Jobs
>
Leicester

    Customer Service Specialist - Leicester, United Kingdom - Aptean

    Aptean
    Aptean Leicester, United Kingdom

    5 days ago

    Default job background
    Employee Regular Full time
    Description
    Overview

    Customer Service Advisor

    Are you ready for what's next, now? We're looking for a Customer Service Advisor for our office in Enderby, UK. The position is fulltime, working 1 day from home. You'll join an awesome team to support our growing customer base.

    About the Role

    As the primary point of contact for customer service inquiries, this role is pivotal in ensuring the delivery of a high-quality and timely service. Responsibilities encompass daily communication with customers, the establishment of meaningful relationships, and the efficient management of bookings and performance.

  • Utilize the inform system for monitoring operational activities.
  • Report any non-compliance with agreed processes to customers and 3T Account Management.
  • Report daily operational Key Performance Indicators (KPIs) both internally and externally.
  • Escalate and provide detailed information on customer complaints in line with Service Level Agreements (SLAs).
  • Handle Proof of Delivery (POD) requests.
  • Efficiently manage the claim process.
  • Respond promptly and professionally to customer queries.
  • Ensure the accuracy of incoming data, thoroughly investigating and agreeing on the cost implications of any data quality issues.
  • Monitor customer compliance, ensuring that the service aligns with customer Standard Operating Procedures (SOP). Report any deviations.
  • Generate accurate operational reports on a weekly and monthly basis.
  • Report any fluctuations in volume or profile changes contrary to forecasts, escalating findings to the line manager or Account Management.

    • About you

    To be ahead of the pack, you might have:

  • Prior experience in a customer service role within logistics or a similar field.
  • Initiative and Motivation: Capable of working independently, taking initiative, and being self-motivated.
  • Adaptability: Experienced in working in a fast-paced environment with the ability to prioritize tasks effectively.
  • Stakeholder Relationship Management: Ability to form and nurture relationships with key stakeholders both internally and externally.
  • IT Skills: Possesses excellent IT skills to navigate systems and tools effectively.
  • Communication Skills: Demonstrates good presentation, communication, and interpersonal skills.

    • What's in it for you?

    Aptean offers competitive pay and robust benefit plans along with the opportunity to grow your career in a fast-paced, flexible and casual environment, an outstanding opportunity for career development and growth.

    About Aptean

    At Aptean, our mission is to solve tomorrow's unique challenges today with unrivaled, purpose-built software and superior customer experiences from people who care. Aptean is a global provider of mission-critical, industry-specific software solutions. Aptean' s purpose-built ERP and supply chain management solutions help address the unique challenges facing process and discrete manufacturers, distributors and other focused organizations. Aptean' s compliance solutions are built for companies serving specific markets such as finance, healthcare, biotech and pharmaceuticals, over 10,000 highly specialized organizations in more than 20 industries and 80 countries rely on Aptean to streamline their everyday operations. "At Aptean, our global and diverse employee base is our greatest asset. It is through embracing and understanding our differences that we are able to harness our individual power to maximize the success of our customers, our employees and our company." –TVN Reddy

    Aptean pledges to promote a company culture where diversity, equity and inclusion are central. We are committed to applying this principle as we interact with our customers, build our teams, cultivate our leaders and shape a company in which any employee can succeed, regardless of race, color, sex, national origin, sexuality and gender identity, religion, disability or age.

    Celebrating our diverse experiences, opinions and beliefs allows us to embrace what makes us unique and to use this as an asset in bringing innovative solutions to our customer base

  • Metro Bank PLC

    Customer Service Specialist

    1 week ago

    Metro Bank PLC Leicester, United Kingdom

    **Team** Retail & Business Banking · **Location** Leicester (RateSetter) · **County** Leicestershire · **Ref #** 18905 · **Closing Date** 14-Apr-2023 · Do you have a passion for delivering outstanding customer service? Do you enjoy being part of a busy team solving a variety of c ...

  • Metro Bank PLC

    Customer Service Specialist

    6 days ago

    Metro Bank PLC Leicester, United Kingdom

    **Team** · **Location** Leicester (RateSetter) · **County** Leicestershire · **Ref #** 19554 · **Closing Date** 08-Sep-2023 · We have been awarded the "Most Loved Workplace" At Metro Bank, people come first - our culture is all about bringing the best out in our colleagues, and m ...

  • Metro Bank PLC

    Customer Service Specialist

    5 days ago

    Metro Bank PLC Leicester, United Kingdom

    **Team** Contact Centre · **Location** Leicester (RateSetter) · **County** Leicestershire · **Ref #** 17938 · **Closing Date** · - Do you have a passion for delivering outstanding customer service? Do you enjoy being part of a busy team solving a variety of customer queries? Are ...

  • AMETEK, Inc.

    European Field Service Specialist

    1 day ago

    AMETEK, Inc. Leicester, United Kingdom

    **Company** · **AMETEK is a worldwide leader in the design and manufacturing of advanced analytical, test and measurement instrumentation for the energy, aerospace, power, research, medical and industrial markets.** · **As a leading global provider **of differentiated electronic ...

  • Optima UK Inc Ltd

    Professional Services Account Specialist

    6 days ago

    Optima UK Inc Ltd Leicestershire, United Kingdom

    Job Title: Professional Services Account Specialist · Location: Enderby, Office Based · **Salary**: Competitive · Type: Full-time, Permanent · We have an exciting opportunity to join Optima UK as an Account Manager for our Professional Services Division. · Due to continued growth ...

  • Amazon UK Services Ltd.

    Customer Service Specialist

    4 days ago

    Amazon UK Services Ltd. Coalville, United Kingdom

    Advanced proficiency in both written and verbal in English (Minimum B2 Common European Framework of Reference, CEFR) · - Relevant experience of communicating with a wide range of stakeholders, including your peers and leadership · - Experience working with the MS Office suite (Wo ...

  • Thermo Fisher Scientific

    Customer Service Specialist I

    5 days ago

    Thermo Fisher Scientific Loughborough, United Kingdom

    This position is in the International Sales Export Team based on our site in Loughborough. We supply our customers across Eastern Europe, Middle East and Africa with a huge range of scientific products and services. · **What will you do ** · - Working alongside Export sales team ...

  • Harper Recruitment Group

    Customer Service Specialist

    4 days ago

    Harper Recruitment Group Nottingham, United Kingdom

    **Job role: Customer Service Specialist** · **Salary: Dependent on experience** · **Position: Permanent** · **Location: Nottingham City Centre/Hybrid working** · **Hours: Monday - Friday 9am - 5pm** · Harper Recruitment Group are working in partnership with a successful financial ...

  • CCR Recruitment & Selection

    Customer Service Specialist

    5 days ago

    CCR Recruitment & Selection Nottingham, United Kingdom

    Customer Service Specialist · £24,000 · Nottingham · Key responsibilities · - You will be dealing with inbound enquiries and outbound calls to prospects at various stages of the customer journey. · Daily duties will include: · - Taking part in and contributing to regular team mee ...

  • telent

    Service Design Specialist

    3 days ago

    telent Warwick, United Kingdom

    **Service Design and Renewals Support Specialist** · **Location: Flexible Working Location** · **Job type: FTC, 12 months** · **Ref: V13779** · At Telent, you will have the opportunity to be a part of something bigger. To keep things moving, to connect people. It's important work ...

  • Bridge of Hope

    Customer Service Specialist

    1 week ago

    Bridge of Hope Nottingham, United Kingdom

    ** Job Title**: Customer Service Specialist · **Duration**: 12 months · **Job Type**: Contract, potential to be made permanent · **Location**: Nottingham · **Pay Rate**:£11.43 per hour PAYE · **Working Hours**: · For your first 2 weeks, you will be in classroom based training ful ...

  • Reed Business Support

    Customer Service Specialist

    1 week ago

    Reed Business Support Northampton, United Kingdom

    Reed Business Support are assisting our clients search for a **Customer Service Specialist** to join their team in Northampton. The role is full time 40 hours per week, with a shift pattern including some weekend work, and will be based onsitein their centre. · **All applicants m ...

  • Derbyshire Community Bank

    Customer Services Specialist

    6 days ago

    Derbyshire Community Bank Derby, United Kingdom

    **ROLE TITLE **Part Time Customer Service Specialist (arrears) · **Salary **£18,500 p.a. pro-rata · **Accountable To **Business Services Manager · **Relationships with **Members, volunteers and Colleagues · **ROLE OVERVIEW** · This role involves providing telephone, online, and o ...

  • Tate Recruitment Nottingham

    Customer Service Specialist

    5 days ago

    Tate Recruitment Nottingham Nottingham, United Kingdom

    **Customer Service Specialist** · **£23,000 - £26,000 Depending on experience (Must have worked in financial services for a minimum of 1 year)** · **Monday to Friday - 8:00am - 4:30pm, 1 in every 4 Saturdays but you can work from home - 8:30 - 4:30** · **Nottingham city centre - ...

  • Rullion

    Customer service specialist

    6 days ago

    Rullion Nottingham, United Kingdom Full time

    Role: Customer Service Specialist (Inbound) · Contract Length: 12 months · Payrate: £12.08 per hour · Hours: 37 hours per week - Need commit to a shift pattern between 8.00am - 6:00pm Monday to Friday and 8:00am - 2:00pm on a Saturday - Work 2 in 6 Saturdays · Start Date: · Work ...

  • STERIS

    Service Desk Specialist

    4 days ago

    STERIS Derby, United Kingdom

    At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. · **Position Summary**: · STERIS' mission is to help our customers create a healthier and safer world by providi ...

  • Specsavers

    Customer Services Specialist

    1 week ago

    Specsavers Nottingham, United Kingdom

    **Up to £25,850, including bonus (depending on experience) + benefits** · We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme. · Do you love to talk and have great ...

  • Stanley Black & Decker

    Specialist, Customer Service

    1 day ago

    Stanley Black & Decker Northampton, United Kingdom

    Business Care · **We Don't Just Build The World, We Build Innovative Technology Too.** · Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the ...

  • Specsavers

    Customer Services Specialist

    4 days ago

    Specsavers Nottingham, United Kingdom

    **Up to £24,500 including bonus (depending on experience) + benefits** · We offer two bonuses (personal performance paid quarterly and company performance paid annually) with private healthcare and dental cover and a generous pension scheme. · For over three decades our purpose h ...

  • Power Portfolio Power Conversion

    Services Specialist 2

    4 days ago

    Power Portfolio Power Conversion Rugby, United Kingdom

    **Roles and Responsibilities** · - All on site life extensions, maintenance, repairs and inspection-related service activities on GE provided electrical systems able to be performed at customer site. · - Installation of electric drives, LV and MV switchboards and UPS provided by ...