Jobs
>
Swindon

    Technical Advisor - Swindon, United Kingdom - OPX Recruitment

    OPX Recruitment
    OPX Recruitment Swindon, United Kingdom

    1 week ago

    Default job background
    Full time Human Resources
    Description

    OPX Recruitment are hiring for a Technical Advisor for our client, a dedicated and leading provider of healthcare equipment based in Swindon, Wiltshire.

    This position offers permanent positions straight away and fantastic company benefits once permanent

    Our client are a leading supplier of single-use medical and surgical products with a reputation for delivering high quality products and excellence in customer service

    Benefits of the Role:

    • Consistent work
    • Permanent role
    • Fantastic working environment
    • Online payslips
    • Day shift hours with no weekend work
    • Internal benefits

    *Driving license is desirable for this position due to the location of this position*

    Your Experience:

    Ideally, you will have prior experience in a comparable setting, with a clinical background being advantageous.

    You will have excellent inter-personal and communication skills (including verbal, listening, and written) and be able to communicate effectively with a range of individuals (including customers, healthcare professionals, patients, and colleagues).

    Overview of the Role:

    You are responsible for responding to product enquiries and providing advice/guidance to customers and colleagues. You will be an expert in investigating the causes of problems occurring with medical devices, meticulously analysing the products, and providing detailed reports to the customer.

    You will be the first point of call for customers with enquiries, technical concerns, and product complaints, and, you will be responsible for delivering a customer focused approach to resolving such issues.

    Duties of the Technical Advisor:

    • Provide excellent levels of customer experience, ensuring that information provided is accurate and well presented, both written and verbally
    • Receive, record, and investigate product complaints in a professional and timely manner, following appropriate processes
    • Use appropriate questions to identify information/details of product complaints/issues and potential cause(s) to assist with the investigation and/or provide suggestions/solutions to customers/end users
    • Help and guide customers and colleagues with product advice and technical questions
    • Communicate with customers explaining technical issues in a manner that is easily understood without the use of jargon and where the agreed resolution outcome is clea
    • Assess and understand the impact, severity, and urgency of enquiries/issues, and escalate if needed to colleagues (team members, Technical Manager and/or BU), suppliers or international colleagues for help and support to find a resolution
    • Representing the department at study days, and supporting the sales team
    • Respond to customer enquiries in a timely manner
    • Work to team KPIs
    • Liaise with and log reports with Regulatory Bodies (MHRA) as required/requested, including Vigilance reporting
    • Perform Field Safety Corrective Action (FSCA), managing customer responses and product reconciliation, in collaboration with the Technical Support Manager
    • Monitor product complaints and highlight any trends to the Technical Support Manager
    • Organise product/capital equipment returns to suppliers, providing export information to the Finance Department for international returns

    Essential Profile:

    • Have knowledge of medical devices
    • Be friendly and approachable have exceptional customer service skills
    • Have a customer-focused approach to investigating issues
    • Have an excellent ability to interact effectively with colleagues
    • Be comfortable using Microsoft packages

    In order to meet business needs and demands, you may occasionally be required to work hours in excess of your designated schedule. All employees are expected to demonstrate a reasonable level of flexibility to such requests wherever possible.

    Hours and Salary:

    • Monday to Friday
    • 09.00 – 17.00
    • 30 Minute lunch break (unpaid)
    • £27,000 Per Annum

    If you are interested in this position please call us today on and ask for Megan

  • Access Displays Ltd

    Technical Sales Advisor

    2 days ago

    Access Displays Ltd Swindon, United Kingdom

    Access Displays are an award winning company, specialising in design and build of creative exhibition stands and display solutions. Before you take a look at our exhibition careers, let us give you a brief introduction to ourselves. · **Established in 1990** · The company has a r ...

  • Harwoods Group

    Technical Service Advisor

    1 day ago

    Harwoods Group Swindon, United Kingdom

    Harwoods Group is an automotive retailer representing prestigious car Brands - Aston Martin, Audi, Bentley, BMW Service, Jaguar and Land Rover, MAN, McLaren, and most recent addition, Volvo. We have a total of 30 businesses providing sales, service and accident repair services ac ...

  • Purely Recruitment Solutions

    Technical Support Advisor

    1 week ago

    Purely Recruitment Solutions Swindon, United Kingdom

    **Technical Support** · The position is suitable for someone who combines a technical background with proven interpersonal skills. · Key responsibilities will include: · - Deal with returns and repairs from customers. · - Deal with internal enquires. · - Customer Training · - War ...

  • Först

    Technical Advisor

    4 hours ago

    Först Andover, United Kingdom

    **Job Title: Först **Technical Advisor · **Location**:Based in Andover, Hampshire · **Contract type**:Permanent · **Hours per week**:Full-time · **Salary**:£30-34k · **Reporting to**:Aftersales Operations Manager · **Fancy working for a winning team that always has your back?** · ...

  • Independent Resourcing Consultancy

    Technical Support Advisor

    1 week ago

    Independent Resourcing Consultancy Oxford, United Kingdom

    **Technical Support Advisor - 2nd Line**: · - Job Reference: · - Date Posted: 15 March 2023 · - Recruiter: Independent Resourcing Consultancy · - Location: Oxford, Oxfordshire · - Salary: On Application · - Sector: IT · - Job Type: Permanent · - Contact: Peter Wright · IRC are c ...

  • Quidos

    Technical Support Advisor

    1 week ago

    Quidos Bath, United Kingdom

    **Job Description - Technical Support Advisor** · **The role** · Due to company and industry growth continue to look to grow both our Domestic and Commercial teams. · In preparation for the near future and the growth of the industry with new funding schemes and Government initiat ...

  • Brite Recruitment

    Technical Support Advisor

    1 day ago

    Brite Recruitment Gloucester, United Kingdom

    **TECHNICAL SUPPORT ADVISOR** · **£22, % Bonus** · **GLOUCESTER** · This role is full time, shift-rota based between 7.00am and 12.00 am, Monday to Sunday, with the ability to work from home on certain shifts. · **BENEFITS** · The company offers 27 days holiday + bank holidays, c ...

  • Reed Business Support

    Technical Support Advisor

    1 week ago

    Reed Business Support Gloucester, United Kingdom

    Are you a technical person with a genuine passion for customer service? Do you want to work for a Global entity who have clients around the globe? · Then look no further and please keep reading.. · REED Cheltenham are supporting our Gloucester based client who are looking for 3 T ...

  • Juice Recruitment Ltd

    Technical Support Advisor

    1 week ago

    Juice Recruitment Ltd Bath, United Kingdom

    **Contact Centre**: · **Technical Support Advisor**: · - Contact Centre / · - Bath / · - £26,000 - £30,000 / · - Permanent · - Are you seeking a new challenge? Do you have great communication skills and are looking for a role with ongoing support and personal development? · Juice ...

  • Juice Recruitment Ltd

    Technical Support Advisor

    2 days ago

    Juice Recruitment Ltd Bath, United Kingdom

    Are you seeking a new challenge? Do you have great communication skills and are looking for a role with ongoing support and personal development? · Juice is delighted to be partnering again with one of our favourite organisations, in their search for a Technical Support Advisor t ...

  • JUICE RECRUITMENT

    Technical Support Advisor

    1 week ago

    JUICE RECRUITMENT Bath, United Kingdom

    Are you seeking a new challenge? Do you have great communication skills and are looking for a role with ongoing support and personal development? · Juice is delighted to be partnering again with one of our favourite organisations, in their search for a Technical Support Advisor t ...

  • I2I Recruitment

    Technical Support Advisor

    1 week ago

    I2I Recruitment Gloucester, United Kingdom

    Location: Gloucester · Date Posted: March 10, 2023 · **Technical Support Advisor** · **£22,000** · **Gloucester with flexible working** · **Do you have a keen interest in tech?** · **Are you someone who wants to embark on a career within the tech industry?** · **Do you want to jo ...

  • iamproperty & iamsold

    Technical Support Advisor

    4 hours ago

    iamproperty & iamsold Witney, United Kingdom

    **WHO ARE WE?** · **We're innovators and we've made big changes in our industry** · Employing over 450 teammates across the country, we're the UK's largest property auctioneer, market leader in online auction and the pioneers of the UK's first end-to-end onboarding and sales prog ...

  • Certikin

    Technical Sales Advisor

    1 day ago

    Certikin Witney, United Kingdom

    The UK's leading supplier of pool and spa products · - Certikin is the leading supplier of wet leisure and water treatment equipment in the UK. We are a major innovator and manufacturer in our own right, but also take pride in the strategic relationships we build with other key g ...

  • Astor-Bannerman

    Technical Customer Service Advisor

    1 week ago

    Astor-Bannerman Cheltenham, United Kingdom

    **Job Summary** · Based in Andoversford, Astor-Bannerman manufactures, supplies, installs and services specialist bathing and lifting systems for the disabled and elderly. We have a 25-year track record as a market leader in our field and we have the ambition to grow. · Working a ...

  • BRELLIS RECRUITMENT LIMITED

    Spanish Technical Customer Support Advisor

    6 days ago

    BRELLIS RECRUITMENT LIMITED Oxford, United Kingdom

    **Technical Customer Support Advisor - Spanish desk** · Hybrid position with 3 days remote and 2 days in the Oxford office (excellent facilities) · A superb opportunity to join a globally recognised brand in a temp to perm position. Competitive salary at £13 per hour and when per ...

  • Tripadvisor

    Technical Customer Service Advisor, Spanish

    2 days ago

    Tripadvisor Oxford, United Kingdom

    **About Bókun**: · Bókun is a business management software created specifically for suppliers of tours, attractions, and experiences worldwide. Our vision is to power the travel experience industry, driving more bookings for operators, connecting new channels alongside enabling 3 ...

  • BRELLIS RECRUITMENT LIMITED

    French Technical Customer Support Advisor

    6 days ago

    BRELLIS RECRUITMENT LIMITED Oxford, United Kingdom

    **Technical Customer Support Advisor - French desk** · Hybrid position with 3 days remote and 2 days in the Oxford office (excellent facilities) · A superb opportunity to join a globally recognised brand in a temp to perm position. Competitive salary at £13 per hour and when perm ...

  • Tripadvisor

    Technical Customer Service Advisor, Bókun

    2 days ago

    Tripadvisor Oxford, United Kingdom

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutioni ...

  • Tripadvisor

    Technical Customer Service Advisor, Bókun

    1 week ago

    Tripadvisor Oxford, United Kingdom

    We believe that we are better together, and at Tripadvisor we welcome you for who you are. Our workplace is for everyone, as is our people powered platform. At Tripadvisor, we want you to bring your unique identities, abilities, and experiences, so we can collectively revolutioni ...