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    Specialist Support Analyst - Glasgow, United Kingdom - Anderson Knight

    Anderson Knight
    Anderson Knight Glasgow, United Kingdom

    1 week ago

    Default job background
    Part time, Full time
    Description
    Specialist Support Analyst

    Anderson Knight working with a leading organisation within the financial services industry.

    We are currently looking to onboard a Specialist Support Analyst, reporting to the Head of Collections on a full-time hybrid basis.

    The main responsibilities include supporting customers who may be vulnerable and/or in arrears and seek solutions, leading to a positive outcome.


    Shifts are allocated to cover service during working hours on a rotational basis, flexibility is required, hybrid working is available upon completion of training (5-6 weeks).

    Hours - Mon-Fri 08:00-20:00

    Weekends 09:00-18:00

    Salary - £23-25k

    Key


    Responsibilities:

    • Provide compassionate assistance to possible vulnerable customers facing financial challenges.
    • Ensure adherence to FCA regulations in all interactions and processes.
    • Maintain accurate records of all customer correspondence, including letters, emails, phone calls.
    • Manage customer accounts and update details.
    • Advise on suitable repayment plans based on customer needs.
    • Identify opportunities for process enhancements.
    • Display strong telephone skills, building rapport with the customer and communicating well to come to a positive resolution.

    Requirements:

    • Previous experience in supporting vulnerable customers.
    • Ability to display knowledge of the FCA handbook.
    • Preferred experience within finance and collections

    Benefits:
    * 33 days holiday 25 days annual and 8 public days


    • Birthday day holiday
    • Discretionary bonus
    • Up to 15% pension contributions
    • Eyecare/PMI
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