. · Central London · £35,000 plus up to £12k bonus · As one of the biggest businesses in the sector, our client are the owners of over 70 Work Spaces in prestigious ...

  • Cactus Search

    Business Development Manager Contact Centre

    1 week ago

    Cactus Search London, United Kingdom

    We are currently looking for an experienced **Business Development Manager** (Contact Centre)to join a fantastic, well established business based in Greater London, London. · **Key Responsibilities**: · - Working with the business to target the right new clients for their Contact ...

  • eFinancialCareers

    Asset and Wealth Management, Call Centre Operations

    1 day ago

    eFinancialCareers London, United Kingdom

    **YOUR IMPACT** · Are you passionate about customer service? Do you have experience leading a customer contact operation? Do you have experience within financial services or a regulated environment? · We're looking for a customer service professional to lead our customer care and ...

  • Talent Jam Ltd

    Assistant Centre Manager

    3 days ago

    Talent Jam Ltd South Wimbledon, United Kingdom

    **Assistant Centre Manager - Part Time** · My client are a nationwide provider or flexible managed and serviced offices. They are looking for a part time assistant centre manager for their office in Wimbledon. Ideally would come from a position where you have held position of res ...

  • M2R Education Limited

    Centre Manager

    1 week ago

    M2R Education Limited Harrow, United Kingdom Full time

    m2r Education are proud to be working with this British Council accredited provider of residential junior summer courses for groups of students aged · They operate junior summer schools for international students aged 10-17 in 7 locations across the UK. The schools are based on ...