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    Contract Support Manager - Warrington, Cheshire, United Kingdom - Staffline Express

    Staffline Express
    Staffline Express Warrington, Cheshire, United Kingdom

    1 week ago

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    Description
    Staffline are hiring

    We are very keen to speak with candidates, who have experience working in the Security Industry, as a regional Account/Contract manager

    This is a role that has variety, travel across the Northwest, work from home, and manage your own diary.


    Location:
    Warrington, Liverpool, Manchester, Wigan

    Monday to Friday

    Shift times: 0900 – 1700 (flexibility is required)

    Salary:
    depending on experience, including company car/Fuel card

    This is an exciting new opportunity to join our customers team as a Contracts Support Manager.


    This position will require the officer to travel to various sites across the Northwest of England including Manchester, Chester, Liverpool, Bury, Bolton and more.


    You will have access to a company car as part of the salary package, therefore it is essential you have a full UK driving licence (manual).

    You will be responsible for the management of specified customer contracts of sites. Involvement with the auditing, reviewing and maintenance of the Quality Management System.


    You will set very high standards for our site-based colleagues, will have well developed organisational skills, the ability to work independently and as part of our dynamic operational team.

    Some of the key tasks will include:

    Conduct Surveys and Risk Assessments.
    Manage customer complaints.
    Agree, monitor, and manage Service Level Agreements for all customer contracts.
    Customer liaison.
    Complete periodic audits of all customer contracts and reviews with the customers.
    Dealing with Health & Safety reports and RIDDOR.
    Liaise with Managing Director or representative through the Management of Service processes.
    Prepare High Level Summaries and KPI's for specific sites as specified in the Service Level Agreement.

    Key job competencies and skills requirements:

    Customer focused.
    Have a good working use of technology and computer literate.
    Organisation.
    Drive and determination.
    Experience within the Security sector
    Information gathering.
    Problem solving and judgement.
    Interpersonal and communication skills.
    Knowledge of business processes.
    Management skills.

    What is on offer:

    Training
    Company car
    Assistance and funding towards training courses required.
    Continuous personal development
    Access to discounts through our Benefit Hub
    Access to health cash plans through Westfield Health
    Access to NEST auto enrolment pension scheme
    Career development opportunities with a company favouring internal progression.
    Holidays 20 days – lieu days for working Bank Holidays
    For further information please apply
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