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Lockheed Martin Havant, Hampshire, United KingdomWe have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant. You'll be working on a 365 shift rota monitoring and maintaining computer systems and networks. · Ensuring that the Service Desk management tool is updated at ...
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HCLTech Havant, Hampshire, United KingdomJob Description We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products. ...
IT Service Service Desk Support Technician - Havant, Hampshire, United Kingdom - Lockheed Martin Corporation
Description
Information Technology
We have an excellent opportunity for a Service Desk Analyst to join our Service Management team based on site at Havant.
Ensuring that the Service Desk management tool is updated at each stage of the lifecycle of an incident.
Proactively monitoring our extensive estate of servers, using event management systems and other tools, to identify incidents and take appropriate action to maintain and control the resolution of these incidents within in a timely manner.
Proactively update knowledge articles so that the service desk can deliver a standardised and repeatable service
Produce management reports from ITSM data
Performing or arranging software rebuilds following system failure.
Supporting the deployment of software configurations.
Support of a 24/7 shift pattern, including accurate time keeping and required to support shift cover
Where required support the Senior Operations Engineer with Ad-hoc activities including:
Deputising for the Senior Operations Engineer as and when required
Ensuring all Incidents and Service Requests are accurately identified, categorised, prioritised and managed
Reviewing calls for quality to ensure the level of service delivered is of a consistently high quality
Engage in "shift left" activities with technical teams to allow more incidents to be resolved at first point of contact cutting down disruption to users and enhancing customer satisfaction
Identifying continual service improvement opportunities
The role will not be authorized to provide services to or by Lockheed Martin UK, which are directly related to business development, acquisition, or sales efforts for a Lockheed Martin UK customer or potential customer.
Experience working on a 24X7 Service Desk, in a high availability environment and/or ability to demonstrate previous experience of delivering customer facing support in other industries.
Relevant ITIL qualifications
Experience with any of the following technologies is preferred (however training is provided where required)
Service Management toolsets (ServiceNow/Hornbill/Remedy)
A knowledge of Unix, Linux, command line environments, Windows OS, Active Directory
And understanding of Networking, firewalls, network monitoring tools.
Full Time
Shift work details
12 hour shifts including nights and weekends, every day of the week 365 days per year
Graduate, Intern or Apprentice Vacancy?
Lockheed Martin UK is a leading prime contractor and systems integrator responsible for a wide portfolio of high technology programmes, complex integration, training and through-life support, spanning the defence and civil sectors.
The LMUK business, a leading provider of systems engineering, software development and complex programme management for global security, cyber, civil and commercial markets.
Diversity and inclusion are fundamental to our culture and reflect our values of doing what's right, respecting others and performing with excellence.