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Call Centre Agent
Found in: Jooble UK O C2 - 1 day ago
Uniting People Ltd United Kingdom3 weeks ago Be among the first 25 applicants · Outbound Call Center Representative- Lead Generating · Duties · Make outbound calls to potential customers · Check eligibility · Answer questions and address concerns · Pass through to sales team · Maintain accurate and detail ...
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Corporate Service Centre Agent
Found in: Talent UK C2 - 2 days ago
Deliveroo London, United Kingdom Full timeAbout the Team · Deliveroo for Work (DFW) is on a mission to deliver amazing food experiences at the workplace, offering an allowance-based food solution for all work occasions. We have a growing number of companies who choose Deliveroo for Work across the UK, Ireland, France, Be ...
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Contact Centre Booking Agent
Found in: Talent UK C2 - 2 days ago
Aira London, United KingdomPushing boundaries for a sustainablefuture · Can cleanenergy tech change the world Wesay yes. Heres why. The way we heat our homes today is responsiblefor 15% of all of Europes CO2 emissions. Switching to sustainableclean energy solutions is the easiest and most impactful wayhous ...
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Quality Assurance Officer Contact Centre
Found in: SonicJobs Direct Apply UK - 7 hours ago
Vibe Recruit Limited Romford, United Kingdom Full timeVibe Recruit's client are looking to appoint a Quality Assurance Officer on a full time, permanent contract. · This role is to ensure the Quality and Compliance of the internal and external contact teams are in line with the contractual Quality requirements from Clients. · Locat ...
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Human Resources Supervisor
Found in: Jooble UK O C2 - 2 days ago
London Process Centre Ltd Chelmsford, Essex, United KingdomExciting opportunity to join a local, fast growth, Shared Service Centre operating for a Global Japanese trading company. We are an innovative business of around 80 people with a growing reputation for technical innovation and digital transformation. · Are you a dynamic HR profe ...
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Contact Centre Shift Manager
Found in: beBee S2 UK - 4 days ago
Pinnacle Group Chelmsford, United KingdomPinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementary employment and w ...
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Stores & Tooling Operative
Found in: Talent UK C2 - 2 days ago
CloudNC Chelmsford, United Kingdom PermanentWho are CloudNC? CloudNC's mission is to make single-click manufacture a reality.We build software that automates control of CNC machines - that make > $1Trn of components every year, for anything from aircraft to iPhones to cars.Worldwide over 100 million hours are spent painst ...
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Call Centre Operative and Dispatcher
Found in: Talent UK C2 - 2 days ago
Happicabs Writtle, United Kingdom Full time or Part time available – Various hoursCall Centre Operative and Dispatcher · We are currently recruiting for a friendly, hardworking call centre agents and dispatchers to work within our busy 24 hour Customer Contact Centre in Writtle, Chelmsford (CM1 3ST). This role will require flexibility to work across a range of ...
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Customer Service Agent
Found in: Jooble UK O C2 - 2 days ago
Fiserv, Inc. Basildon, Essex, United KingdomGerman Speaking Customer Service Agent page is loaded German Speaking Customer Service Agent · Apply remote type Onsite locations Basildon, Endeavour Drive time type Full time posted on Posted 15 Days Ago job requisition id R Calling all innovators – find your future at Fiserv. ...
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Market Consultant
Found in: Jooble UK O C2 - 2 days ago
Rayner Personnel Basildon, Essex, United KingdomMy client, a fantastic market leading independent agent, are looking for a Marketing Consultant to join their team in their well established office based in the centre of Basildon. Responsibilities for this Marketing Consultant role will include: · Provide that personal, professi ...
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Web Marketing Consultant
Found in: Jooble UK O C2 - 2 days ago
Rayner Personnel LTD Basildon, Essex, United KingdomMy client, a fantastic market leading independent agent, are looking for a Marketing Consultant to join their team in their well established office based in the centre of Basildon. Responsibilities For This Marketing Consultant Role Will Include · Provide that personal, professi ...
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Web Marketing Consultant
Found in: Jooble UK O C2 - 7 hours ago
Rayner Personnel LTD Basildon, Essex, United KingdomMy client, a fantastic market leading independent agent, are looking for a Marketing Consultant to join their team in their well established office based in the centre of Basildon. Responsibilities For This Marketing Consultant Role Will Include · Provide that personal, professi ...
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Power app Solution Architect
Found in: Appcast UK C C2 - 6 days ago
LSA Recruit London, United KingdomJob opportunity for Power app Solution Architect based in London/Bristol/Manchester, UK - Contract · Job Description: · Power app Solution Architect · Expertise in SharePoint, a working knowledge of the following, Data Verse, Power Platform admin centre, Power Apps, Virtual agent ...
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Recruitment/Branch Manager
Found in: Appcast UK C C2 - 7 hours ago
Malvern International PLC United KingdomJob title: Regional Recruitment Manager ELT LATAM (excluding Brazil) Division: Sales and Marketing ELT · Salary: £ Competitive salary plus bonus · Working hours: 40 hours per week · Reports to: Director of Student Recruitment EFL · Location: In-region · Company · Malvern In ...
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General Manager
Found in: Appcast UK C C2 - 4 days ago
Centre Point Recruitment City Of London, United KingdomCentre Point Recruitment is working with a well-established and leading managing agent who specialise in high-end residential developments in Central London. · They are seeking a General Manager to oversee a new residential development in Central London. · Our client wishes to h ...
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Senior Operations Manager
Found in: Talent UK 2A C2 - 22 hours ago
Hexagon Group London, United Kingdom Full timeSenior Operations Manager London£65,000 - £75,000Hexagon Group are delighted to be working with a prominent managing agent that have a well-respected name within shopping centre management. Our client is recruiting for a Senior Operations Manager to assist with the management of ...
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Call Centre Quality Controller
Found in: Jooble UK O C2 - 3 days ago
JSE Limited United KingdomThe Quality Controller will be responsible for overseeing a team of consultants quality output to achieve the stipulated Services Levels/Customer Service Index and updates of shareholder records in accordance with the agreements and will report directly to the Contact Centre Team ...
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Development Manager
Found in: Ziprecruiter UK C2 - 3 days ago
psd group London, United KingdomJob Description · Development Manager / Surveyor · London · About Us · Established to do progressive development that engages its occupants, creating places for people to thrive. · We take pride in producing town centre led regeneration solutions, in partnership with JV partners ...
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Property Manager
Found in: Appcast UK C C2 - 4 days ago
Stanford Real Estate Partners London Area, United KingdomProperty Manager – Retail · Central London base with ongoing flexible working · Salary up to £55,000 plus bonus & benefits · The Business · The role of Property Manager is working as part of a larger Commercial Property team for a UK-wide Real Estate business. This consultancy ...
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General Manager
Found in: Ziprecruiter UK C2 - 3 days ago
Centre Point Recruitment City of London, United KingdomJob Description · Centre Point Recruitment is working with a well-established and leading managing agent who specialise in high-end residential developments in Central London. · They are seeking a General Manager to oversee a new residential development in Central London. · Our ...
Contact Centre Agent - Chelmsford, United Kingdom - Pinnacle Group
Description
Pinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure – including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks – as well as a range of complementary employment and wellbeing outcomes. Across the UK, Pinnacle supports over 300,000 homes, 200 schools and 80 public buildings creating value, providing stewardship and generating positive outcomes for our customers, our partners and our clients.
Our 24/7 Contact Centre takes hundreds of thousands of calls each year, providing our customers with help when it is needed most. Our agents are trained to deal with a wide range of calls which ensure customer queries are handled with the highest levels of customer service.
The Role - Customer Service Agent
As a Customer Service Agent, you'll be taking inbound calls from customers reporting repairs and providing an excellent customer experience on every call. You will be trained to provide technical advice to residents to help diagnose faults and you'll be expected to provide a helpful and professional service.
Expected Hours
20 hours per week. Part of flexible rotational shift pattern, 1 weekend in 2 and some weekday evenings or weekend only shift patterns available.
Please note these roles are outside of normal office hours, evening and weekends
Duties/Key Responsibilites
You'll be answering enquiries, updating notes onto systems, dealing with emergencies, and booking appointments, where a trained engineer is required to carry out the repair.
You will make sure customers feel like the number one priority and ensure they are fully informed throughout the repairs process.
You will be responsible for dealing with high demand customer contacts and enquiries, predominantly by phone and e-mail. We have particular expertise and experiences in dealing with 'out of hours repair emergencies' in the repairs and maintenance sector.
You will be first point of contact for our clients including Social Housing and Council customers and your duties will include updating relevant notes onto systems, diagnosing repair requests, dealing with emergencies, and signposting.
You will work in a performance management driven culture, with SMART objectives linked to the overall Connect key performance indicators and Pinnacle values.
You will be an ambassador for excellent customer service standards, taking ownership for resolving each customer enquiry.
You will ensure a high-quality service Is provided to customers in line with the Pinnacle values, behaviours, and corporate standards.
You will quickly understand customer requirements and resolve these in an efficient manner, delivering an excellent customer experience.
To succeed in this role, you don't need to be an expert in building repair or maintenance, we're looking for great communicators with a pro-active approach, resilience, and high attention to detail. Whether you're relatively new to working in a contact centre, or a seasoned pro, we'll help you reach your potential.
Skills Required
In this rewarding role, we'll support you to use your expertise and commitment to customer service in helping our customers. We'd love to hear from you if you have the following skills:
Previous customer service experience is essential for this role.
High level of resilience & motivation to succeed.
Results driven and love to smash a target
Strong link to our values of respect, involve, trust, challenge and deliver excellence.
Good literacy skills and a professional phone manner.
Confident and outgoing personality.
Providing exceptional customer service on the telephone.
Ability to multitask and work under time pressure.
Taking ownership of, and creatively solving problems.
Team player who thrives in a fast-paced, high-functioning team and collaborates well with other team members to provide a positive customer experience.
Pinnacle Group strives to be an equal opportunities employer and welcomes applications from anyone regardless of ethnic origin, gender, disability, age, trade union activity, marital status, religious belief or sexual orientation.
We are Armed Forces friendly. We welcome applications from ex-Armed Forces personnel, reservists, armed forces veterans, cadet instructors and military spouses/partners.