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Sherburn in Elmet

    Service Controller - Sherburn in Elmet, North Yorkshire, United Kingdom - Pyramid8

    Pyramid8
    Pyramid8 Sherburn in Elmet, North Yorkshire, United Kingdom

    1 week ago

    Default job background
    Permanent, Full time
    Description

    Pyramid8 have an exciting opportunity with a company based in Sherburn who specialise in Generator Repair, Installation and Maintenance. Due to growth, they are now looking for someone to join their Service team as a Service Controller.
    As a Service Controller you will be responsible for:

    • Taking calls from customers regarding the breakdown of back-up power systems
    • Organising Engineers to attend customer's sites.
    • Ensuring engineers are allocated correctly.
    • Taking responsibility for work and ensuring all jobs are completed efficiently.
    • Service administration.
    • Responding to customer queries in a professional and timely manner.
    • Working closely and supporting the sales team with their questions and requests.
    To be considered for the role you must have:
    • Previous experience working within customer service, administration, service delivery environment would be an advantage but is not essential.
    • Able to maintain a high attention to detail in all tasks undertaken.
    • Can demonstrate the ability to go the extra mile, to exceed expectations.
    • An understanding of how to deal with difficult and/or upset customers.
    • Excellent telephone manner.
    • Excellent time management and personal organisational skills.
    • Proficient at Microsoft Office.
    • Ability to demonstrate effective interpersonal skills.
    In return you will receive a basic salary of up to £23K plus commission which will depend on team performance. This is a permanent full-time position working Monday to Friday 8.30am – 5pm


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