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    Office Manager - Bristol, United Kingdom - Hatched Talent

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    Description

    Office Manager (FullTime)

    HatchedTalent Solutions is the Talent Partner for MJP Electrical ServicesLtd. The team are building a unique electrical company known forresponsive communication, high workmanship standards, and reliableservice. With ambitious growth plans, MJP Electrical aims toestablish itself as the go-to electrician in the Bristol, Bath,Gloucester and South Wales region while maintaining our reputationfor excellence.

    Your part in our vision

    Are you conscientious, motivatedand eager to add to your existing skillset and professionally readyto help us continue to keep growing at our current fastpace?

    You'll be an integral part of the business.Along with excellent computer skills, this position calls forexceptional standards of written English and Maths. Accuracy andnumeracy, together with common sense, initiative and the ability toprioritise your workload, whilst efficiently multitasking arecrucial elements within the challenge of thisposition.

    Without you and your skills, runningthe company successfully is impossible. As the Office Manager, youwill be overseeing the team and ensuring the smooth running of thedaily operations. With your friendliness, proactivity andefficiency we can make sure that MJP is the go-to electricalcompany in the region.

    Responsibilitiesinclude...

    HR Admin

    Assisting with recruitment andinterviewing

    Verifying new staff information,DBS checks, reference checks

    Onboarding newstaff

    Regular Personal Development Reviews withEngineers and office staff.

    Employee incentiveideas

    Scheduling employeetraining

    Entering employee records into thecompany database

    Liaising with the localcolleges with regards to our apprenticeengineers

    Liaising with schools regarding workexperience.

    Minute taking

    Updating employee holiday and sickness records

    Handing confidential information

    Any otherduties that maybe reasonably required for therole.

    Health and Safety Polices andProcesses

    Finance Admin

    Bookkeeping

    Chasing Invoices

    Reconciling PurchaseOrders/Invoices

    CreatingSpreadsheets

    Ordering officesupplies

    Payroll

    Ad hocduties

    BusinessAdministration

    KPI - Data entryand reports

    Updating SOP's for our OperationsManual

    File organisation

    Account applications

    Professionalism: Overseeing thesmooth running of the daily Operations

    Working closely with theengineers and the office team.

    Have a strongunderstanding of the services we offer and a good generalknowledge.

    Speaking to customers in a friendlyand informative way

    Reporting to the OperationsManager & Directors

    Escalate feedbackfrom any unsatisfied customers to the OperationsManager

    Attending regular performancemeetings

    Problem solver.

    Communicating with customers

    Covering staff holidays/sicknesswill include.

    Answering incoming telephone callsin a timely, polite manner

    You'll be able toidentify potential problems before acting to prevent them fromhappening.

    You'll take pride in resolving issuesraised by customers efficiently.

    Showing empathyand understanding a situation from someone else's perspective is animportant quality.

    You'll have strongcommunication skills.

    A proven history ofdeveloping working relationships, and you'll be confidentinstructing engineers.

    Communicating clearly,listening carefully and writing detailed instructions are secondnature to you.

    Scheduling jobs(Covering staff holidays/sickness willinclude)

    Accurately logging all new enquiriesand service requests in the company systems

    Scheduling new jobs immediately in a suitable time slot for theengineers

    Preparing and managing the weeklyengineering schedule

    Building a good rapportwith the engineers in the field.

    Experience and QualificationsRequired:

    5 years ofAdministration and Customer Service experience(required)

    Experience working in a fast-pacedenvironment.

    Office Management /Lead

    Previous experience working in a senior orsupervisory role would be highly beneficial.

    Having structure in the way you work and being well organised areessential qualities.

    Scheduling experience in asimilar role

    Expert using Microsoft Officeapplications such as Word and Excel, includingApple.

    PersonalAttributes:

    Self-motivator usedto working independently and managing your day to daywork

    Systematic approach to dailytasks

    Highly organised

    Problem solver

    Using owninitiative

    Continuous improvementmindset

    Passionate about customercare

    Resilient and able to work underpressure

    Friendly andoutgoing

    Ability to approach work with apositive attitude

    Excellent verbal and writtencommunication skills

    The ability to become anexpert in our in-house computer system and the services weoffer

    Full UK driving licence

    What We Can Offer inReturn:

    • Trainingcourses to help you develop in your role
    • Teamfun days and evenings out
    • Pensionscheme
    • Gymmembership
    • Private medicalinsurance
    • Free onsiteparking
    • Casual dresscode

    Full-time,Permanent

    .30k - 35k peryear

    20 days' holiday plus bank holidays prorota

    Office Hours: Monday - Friday 8am-5pm (willmove to Hybrid)


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