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Wilmslow

    Hybrid 2nd Line Support Engineer - Wilmslow, Cheshire, United Kingdom - 2M Employment Solutions Limited

    2M Employment Solutions Limited
    2M Employment Solutions Limited Wilmslow, Cheshire, United Kingdom

    5 days ago

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    Description
    IT Service Desk - 2nd Line Support Analyst
    Wilmslow/Remote

    Hours of Work:
    Mon-Fri 8 am-6 pm (Rota shifts)
    The IT Service Desk is the single point of contact for all IT services, requests, and incidents.
    The IT Service Desk is a busy, dynamic, fast-paced team, servicing multiple individual businesses and over 1500 colleagues.

    In the role of 2nd Line Support Analyst, you will be responsible for interpreting escalated user problems and identifying solutions.

    The role of the IT Support team is to ensure that our colleagues have the technology they need to do their roles to achieve our business objectives.

    We are looking for customer-focused people to join our IT department to support our colleagues both hands-on in the office and remotely across the UK.

    This role would suit someone looking for their next role in IT having at least 1 year's experience in a similar role preferably with ITIL and Microsoft certifications.

    Performance and capacity monitoring of systems and environments
    , ISO27001 compliance monitoring and proactive/reactive management of issues
    , Supporting 1st Line Support / Service Desk in busy periods
    , Escalating calls where necessary to 3rd-line support
    , Create and manage user accounts and licences in M365, Local Active Directory and Azure Active Directory.

    , You will be required to travel to other offices as and when required.
    Good communicator on the telephone, through email, and face-to-face
    , Windows Platforms - Windows 10/11, Server 2012, 2016, 2019
    , IT Hardware
    , M365 / Teams / SharePoint / OneDrive
    , Antivirus software
    , Cloud Based technologies (Azure / AWS)
    ,


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