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    Technical Support Analyst - Glasgow, United Kingdom - Eden Scott

    Eden Scott
    Eden Scott Glasgow, United Kingdom

    3 days ago

    Default job background
    Description

    Job Title: Technical Business Support Consultant

    About the Company

    My established and successful client has been serving customers in the Marine, Energy, and Corporate sectors. With an in-depth understanding of the unique travel requirements of these industries.

    Role Profile:

    The role involves supporting and maintaining internal and client-facing booking systems across multiple countries and currencies, contributing significantly to the company's digitalisation strategy by supporting new digital products. It offers opportunities for personal development.

    Key Responsibilities:

    The role involves system administration for various online customer booking systems, managing GDS booking scripts and smart-flows, documenting processes, onboarding new users, supporting NDC workflows, implementing technical solutions, evolving the proprietary booking platform, ensuring accurate transaction flow, diagnosing and troubleshooting problems, and managing technical supplier issues.

    Candidate Requirements:

    • experience within a technical support/corporate reservations function.
    • with online automation systems such as Compleat or IQCX
    • communication
    • service skills.

    Desirable:

    • and experience of the GDS and OBTs (Online Booking Tools) are highly desirable.
    • Diploma/Certificate in a business discipline preferred, with a minimum sound Higher Education.
    • in dealing with BSP (Billing and Settlement Plan)/ARC (Airlines Reporting Corporation) will greatly benefit the job holder.
    • experience implementing customers onto online booking technology, supporting travel technology products, or working within the Marine or Energy travel industry.

    In Return:

    • days + 8 Bank Holidays.
    • Day Off.
    • Rewards & Recognition.
    • office with onsite parking.
    • Health Cash Plan.
    • of Mind Insurance.

    If you are a proactive and adaptable individual with a passion for technology and customer service, we encourage you to apply for this exciting opportunity to join my client's dynamic team.

    How to Apply:

    Send your CV to For alternative formats or accommodations, call for a confidential conversation.

    Equal Employment Opportunity/Affirmative Action Employer, promoting diversity and inclusion.

    Permanent UK work eligibility is required

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