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    Helpdesk Manager - London, United Kingdom - Ethical Property Company

    Ethical Property Company
    Ethical Property Company London, United Kingdom

    2 weeks ago

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    Description
    Facilities Manager
    Up to £37,000 depending on experience (inclusive of London Weighting Allowance)
    5 hours per week, Monday to Friday between 8 am to 6 pm. Some flexibility required according to needs of the business, with some occasional weekend work
    Carrying out risk assessments and fire risk assessments, and ensuring that any resulting actions are carried out in a timely manner;

    • Fire safety procedures including testing of fire safety systems and carrying out bi-annual fire evacuations;
    • Line Manage a small team of Facilities Support Assistants (FSAs)
    • Managing the day-to-day work of the Facilities team;
    • Setting up (or assisting/supervising the FSAs) furniture and Audio Visual and Information Technology in conference and meeting rooms;
    • Carrying out (or assisting/supervising the FSAs) small-scale maintenance tasks including re-painting offices, basic plumbing, small-scale carpentry, key cutting, waste disposal, etc.
    Building improvements and maintenance

    • Responsible for ensuring an ethical negotiation, procurement and managing of Service of agreement levels. Updating and maintaining supplier contact database and summary sheets.
    • Investigating day-to-day building-related problems (ranging from boiler/heating breakdowns, leaking roofs and blocked toilets, to alarm activations etc.), and devising timely and cost-effective solutions in consultation (as necessary) with the centre manager, contractors and tenants;
    • Organising and overseeing planned preventative maintenance works and facilities service delivery (such as mechanical and electrical services, fire safety systems, building fabric, security), liaising with contractors and tenants to ensure timely completion and minimum disruption;
    • Keeping up-to-date maintenance and service records and a manual of the building;
    • Building strong working relationships with contractors in specifying works, tendering, monitoring progress and approving invoices on completion;
    • Helping to monitor and reduce energy and water use in the buildings;
    • Making suggestions on how to improve management and delivery of maintenance and services to tenants, and how to achieve the company's financial, social and environmental objectives.
    Acting as a point of contact for tenants to report maintenance and other building-related issues;

    • Establishing and maintaining excellent communication with tenants and centre users to help ensure their satisfaction with the building and services;
    • Keeping records of maintenance work reported and carried out, to enable accurate reporting to the relevant Board on performance against targets.
    Undertaking the building-related aspects of tenant moves, including:

    • Instructing redecoration of offices when vacant and liaising with contractors on other works as required;
    • Assisting our IT company with setting up and managing phone systems
    You have experience of commercial facilities/property management;

    • You are computer literate with good working knowledge of Word, Outlook and Excel;
    • You have some knowledge and a strong interest in the social and environmental performance of buildings, particularly in relation to energy and water use, recycling, green commuting and accessibility;
    • You have good organisational and time management skills and can prioritise effectively;
    • You are personable, able to establish a good rapport quickly and establish trust on the long term;
    • This is a permanent full time role with a three-month probationary period. The role benefits include 25 days holiday entitlement pro-rata as well as statutory bank holidays.

    We offer a company contribution up to 7% to a pension dependant on scheme choice, a free company bicycle scheme with bicycle maintenance costs, season ticket loans, interest-free personal loans, as well as other benefits.

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