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Mortgage Arrears Manager
2 days ago
MetroBank London, United Kingdom PermanentMortgage Arrears Manager · Team Mortgages, Operations · Location Leicester Office · County Leicestershire · Ref # 21438 · Closing Date 17-May-2024 · We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing out the ...
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Rent Collection
1 week ago
Eden Brown London, United KingdomA role of **Rent Collection & Arrears Recovery officer **has come up** **for a 3 months ongoing assignment · Pay - **£20.58**/hr Umbrella** · Address -** Civic Centre High Street Uxbridge Middlesex UB8 1UW** · JD Attached · **Responsibilities**: · - The Arrears Recovery Teams man ...
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Temporary Accommodation Income Officer
5 days ago
Akton Recruitment London, United KingdomLewisham · £21 Per Hour · I am recruiting for a local authority who is looking for someone to To provide an effective people focused income collection service to maximise income and minimise rent arrears of the Councils residents. · **Responsibilities**: · Effectively and proacti ...
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Income Officer
4 days ago
Akton Recruitment London, United KingdomAkton Recruitment has an opening for a Income Officer · **General purpose of the role**: · To deliver an effective income collection and recovery service in accordance with · legislation, BHP's policies, performance standards/ targets and customer satisfaction · requirements. · S ...
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Income Officer
2 weeks ago
Service Care Solutions - Housing London, United KingdomWe are currently recruiting for an Income Officer based in the South West of London. · This is an Interim contract to run for the next 6 months. · The purpose of the role is to maximise rent recovery from customers in Temporary Accommodation and in Council Housing in accordance w ...
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Income Recovery Officer
2 weeks ago
TRI Consulting London, United KingdomLarge Housing Association requires experienced Collection Officers to focus on income arrears. The role will require confident communication with tenants/residents to encourage debt payments and reduce their arrears. · **Responsibilities**: · Manage a patch of properties dealing ...
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Accounts Supervisor
1 week ago
Abbatt Property Services London, United KingdomWe're seeking a Customer Accounts Supervisor to join a well established property company in Covent Garden. This company offers fantastic employment benefits and they're passionate about providing a rewarding work environment with clear progression opportunities. · **Location**: C ...
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Income Management Officer- 10-week Contract
1 week ago
Domus Recruitment Ltd London, United KingdomDomus Recruitment are looking for 6 x Income Management Officers for Haringey Council, which will be on a contract that runs until the end of March. You will undertake timely and robust recovery action to prevent arrears and maximise income; and to work collaborativelywith collea ...
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Finance Officer
6 days ago
Adecco UK London, United KingdomFinance Officer (Housing) · 3 months - likely extension · £17.63 per hour PAYE · £22.55 per hour UMB · **Hybrid - 2 days in the office** - Team meetings and training held at the Wandsworth Office. · Start Date - ASAP · On-site interviews will be held. · **Job Purpose** · To maxim ...
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Temporary Accommodation Income Officer
5 days ago
Colbern Limited London, United Kingdom· Temporary Accommodation Income Officer · Lewisham · Contract · £18.28 per hour · Our client is looking for an experienced Temporary Accommodation Income Officer. · To provide an effective people focused income collection service to maximise income and minimise rent arrears of ...
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Finance Officer
6 days ago
Adecco UK London, United KingdomFinance Officer (Housing) · 3 months - likely extension · £18.34 per hour PAYE · UMB options available · **Hybrid - 2 days in the office** - Team meetings and training held at the Wandsworth Office. · Start Date - ASAP · On-site interviews will be held. · **Job Purpose** · To max ...
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Mortgage Arrears Specialist
1 day ago
Metro Bank PLC London, United Kingdom**Team** Mortgages, Operations · **Location** Holborn Office · **County** Central London · **Ref #** 21238 · **Closing Date** 11-Mar-2024 · We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing the best out in our col ...
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Customer Accounts Supervisor
6 days ago
Dove & Hawk London, United Kingdom**Customer Accounts Supervisor - Covent Garden WC2 - £32,000 - £35,000** · Dove & Hawk are pleased to be working with one of London's biggest names in the student accommodation industry. My client launched in London in 2008 and now have eight properties in London's zone 1, compri ...
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Income Recovery Assistant
2 weeks ago
Service Care Solutions - Housing London, United Kingdom**Job Title: Income Recovery Assistant** · **Type: Temp ongoing** · **Hours: 35** · **Location: Islington N1 1XR** · **DBS: Enhanced** · **Purpose of the Role** · I am representing a client based in Islington, who are looking for someone to assist the Team Leaders on service deli ...
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Income Officer
1 week ago
Eden Brown Synergy London, United KingdomJoin Our Team · **Position**: Income Officer · **Organization**: St Mungos · **Location**: 3 Thomas More Square, Tower Hill, London E1W 1YW · **Rate**: £23 UMB P/H · Are you passionate about making a difference in peoples lives? St Mungos is looking for an Income Officer to join ...
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Income Collection Officer
1 week ago
PINNACLE GROUP London, United KingdomPinnacle Group provides people-first, integrated services across a range of community-facing assets and infrastructure - including multi-tenure housing, schools, open spaces, public buildings, utilities and broadband networks - as well as a range of complementaryemployment and we ...
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Leasehold Officer
2 weeks ago
Akton Recruitment London, United Kingdom**Leasehold Officer - Home Ownership Dept** · **Islington · **Job Role** · Collect service charges (annual and major works), building insurance, ground rent, shared ownership rent and ad hoc recharges across a residential and commercial property portfolio. · **Key Responsibilitie ...
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Income Accounts Assistant
1 week ago
Eden Brown London, United KingdomMy client based in south London is currently looking for a handful of customer Account specialist officers to join their team on a temporary basis for 3 months ongoing at the rate of £19.55 umbrella an hour · **Job role** · To provide effective and efficient customer account mana ...
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Leasehold Officer
1 week ago
iWork Recruitment Limited London, United KingdomContract to start ASAP until with a possible extension. · **PRIMARY JOB FUNCTION** · Leasehold officers are responsible for: · Collecting service charges (annual and major works), building insurance, ground rent, shared ownership rent and ad hoc recharges across a residential and ...
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Arrears Support Team Leader
2 weeks ago
Metro Bank PLC London, United Kingdom**Team** · **Location** Liverpool Street · **County** Central London · **Ref #** 18509 · **Closing Date** 30-Jan-2023 · Do you have experience coaching and mentoring colleagues? Do you have extensive experience within Arrears? If so we may have the role for you · As the Arrears S ...
Mortgage Arrears Manager - United Kingdom - Metro Bank Plc
Description
We have been awarded the "" At Metro Bank, people come first – is all about bringing out the best in our colleagues, and making sure everyone feels valued, respected, seen and included. We strongly believe in a and to find the very best person for the job, we always look across a wide range of diverse .
What you will do:
• As the new Mortgage Customer Assistance Manager at Metro Bank, you will use your retail mortgage arrears and leadership experience to ensure your team provides our mortgage customers in arrears and financial difficulty with forbearance solutions and support tailored to their individual circumstances and needs
• Play a key role in setting up, training, and building out this new, inhouse, team at Metro Bank
• Nurture a team of Specialists to ensure they have all the tools they need to get to the right outcome for customers with complex problems, as well as to promote a culture of exceptional customer service
• Using your extensive mortgage arrears experience, anticipate future issues and find solutions to problems based on, sometimes, limited information
• Demonstrate and evidence clear decision making and identify opportunities for improvement to processes and procedures
• Provide timely and accurate reporting on team performance to key stakeholders
• Monitor and manage the application of decision-making mandates across the team in line with SLAs and frameworks
• Ensure your team adheres to our policies, standards, processes and procedures and manage any risks identified, whilst meeting our regulatory requirements
And... we are a bank so risk is a part of everything we do. We love people who take responsibility, do the right thing for customers, colleagues and Metro Bank and have the ability to call out any concerns.
What you will need:
• Substantial experience in dealing with end-to-end mortgage arrears, including litigation, repossessions and recoveries, across a range of retail residential, buy to let and unregulated lending
• Experience in a leadership role within end-to-end mortgage arrears, litigation and special servicing
• Significant experience in a customer facing mortgage arrears and forbearance operation
• Strong understanding of the regulatory environment that applies to mortgage arrears, responsible for adherence to regulations including MCOB, DISP, GDPR and Consumer Duty whilst at the same time, ensuring your team delivers good customer outcomes
• Ability to proactively manage, delegate and prioritise tasks and workloads for yourself and a team, as well as experience of KPI and SLA monitoring and reporting
• Ability to communicate effectively, both verbally and written, with senior management and stakeholders across the Bank
• Ideally CeMAP qualified or equivalent
• To understand the risks associated with your job and what that means for you, Metro Bank and all our stakeholders
Our promise to you...
• We will make sure that you are well-rewarded by providing you with a competitive salary, discretionary annual bonus, and a wide range of benefits, including generous holiday allowance, attractive pension scheme, healthcare, life assurance, and a number of colleague discounts
• We will give you the training to ensure you succeed in your role and plenty of internal opportunities to progress your career (around 40% of our recruitment comes from internal promotions)
• We are also all about balance so most of our jobs offer the opportunity for hybrid working built around your role and home life, wherever possible – this team will be base from our Leicester office (in office 3 days per week, but full time during initial training)
Diverse teams really are the best teams. We know that candidates (especially women, research tells us) may be put off applying for a job unless they can tick every box. We also know that 'normal' office hours aren't always doable, and while we can't accommodate every flexible working request we are happy to be asked. So if you are excited about working with us and think you can do much of what we are looking for but aren't sure if you are 100% there yet... why not give it a whirl? Please note that sometimes we may close a job earlier for applications if we are inundated with amazing candidates.. Good luck
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