Jobs
>
Doncaster

    Call Handler/Administrator - Doncaster, United Kingdom - Rotherham Doncaster and South Humber NHSFT

    Rotherham Doncaster and South Humber NHSFT
    Rotherham Doncaster and South Humber NHSFT Doncaster, United Kingdom

    6 days ago

    Default job background
    Permanent
    Description

    Job summary

    Our Childrens Care Group have an exciting opportunity for an enthusiastic and motivated individual to join our friendly team as an Administration Assistant. The team is responsible for the provision of an efficient and comprehensive administrative service for the Children's Care Group.

    The successful candidate will have the ability to deal with people at all levels in a polite and professional manner and should possess excellent verbal and written communication skills. It's important you can work effectively in a fast-paced office environment, handling large volumes of tasks, some of which may be challenging to deal with. You will need to be flexible and adaptable to the varying demands and changing circumstances and priorities of the services. You must have the proven ability to work independently using your own initiative, as well as part of a team.

    The essential requirements for this post are a good standard of education Grade C or above in English and Maths GCSE or equivalent or RSA stage II typing/word processing or equivalent qualifications or have an equivalent level of experience. Experience of using Microsoft Office applications would be advantageous and experience of office procedures, , filing, photocopying, message taking, typing etc is essential.

    Previous experience of NHS systems including SystmOne would be advantageous, but not essential as full comprehensive training will be given.

    Interviews will be face to face.

    Main duties of the job

  • Provide a confidential, quality administrative service to an identified pathway within the Children's Care Group as part of Single Point of Contact Model.
  • To communicate effectively, accurately and professionally, applying discretion and empathy where necessary, with written, telephone and face to face contact, with patients, visitors, other Trust staff and external agencies.
  • Create and maintain, up to date computerised patient records and recall systems on SystmOne.
  • Update new referrals on to SystmOne. Maintain current referrals and end where advised to do so.
  • Provide an efficient and timely photocopying and scanning service to the team.
  • Maintain, scan and file paper records and information as appropriate, in line with records management principles.
  • Assist in the production of high quality documentation, using Microsoft Word and SystmOne, including confidential letters, non-accidental injury reports, case conference reports, housing reports etc.
  • Liaise between clients, professional staff and other multi-agency partners Local authorities, Children's Centres, Schools, GPs and other partner agencies
  • Deal with telephone enquiries in a courteous and efficient manner, recording messages as per agreed systems and escalating as per protocols.

    • Book appointments, assessments and groups/clinics in line with contracted requirements and maintain appointment ledgers and recall systems on SystmOne

    About us

    Rotherham Doncaster and South Humber NHS Foundation Trust (RDaSH) employ around 3700 talented colleagues who are very much appreciated, valued, and respected.

    We have a wide portfolio which includes mental health, physical health, learning disability and drug and alcohol services.

    We are passionate about enhancing the quality of our service and we work hard to attract and select the right colleagues for our organisation. Our goal is to employ those who share our passion for providing first class care while remaining committed to our vision and values.

    To find out more about working for RDaSH and the fantastic benefits we offer visit our website:

    Job description

    Job responsibilities

    Please view the attached job description and person specification to view the full details about the role

    Person Specification

    education

    Essential

  • GCSE Maths and English C+ or equivalent

    • Desirable

  • NVQ in Customer Service
  • ECDL or equivalent

    • Experience

    Essential

  • Experience of handling large call volumes

    • Desirable

  • Previous NHS experience or other large public sector organisation
  • Experience working in call centre or customer service environment
  • Rotherham Doncaster and South Humber NHS Foundation Trust

    Call Handler/administrator

    1 week ago

    Rotherham Doncaster and South Humber NHS Foundation Trust Doncaster, United Kingdom

    As the first point of contact for our service users and other professionals, you will need to have excellent customer service skills and a helpful and friendly approach. · It is important that you are able to work effectively in a fast paced office environment, handling large vol ...

  • One Call Insurance

    Call Handler

    1 week ago

    One Call Insurance Doncaster, United Kingdom

    Job Title: Breakdown Agent · **Additional benefits** · - Annual Performance bonus · - Free Gym access · - Free on-site parking · - Subsidised staff canteen · - One Call Events such as 'a day at the races' · - Annual leave starts at 20 days (increasing up to 25 days) plus bank hol ...

  • Inspire Health

    Administrator / Call Handler

    30 minutes ago

    Inspire Health Chesterfield, United Kingdom

    Inspire Health is looking to appoint two individuals to join our friendly and progressive administration team. Main duties to include front of house reception desk and call centre for appointment bookings. Further training to be given as role progresses. Please see Job Descriptio ...

  • Inspire Health

    Administrator / Call Handler

    1 day ago

    Inspire Health Chesterfield, United Kingdom

    Inspire Health is looking to appoint an individual to join our friendly and progressive administration team. Main duties to include front of house reception desk and call centre for appointment bookings. Further training to be given as role progresses. Please see Job Description ...

  • Kings Medical Practice

    Call Handler/administrator

    4 days ago

    Kings Medical Practice Normanton, United Kingdom

    To make appointments, provide results, arrange ambulance bookings, manage home visit requests and deal with general enquiries. To manage all referrals from the clinical team, ensuring a timely process of these Review system to improve efficiencies of administrative procedures rel ...

  • Priory Medical Group

    Call Handler

    4 days ago

    Priory Medical Group York, United Kingdom

    We think the purpose of this job is pretty simpleto provide 'the best' customer serviceevery dayevery patient As a Call Handler based in our Patient Central team, you are the voice of our Practice as you will be the first person many of our patients will come into contact with wh ...

  • The Best Connection Employment Group

    Call Handler

    6 days ago

    The Best Connection Employment Group Mansfield, United Kingdom

    **The Best Connection are currently seeking experienced call handlers for our client in the Mansfield area** · **Working within a busy working environment, the responsibilities of the role will include**: · - Inbound & outbound calls will be the main role of the job · - Escalatin ...

  • The Best Connection Employment Group

    Call Handler

    6 days ago

    The Best Connection Employment Group Mansfield, United Kingdom

    **The Best Connection are currently seeking experienced call handlers for our client in the Mansfield area, previous strong customer service experience is a must** · Working within a busy working environment, the responsibilities of the role will include: · - Inbound & outbound c ...

  • Uniting People

    Call Handler

    3 days ago

    Uniting People Pontefract, United Kingdom

    **Start Date: July 2023** · **Call Handler - Patient Services** · **£22,800 to £24,760** · **Hours**: · - Full Time · - Mainly Monday to Friday between 8am - 8pm · - 1 in 5 Saturdays · - 2 Sundays per year · **Role**: · - To manage contact with patients to confirm order details a ...

  • Novo Recruitment Ltd

    Call Handler

    1 day ago

    Novo Recruitment Ltd Sheffield, United Kingdom

    **Job Title: Call Handler** · **Location**: Sheffield, United Kingdom · **Salary**: £25,000 annually · **About Us**: · Novo recruitment is a leading recruitment agency committed to matching skilled individuals with rewarding career opportunities. We are currently seeking experien ...

  • The Best Connection Employment Group

    Call Handler

    26 minutes ago

    The Best Connection Employment Group Mansfield, United Kingdom

    **The Best Connection are currently seeking experienced call handlers for our client in the Mansfield area, previous strong customer service experience is a must** · **Working within a busy working environment, the responsibilities of the role will include**: · - Inbound & outbou ...

  • MyHealth

    Call Handler

    3 days ago

    MyHealth York, United Kingdom

    **MAIN ACCOUNTABILITIES** · **JOB PURPOSE HUB** · To participate in the administrative function necessary to provide excellent medical care for patients and to contribute to the Practices goal of delivering the _best _customer service for our patients. To maintain accurate record ...

  • First Choice Recruitment, Wakefield

    Call Handler

    2 days ago

    First Choice Recruitment, Wakefield Wakefield, United Kingdom

    **Role : Call Handler** · **Salary: 10.90 per hour** · **Hours of work: training 8:00-4:30pm (after training between 7:00am-7:00pm)** · **Location: Wakefield WF1** · To provide a single point of contact for users, dealing with the management of both routine and non-routine incide ...

  • Uniting People

    Call Handler

    3 days ago

    Uniting People Sheffield, United Kingdom

    **Being a call handler your role **is to perform great customer service over the phone, whilst also focusing on upselling and **maintaining customers with retentions.** So essentially putting **all your skills into one** · **Retentions** - Keeping customer on board by offering ne ...

  • Wild Recruitment

    Call Handler

    6 days ago

    Wild Recruitment Wakefield, United Kingdom

    **BASED IN ROTHERHAM** · - **Are you looking for a rewarding career path, where you can make a difference?**_ · Wild Recruitment Group are proud to be working in partnership with Yorkshire Ambulance Service to support recruitment for 111 Call Handlers. · No previous experience ne ...

  • Fraterno Ltd

    Call Handler

    1 day ago

    Fraterno Ltd Sheffield, United Kingdom

    Fraterno are delighted to announce our brand new **Legal Claims Call Handler** role has gone live today Our client is one of the fastest growing law firms in the country, with lots of new opportunities to join the expanding team. · Primary Duties · - Logging and verifying Client' ...

  • First Choice Recruitment, Wakefield

    Call Handler

    2 days ago

    First Choice Recruitment, Wakefield Normanton, United Kingdom

    **Role: Customer Service Order Processor** · **Temp to Permanent** · **Location: Castleford WF6** · **Monday to Friday - 8am -5pm (40 hours)** · **£ 22,050** · We are looking for an enthusiastic person to work for our well-established client who is a distribution company based in ...

  • SBFM Ltd

    Call Handler

    32 minutes ago

    SBFM Ltd Leeds, United Kingdom

    **About The Role**: · Our Company is one of the UK's leading and fastest growing soft FM service providers, offering the full range of professional cleaning services nationwide. · We are transforming the commercial cleaning space, combining pioneering future-fit technology and in ...

  • First Choice Recruitment, Wakefield

    Call Handler

    32 minutes ago

    First Choice Recruitment, Wakefield Normanton, United Kingdom

    **Role: Customer Service Advisor** · **Temp to Permanent** · **Location: Normanton/Castleford WF6** · **Monday to Friday - 8am -5pm (40 hours)** · **£ 22,000** · We are looking for an enthusiastic person to work for our well-established client who is a distribution company based ...

  • First Response Group Ltd

    Call Handler

    6 days ago

    First Response Group Ltd Leeds, United Kingdom

    **What are we looking for in a Help Desk Administrator?** · - Strong prioritising and organisational skills. · - The ability to solve problems using your own initiative and be able to confidently recall training provided. · - To work with limited supervision when making decisions ...