- Location: Sunderland (SR3 3XW)
- Duration: 6 months (initially). Temporary to Permanent Opportunity
- Pay Rate: 14.57 per hour (PAYE)
- Hours/week: 35 hours per week.
- Deliver excellent client experience through telephony, chat, and written communication
- Handle complex situations within Mortgages, resolving digital queries and complaints
- Assist new customers in setting up accounts for online investments
- Ensure client requests are fulfilled accurately and promptly
- Collaborate with internal stakeholders and third parties to resolve client queries
- Gather information to make informed decisions with an analytical approach
- Drive continuous improvements, share best practices, and report customer issues
- Stay updated on product knowledge and industry trends
- Strong and empathetic communicator, providing seamless service
- Organized with excellent time management
- Proficient in Microsoft Office tools
- Team player with excellent written and verbal communication skills
-
Customer Care Colleague
2 weeks ago
Barclays Newcastle upon Tyne, United Kingdom**Customer Care Colleague** · **Newcastle** · **£23,500 per annum + Excellent Benefits** · **Between 7am and 11pm Monday - Sunday** · As a Barclays Customer Care Colleague, you will get an exciting opportunity for you to be at the forefront of our passion for customers - and righ ...
-
Specialist Customer Care Colleague
3 weeks ago
Barclays Sunderland, United Kingdom**Senior Customer Service Advisor - Fraud-Nightshift** · **Sunderland/ Hybrid** · **£24,700per annum + Shift Allowance + Excellent Benefits** · **Rotating between 8pm and 7am Monday - Sunday (4 days on, 4 days off)** · As a Barclays Senior Customer Service Advisor - Fraud-Nightsh ...
-
Customer Care Colleague
2 weeks ago
Barclays Sunderland, United KingdomLocation: Sunderland (SR3 3XW) · Duration: 6 months (initially). Temporary to Permanent Opportunity · Hours/week: 35 hours per week. · No previous banking knowledge is needed. Contact Centre experience is preferred, however you can apply from retail, hospitality, travel or any cu ...
-
Customer Care Colleague
3 weeks ago
Barclays Redcar, United KingdomCustomer Care Colleague · Location: Redcar (TS10 1DX) · Duration: 6 months (initially). · Payrate: 12.81/hour · Hours/week: 35hours per week. · To get you off to a great start, you'll begin the contract with a six-week training programme, where you'll learn about Barclays, bankin ...
-
Specialist Customer Care Colleague
3 weeks ago
Barclays Cramlington, United Kingdom**Senior Customer Service Advisor** · **Northumbria / Hybrid** · **£24,700 per annum + Excellent Benefits** · **Between 7am and 11pm Monday - Sunday** · As a Barclays Senior Customer Service Advisor you will be at the forefront of our passion for working with customers, serving t ...
-
Transport Supervisor
3 weeks ago
Fowler Welch Washington, United Kingdom Full timeCompany DescriptionFowler Welch (Part of the Culina Group) operates in the fresh produce sector providing time critical logistics solutions for major retailers, growers and manufacturers across the UK. · At Culina we have a winning culture, we believe that our culture is one of t ...
-
Alliance Care Administrator
3 weeks ago
Sunderland GP Alliance Washington, United KingdomMAIN DUTIES AND RESPONSIBILITIES To identify and prioritise contacts via the artificial intelligence solution to indicate the priority and urgency of cases to practice staff. To support Alliance Care clinicians to allocate appointments according to clinical need to provide equita ...
-
Security Colleague
3 weeks ago
Asda Washington, United Kingdom**Job Title**: Security Colleague · ***Location**: Washington · ***Employment Type**: Part time · ***Contract Type**: Permanent · ***Hours per Week**: 24 · ***Salary**: · Competitive salary · **Category**: Retail Hourly Colleagues, Store Operations · ***Closing Date**: 17 April 2 ...
-
National Operations Service Clinical Director
3 weeks ago
Gateshead Health NHS Foundation Trust Washington, United KingdomThe National Operations Service Clinical Directorwill be responsible for: Liaison with other organisations i.e., NHSE, Cancer Alliance Forums. Ensure that effective business planning is in place. Collect performance data as per the National requirements. Monitor the performance o ...
-
Aftersales & Parts Assistant
2 weeks ago
PV DOBSON AND SONS Washington, United Kingdom**Aftersales & Parts Assistant** · **P V Dobson & Sons Ltd - Washington Tyne & Wear** · P V Dobson & Sons, a forward thinking family business with over 60 years experience within the Agriculture and Industrial Plant sectors. Our premium manufacturers include Kubota and Mecalac. · ...
-
Lunchtime Supervisory Assistant
2 weeks ago
St Joseph's Catholic Primary School Washington, United Kingdom**Lunchtime Supervisory Assistant** · Location: St Joseph's Catholic Primary School, Village Lane, Washington NE38 7HU · Grade: Grade B, SCP 3 (£20,812 per annum) pro rata · Hours: 8 hours per week, Term Time Only (38 weeks per year), Permanent · We are proud to be part of the Bi ...
-
Customer Care Executive
2 weeks ago
Restore Plc Washington, United Kingdom**Customer Care Executive** · **Business Unit: Records Management** · **Location: Washington NE373HR** · **Contract Type: Permanent - Full Time** · **Hours: 37.5** · **Salary:£23,000 - £24,000** · Due to growth here at Restore, we are looking for a highly motivated Customer Care ...
-
Assistant Head of Year
3 weeks ago
Biddick Academy Washington, United Kingdom**TTO 39 weeks. Full time (37 hours)** · Working hours require an 8am start time · - **Inspiring learning, unlocking potential, achieving success**_ · Biddick Academy is a good school (Ofsted, 2021) conveniently situated 10 minutes' drive from Newcastle and Durham. The Academy en ...
-
Gateshead Health NHS Foundation Trust Washington, United KingdomAre you looking for a new challenge? · We are currently looking for motivated individuals to join the National Operations Service (NOS) as the National Operations Service, Call Centre Team Leader for the Multi-Cancer Blood Test (MCBT) Programme. · The NHS Long Term Plan has set o ...
-
Transport Driver
4 weeks ago
QE Facilities Washington, United KingdomTo provide an effective and efficient transport service which delivers and collects items such as laboratory specimens, post, medical records, lab stores, sterile supplies, furniture, computer and office equipment in addition to driving staff transportation vehicles. · The post h ...
-
Warehouse Colleague
4 weeks ago
Asda Washington, United Kingdom**Job Title**: Warehouse Colleague · ***Location**: North East Clothing · ***Employment Type**: Full time · ***Contract Type**: Fixed Term (Fixed Term) · ***Shift Pattern**: Work Shift: Days · ***Hours per Week**: 40 · ***Pay Rate**: £11.99 · ***Category**: Distribution/Transport ...
-
Medical Receptionist
2 weeks ago
Rickleton Medical Centre Washington, United Kingdom**Part time Medical Receptionist/Administrator** · Hours will be 25 hours per week, Monday to Friday 1.00pm - 6.00pm · **Job Summary** · To provide a comprehensive reception service to achieve an efficient and effective service in providing the best possible care to patients. · R ...
-
Warehouse Colleague
3 weeks ago
Asda Washington, United Kingdom**Job Title**: Warehouse Colleague · ***Location**: Washington CDC · ***Employment Type**: Part time · ***Contract Type**: Permanent · ***Shift Pattern**: Work Shift: Afternoons · ***Hours per Week**: 32 · ***Pay Rate**: £14.58 · ***Category**: Distribution/Transportation, Wareho ...
-
Patient Transport Driver
3 weeks ago
QE Facilities Washington, United Kingdom**Patient Transport Driver** · **Post Title: Patient Transport Driver** · **Post Reference: 297-QEF-56** · **Summary of the Role**: · The post holder will be responsible for driving or assisting on a non-emergency patient transport ambulance transporting sick, injured or convales ...
-
Driver - Kia Dealership
2 weeks ago
The HR Dept Washington, United Kingdom**About Us**: · We are a forward-thinking multi-franchise group with locations across East and West Sussex. We are now looking to enhance our service team and are looking to recruit a dedicated and hardworking individual to become a **Driver** at our dealership in Chichester. · I ...
Customer Care Colleague - Washington, United Kingdom - Barclays
![Default job background](https://contents.bebee.com/public/img/bg-user-ex-1.jpg)
Description
Customer Care Colleague (Fraud)
No prior banking knowledge necessary. Previous Contact Centre experience preferred, but you can apply from retail, hospitality, travel, or any customer-related industry. Barclays is seeking individuals with integrity, communication skills, and empathy.
Start your journey with a 6-8 week training program to learn about Barclays, banking, and the role. Join the Sunderland office team, alternating between the contact centre and remote work.
Key Responsibilities
Skills
About Barclays
Barclays is a British universal bank, serving diverse customers globally. Their values of Respect, Integrity, Service, Excellence, and Stewardship guide their relationships and performance evaluation.
Diversity
Barclays strives to create an inclusive culture where individuals from all backgrounds feel valued and empowered to contribute fully to the company's vision and goals.
Onsite
'Onsite' roles require colleagues to work onsite four or five days a week, as per business needs. Working arrangements may adapt under the evolving hybrid work environment.
Your Benefits
Contract employees enjoy financial and personal benefits like pension plan enrollment, holiday pay, and access to an Employee Assistance Programme. Additionally, they receive discounts at various shops, restaurants, and entertainment venues.