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    Team Manager - United Kingdom - Marks & Spencer Plc

    Marks & Spencer Plc
    Marks & Spencer Plc United Kingdom

    1 week ago

    Marks & Spencer Plc background
    Description

    Team Manager - Foods - UK

    Tuesday 20:00 - 07:00
    Wednesday 20:00-07:00
    Thursday 20:00-07:00
    Friday 20:00-07:00

    Purpose

    • Support the growth and profitability of the store through the implementation of the retail plan and delivery of the KPI measures for their area of accountability
    • Role model great customer service and ensures the delivery of a customer focussed service proposition through the team that delights our customers
    • Recruit, and develop great talent and capability within the customer assistant team supporting the succession requirements of the store and region
    • Ensure colleagues understand and are motivated to deliver their part
    • Support the store to trade safely and legally, protecting Customers,Colleaguesand the M&S brand
    • Supports the delivery of an inspirational,improvedand consistent visual customer journey instore which inspires our customers to shop and buy more often

    Key Accountabilities

    • Drive profitability and sales for their area through supporting the delivery of the Retail Plan and Store KPIs
    • Supports the delivery and embedding of the business transformation plan and change initiatives for their area
    • Delivers great standards and service by setting clear expectations with store colleagues
    • Create the right culture, role modelling new digital ways of working and leadership behaviours
    • Create a multiskilled team, coaching and training the team to fully utilise all the tools available to serve and sell well
    • Deliver brilliant basics through the team
    • Seeks customer feedback and takes action to deliver improvement
    • Uses data and insight to improve customer instore experience, improve the operation and drive performance
    • Support the delivery of Plan A
    • Regularly review individual performance through quality conversations, managing underperformance where required and celebrating success
    • Recruit for the team, ensuring new starters have a brilliant onboarding experience
    • Deliver all line management activities in line with company process and policy
    • Build an active working partnership with BIG, provide feedback and support the development of BIG reps
    • Deliver operational excellence to maximise product availability, minimise stock and cash loss
    • Ensure process and task is delivered in line with business expectation and operating standards allocating resource accordingly
    • Maintain a safe and legal store environment
    • Supports visual merchandising updates across all launches,eventsand campaigns

    Technical Skills/ Experience

    • Ability to lead a team to deliver excellent customer service and KPIs across the store
    • Create the right culture, role modelling new digital ways of working and leadership behaviours
    • Has a good understanding and up to date knowledge of commercial, visual, operational and people processes and systems
    • Uses all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit
    • Good working knowledge of VM principles
    • Good level of digital capability and an understanding and use of all systems
    • Good knowledge of the legal requirements across their area of accountability and the store
    • Knowledge of our people policies and managing performance within a team
    • The ability to have difficult conversations with effective resolutions with colleagues
    • Good communicator and listener who will inspire, share theirknowledgeand best practices with others
    • Ability to plan and review across the week and the month
    • Ability to deliver under pressure demonstrating resilience
    • Ability to build and maintain relationships with key stakeholders across the store and region
    • Demonstrates flexibility and adaptability to change, and the ability to lead teams through change with a growth mindset

    Key Leadership Capabilities

    • Successfully embeds change for lasting commercial impact and results
    • Addresses beliefs and mindsets around resistance to change and supports colleagues in adapting
    • Takes ownership and accountability for the success of their team
    • Spends time coaching colleagues to accelerate performance and personal growth
    • Recognises high performance and supports poor performers to improve
    • Shows colleagues why they matter to M&S, their part to play in delivering the plan and what the results of their work are
    • Uses customer feedback and market trends to guideteamswork
    • Helps teams understand information and business messages by actively seeking out opinions and asking questions
    • Uses a combination of channels and technology to communicate, ensuring timely,clearand open communication with colleagues
    • Seeks the best solution for M&S by proactively collaborating with colleagues from across the business

    Key Relationships and Stakeholders

    • Customers
    • Colleagues
    • Store Leadership
    • Regional Leadership
    • BIG

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