Jobs
>
Leeds

    Customer Support Specialist - Leeds, United Kingdom - Solera, Inc.

    Solera, Inc.
    Solera, Inc. Leeds, United Kingdom

    1 week ago

    Default job background
    Description
    The RoleSolera customers respect and value our products and services.

    With a wide variety of solutions available, from websites to applications to integrated data systems, they may need help or support with their packages.

    This includes but is not limited to software handling, service requests, product updates, service interruptions, etc.

    What You'll DoTrouble shoot and resolve issues for customers relating to Solera software providing advice and expert knowledge over phone, email, chat and web channelsDeliver professional and efficient customer service while performing to agreed Service Level Agreement (SLA) and Key Performance Indicator (KPI) targetsCommunicate clearly and effectively both internally and externallyAccurately record all customer contact and outcomes within designated softwareEscalate calls or cases in a timely and appropriate manner in line with SLA's in place, documenting enhancements to drive continuous improvementsAt all times adhere to the working processes and procedures for the department and of SoleraContribute to and maintain knowledge base articles and documentsTake responsibility for all duties relating to compliance procedures, especially data securityJob Specific Qualifications:

    At least 1-2 years' experience and a track record of delivering high quality customer service in a customer focused environment, preferably a contact centerExperience of working in a technical or software support capacity would be idealExperience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)IT qualifications/degree educated would be an advantage but are not essentialAnalytical and naturally inquisitive with good questioning skills and good attention to detailAble to communicate well and build rapport with people at various levels of a businessA desire to go the extra mile for customers and take personal responsibility for resolving issuesFluent language skills in the relevant location and a high level of English.

    Additional language is a plusHigh learning agility and ability to apply knowledge learnedAutomotive and/or insurance experience is beneficial but not essentialExperience of CRM and telephony systems beneficial (preferably Salesforce Service Cloud and Genesys)IT qualifications/degree educated would be an advantage but are not essentialAnalytical and naturally inquisitive with good questioning skills and good attention to detailAble to communicate well and build rapport with people at various levels of a businessA desire to go the extra mile for customers and take personal responsibility for resolving issuesAdditional language is a plusHigh learning agility and ability to apply knowledge learnedAutomotive and/or insurance experience is beneficial but not essential
  • May & Stephens

    Business Support Specialist

    1 week ago

    May & Stephens Leeds, United Kingdom

    **BUSINESS SUPPORT SPECIALIST** · **LEEDS** · **HYBRID** · **£24,000 - £28,000** · Our client, a dynamic, reputable, and established real estate consultancy, are looking for a Business Support Specialist to join their growing team. This is an exciting opportunity for someone who ...

  • The Riverside Group

    Specialist Support Worker

    5 days ago

    The Riverside Group Leeds, United Kingdom

    **Job Title: Specialist Support Worker** · **Contract Type: Fixed Term June 2023 to February 2024** · **Full time: 37.5 hours per week** · **Salary: £26,341** · **Working Pattern: Monday to Friday 9am to 5pm** · **Location: Wakefield, Marsh Way House · Want to make a real differe ...

  • Grant Thornton UK LLP

    Business Support Specialist

    3 days ago

    Grant Thornton UK LLP Leeds, United Kingdom

    R1032748 · More than you expected · Grant Thornton UK LLP is part of a global network of independent audit, tax and advisory firms, made up of some 58,000 people in over 135 countries. We're a team of independent thinkers who put quality, inclusion and integrity first. All around ...

  • Prometheus Group

    Technical Support Specialist

    9 hours ago

    Prometheus Group Leeds, United Kingdom

    Company Overview · Prometheus Group is responsible for developing software solutions to aid day-to-day operations for our clients. We work on a global scale, with a focus on the Oil and Gas, Energy and Manufacturing industries. · Technical Support Specialists are the caretakers o ...

  • ARC Building Solutions Ltd

    Customer Support Specialist

    1 week ago

    ARC Building Solutions Ltd Leeds, United Kingdom

    We are currently recruiting for a Customer Support Specialist to expand the Customer Support Team. · You will be part of the team responsible for the sales ordering process. Following successful training and management agreement, this role may be considered to work within the com ...

  • Wicresoft UK Ltd

    Sales Support Specialist

    1 week ago

    Wicresoft UK Ltd Leeds, United Kingdom

    Working closely with the Head of Sales & Finance & Operations Director you will be joining a capable and winning team. · As a Sales Support Specialist, you will have exceptional organisational skills along with a keen eye for detail. You will be naturally curious and a key player ...

  • Radar Healthcare

    Customer Support Specialist

    4 days ago

    Radar Healthcare Leeds, United Kingdom

    **Be a part of something bigger...** · ***: · **_Our Story_**: · At Radar Healthcare, we're dedicated to improving patient safety by bringing together the expertise of healthcare professionals and the power of intuitive software. Our innovative platform has been developed in part ...

  • The Riverside Group

    Specialist Support Worker

    1 week ago

    The Riverside Group Leeds, United Kingdom

    **Specialist Support Worker** · **Permanent 37.5 Hours per week** · **Based in Leeds** · **Salary £26,341- £27,200** · **Working Pattern - Monday -Friday** · Want to make a real difference to the lives of people? For over 90 years, The Riverside Group has been providing affordabl ...

  • Zimmer Biomet

    Clinical Support Specialist

    1 week ago

    Zimmer Biomet Leeds, United Kingdom

    -Requisition Number · EMEA10833 · Employment Type · Full-time · Location · Leeds · **What Is It Like To Work at Zimmer Biomet**: · At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where ...

  • UK Health Security Agency

    Application Support Specialist

    6 days ago

    UK Health Security Agency Leeds, United Kingdom

    **Details**: · **Reference number**: · **Salary**: · - £24,091 - £28,195**Job grade**: · - Executive Officer**Contract type**: · - Permanent**Type of role**: · - Administration / Corporate Support**Working pattern**: · - Flexible working, Full-time, Job share, Part-time**Number o ...

  • UK Health Security Agency

    Application Support Specialist

    1 week ago

    UK Health Security Agency Leeds, United Kingdom

    The role will also ensure that system champions are supported and provided with appropriate training, resources, and guidance to enable them to deliver effective training in their units. · Site Location: Leeds Blenheim House/Remotely (with travel to other UKHSA locations if requi ...

  • Al-Maghrabi Enterprise

    Customer Support Specialist

    1 week ago

    Al-Maghrabi Enterprise Leeds, United Kingdom

    Retail Customer Service Assistant: · As a Sales Assistant your main responsibilities will include: · - Ensuring that customer service is not an afterthought but the most important part of the sales process · - Supporting the Management team and the sales processes ensuring effect ...

  • StreamTech Ltd

    Customer Support Specialist

    1 week ago

    StreamTech Ltd Leeds, United Kingdom

    Do you have experience in a transport or logistics environment as a supervisor or have been involved in transport planning? Or maybe you've used warehouse or transport management software as a 'super user'. · As a cloud based software provider, we're looking to grow our Customer ...

  • Luminate Education Group

    Specialist Learning Support Assistant

    1 week ago

    Luminate Education Group Leeds, United Kingdom

    Specialist Learning Support Assistant - Visual Impairment Specialist (Ref: LCC3758) ...

  • Flutter Entertainment

    Policy and Er Support Specialist

    1 week ago

    Flutter Entertainment Leeds, United Kingdom

    **Function Overview**: · - Flutter is currently undergoing an exciting HR transformation, establishing a cross-divisional Global HR Operations function underpinned by Workday as the global people technology platform. This People Centre of Excellence will deliver agile, scalable H ...

  • Age Partnership

    Wealth Management Specialist Support

    5 days ago

    Age Partnership Leeds, United Kingdom

    **Job role**: · Wealth Management Specialist Support · **Reports to**: · Client Support Team Manager · **Location**: · Leeds · **Package**: · £19,000 £22,000 depending on experience plus benefits package · **Hours of work**: · 37.5 hours per week. Hours of work will be flexible a ...

  • DB Arriva

    Revenue & Support Specialist- Leeds

    3 days ago

    DB Arriva Leeds, United Kingdom

    The salary is £31,299pa based on a 35hour week · Working out of Leeds, we are looking for people who are passionate about delivering excellent customer service across our network, either on board our fleet of trains or at the station. · You will also be responsible for providing ...

  • Lloyds Banking Group

    Specialist Recruitment Operations Support Lead

    1 week ago

    Lloyds Banking Group Leeds, United Kingdom

    End Date · Tuesday 26 March 2024 · Salary Range · £73,262 - £86,190 · Agile Working Options · Hybrid Working, Job Share · Job Description Summary · In Colleague Success, we're passionate about making every day easier for colleagues across Lloyds Banking Group. · **Job Description ...

  • Digby Morgan

    Specialist One to One Study Skills Support

    1 week ago

    Digby Morgan Leeds, United Kingdom

    summary · - _ leeds, yorkshire and the humber_ · - _ £31.38 per hour_ · - _ temporary_- specialism · - student support- reference number · - PR · - job details · Are you passionate about helping students with additional needs reach their academic goals? As a study skills tutor y ...

  • ISS Facility Services

    Support Services Specialist

    3 days ago

    ISS Facility Services Yorkshire, United Kingdom

    Do you have experience as an Auditor and have a good eye for detail? As Support Services Specialist with ISS UK, you will be responsible reviewing railway stations across the north of England. As you carry out surveys you will collate data efficiently and effectively to support o ...